The Ratchet Shop Reviews

4.8 Rating 3,089 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased some new slings and 2x3000kg Round Slings and a 3000kg Webbing Sling to replace some damaged ones. Products arrived (with certification) on Tuesday after ording on Sunday evening. Great Service.”

Helpful Report

Posted 2 weeks ago

Hi There, thanks for your review! Although damaged slings are never ideal We're glad that you're happy with the new batch we've sent to you of course complete with individual certification on a Next-Working Day service. I trust the job/project that these slings are used on is going well, if you need anything in the future please do get in touch, All the best. Kind Regards, The Ratchet Shop

Posted 1 week ago

“Quick delivery, Well made product.”

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Posted 1 month ago

“Got exactly what I needed from The Rachet Shop. Priced very reasonable. I received the package (nicely wrapped) the next day. Would definitely recommend this shop.”

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Posted 1 month ago

“Great product and service, a lower price postage option for small items would be beneficial.”

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Posted 1 month ago

“Superb product and first class service. Thank you”

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Posted 1 month ago

Hi Peter, thanks for leaving your review. We're really pleased to hear that you've had a great experience both purchasing with us and using the products. If we can help with anything in the future please do get in touch, all the best. Kind Regards, The Ratchet Shop

Posted 1 month ago

“The items were shipped to us via DPD, there driver arrived here and took a photograph however I do not think he got out of the cab and although the building and office were open he returned without delivering the consignment. When we received the item the parcel had my name on it but not the name of the company. I wrote a complained but I heard nothing back from the Ratchet shop. Unless there is no other alternative I will not buy from them again and I will never ever use DPD again - they have let us down before”

Helpful Report

Posted 1 month ago

Hi Don, thanks for raising these points with us, firstly I wanted to apologise as we're still yet to revise your Billing / Shipping information on your invoice. When checking out online We always recommend including as much information as possible to help with delivery; We've sent you an email to help sort this issue out. Regarding the delivery of these goods, we understand with DPD and many other couriers that there are times when drivers don't perform the job to the best of their ability, When this happens we are here to help as we also want to make sure these goods are delivered as efficiently as possible. We've found that DPD still has one of the better success rates for deliveries in the UK so this is why we use their services, nonetheless, apologies on DPD's behalf for them not providing you with the best experience. If you do decide that you would like to order from us in the future please don't hesitate to get in touch and we will follow you along your ordering and shipping process to make sure you're next experience is the opposite of the one you've recently experienced. Kind Regards, The Ratchet Shop

Posted 1 month ago

“great straps very strong ratchet and easy to use”

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Posted 1 month ago

“Ordered 4m ratchet straps. Ordering was straightforward and we were kept up to date with dispatch and delivery which was quick.”

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Posted 1 month ago

“Quailty straps, good price quickly delivered”

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Posted 2 months ago

“The Telephone number 01638 731 608 does not appear to be monitored - no one picks up - Speed of response via on line order request was good”

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Posted 2 months ago

Hi Colin, thanks for getting in touch, sorry to hear that we haven't picked up your attempts at calling, please take a look at your private replies as I've listed my email there for you; If you need any help with either an order you've placed or any questions on products please do get in touch or if you can let me know when you would like us to give you a call please do, this way I can make sure that your enquiry isn't missed. Kind Regards, The Ratchet Shop

Posted 2 months ago

“I have one complaint to make and that the ratchet shop is too popular as they are always selling out so fast. The product they supply and the service they provide are second to none and they're getting better every year.”

Helpful Report

Posted 2 months ago

Hi Ed, thanks for taking the time to leave this complaint, we actually really appreciate it! We often see you placing orders and thank you for your repeating custom. We're aware that at the moment as soon as stock hits the shelves it all seems to be gone so we completely understand your frustration. We're in the process of implementing systems to make sure there's a constant flow however if you ever need an update on any parts that seem to be out don't hesitate to give us a call. Your kind words are very much appreciated and if we can do anything else to help please get in touch. Kind Regards, The Ratchet Shop

Posted 2 months ago

“Excellent service - good products, good price and quick delivery”

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Posted 3 months ago

“Ordered came quickly, and product was good.”

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Posted 3 months ago

Hi Paul good to hear from you, We're glad your items have been received well and we hope the job that these were required for has gone smoothly. We really appreciate your review and if we can do anything to help in the future please don't hesitate to get in touch again. Kind Regards, The Ratchet Shop

Posted 3 months ago

“Good product and exelent service, thank you👍”

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Posted 3 months ago

“The products i bought were an amazing bargain, they are great quality and came packaged properly and in a great time frame as well. Cannot fault you guys, i will be coming to you in the future definitely for any more purchases. Thanks”

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Posted 3 months ago

Hi Andrew, That's great to hear! we appreciate your opinion on the quality and cost of our goods as we like to hold ourselves to a high standard and your recognition of this very much well received. We would love to hear from you again so if the need comes up for anything Lifting or Lashing related please don't hesitate to give us a call. Kind Regards, The Ratchet Shop

Posted 3 months ago

“Quality product, at reasonable prices.”

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Posted 3 months ago

“Next working day delivery ended up being end of 2nd working day. Tried to cancel the order when it didn’t show up on the day we required to use the chains. Emailed customer service and tried to call. No reply to my email and no one answered the call, hone just rang out. Being late on a busy construction site is the same as not showing up.”

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Posted 3 months ago

“Very quick delivery, very impressed. Brought two but one of them will not release the strap and is currently stuck.”

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Posted 4 months ago

“I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..”

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Posted 4 months ago

“I bought some buckle straps, they were not expensive but more expensive than from Amazon. I thought the rachet shop looked very profesional and assumed their products would be beter quality than others being offered on the web. They arrived promtly but I was imedialtly very dissapointed, the nylon webbing is a soft material and is ribbed parrallel to the buckle, which make feeding the strap into the buckle very fiddly as it rolls and puckers up as you try feeding it into the buckle. Very frustrating. Unfortunately was going on holiday and did not have time to retun them or buy others so had to use them. Would'nt buy from here again.”

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Posted 4 months ago

The Ratchet Shop is rated 4.8 based on 3,089 reviews