Web order form didn't respond after having taken ages to fill everything in so resorted to the phone. Nothing seems to be working, computers were slow, the operative had no idea what was in stock and couldn't explain some of the details (what its an endless ratchet ?) and the process took even longer only to find - right at the end - that my item was out of stock. After even more delay an alternative was found which was dispatched quickly but the person on the phone failed to mention that he had changed the colour from black to blue - which is complete inappropriate as these are for decorative effect. I now therefore have to go to the trouble of sending them back, the company won't refund the postage, wont replace the goods for free with a different colour even though we are happy to pay for a more expensive option. Overall they were completely unhelpful and very very frustrating. Wouldn't ever ever do business with them again.