The wrong address was printed on my order confirmation by the Ratchet Shop online order system. I e-mailed and telephoned to inform them. Paul said he would get someone to phone me. No one did phone me. I did not get a reply to my e-mail. I phoned again and Michael corrected my address. I chose a 2 to 5 day delivery and it took 4 days to receive my parcel, which is within the delivery schedule but the supplier is only a 2 hour drive away. I consider this delivery time to be too slow as the supplier is so close. Too soon to comment on the product yet, I want to see how it performs.