On placing my order I specifically asked for next day delivery and as I had processed my order at 10 am I was under the impression my order had been processed and dispatched accordingly. I received an email explaining my order had been processed and dispatched but this did not reflect on the dpd order tracking rather saying the order had not been collected this remained for the rest of the day, nothing changed on their system and no updates were available. I tried to call ratchet shop.com on at least 5 occasions during the day to discuss the order only to find the call was placed on hold and cut off or the sound of someone hanging up on me. The service was poor and I feel ripped off as I didn't have the order as requested having paid extra for the privilege of next day delivery, the order did eventually turn up however I needed the items specifically for a job and was forced to but other items to fulfil my requirement. I am not happy and have given up on trying to contact your company as nobody answers the phone, if you wish to contact me I will respond however I don't have much faith in your company at this moment in time.