The Ratchet Shop Reviews

4.8 Rating 3,077 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,077 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered came quickly, and product was good.”

Helpful Report

Posted 18 hours ago

Hi Paul good to hear from you, We're glad your items have been received well and we hope the job that these were required for has gone smoothly. We really appreciate your review and if we can do anything to help in the future please don't hesitate to get in touch again. Kind Regards, The Ratchet Shop

Posted 11 hours ago

“Good product and exelent service, thank you👍”

Helpful Report

Posted 1 week ago

“The products i bought were an amazing bargain, they are great quality and came packaged properly and in a great time frame as well. Cannot fault you guys, i will be coming to you in the future definitely for any more purchases. Thanks”

Helpful Report

Posted 2 weeks ago

Hi Andrew, That's great to hear! we appreciate your opinion on the quality and cost of our goods as we like to hold ourselves to a high standard and your recognition of this very much well received. We would love to hear from you again so if the need comes up for anything Lifting or Lashing related please don't hesitate to give us a call. Kind Regards, The Ratchet Shop

Posted 11 hours ago

“Quality product, at reasonable prices.”

Helpful Report

Posted 2 weeks ago

“Next working day delivery ended up being end of 2nd working day. Tried to cancel the order when it didn’t show up on the day we required to use the chains. Emailed customer service and tried to call. No reply to my email and no one answered the call, hone just rang out. Being late on a busy construction site is the same as not showing up.”

Helpful Report

Posted 2 weeks ago

“Very quick delivery, very impressed. Brought two but one of them will not release the strap and is currently stuck.”

Helpful Report

Posted 1 month ago

“I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..”

Helpful Report

Posted 1 month ago

“I bought some buckle straps, they were not expensive but more expensive than from Amazon. I thought the rachet shop looked very profesional and assumed their products would be beter quality than others being offered on the web. They arrived promtly but I was imedialtly very dissapointed, the nylon webbing is a soft material and is ribbed parrallel to the buckle, which make feeding the strap into the buckle very fiddly as it rolls and puckers up as you try feeding it into the buckle. Very frustrating. Unfortunately was going on holiday and did not have time to retun them or buy others so had to use them. Would'nt buy from here again.”

Helpful Report

Posted 1 month ago

“First Class Customer Service”

Helpful Report

Posted 1 month ago

“Just the kind of ratchet I needed. Couldn't find this in any trade stores I visited. Thanks”

Helpful Report

Posted 1 month ago

“Very impressed. Delivered exactly when I requested, well packed. The man who dealt with me on the 'phone couldn't have been more helpful - a good ambassador for the company. A good range of products, making it precise for ordering what you need. 100% satisfied, thanks a lot.”

Helpful Report

Posted 1 month ago

“Excellent range of products, exceptional delivery times.”

Helpful Report

Posted 1 month ago

“Excellent service thanks”

Helpful Report

Posted 1 month ago

“I still have not received them yet Will review them when I receive them Received this morning just what I wanted and on day expected”

Helpful Report

Posted 1 month ago

“Straps arrived next packaged well and look very good quality (not used yet) but more importantly over the phone they gave me really good advice and also phoned me back, its not something we would nomally buy we needed to susspend some moulds in roof ... and tyhey gave me confidence and explained the best way of doing it ... Custom Service ***** dont often get that these days Hense happy to leave a review (which I basically neve do ;-)”

Helpful Report

Posted 1 month ago

“Quick delivery, items are as described . Very good service well done The Ratchet Shop!!”

Helpful Report

Posted 2 months ago

“Website would not allow me to place the order messaged you no response so went elsewhere”

Helpful Report

Posted 2 months ago

Hi Martin sorry to hear that you were experiencing an issue with the website, apologies if we missed you on our live chat, we always try to answer any incoming messages however during busy periods please don't hesitate to give us a call. This is usually the best way to help you through any issues or we can of course push orders through this way. We're very sorry that you haven't had the best experience however in the future if you're in need again please give Us a call and we will do all that we can to aid your order. Kind Regards, The Ratchet Shop

Posted 2 months ago

“Product was very good. However I paid for next day delivery and did not get it for 3 days. Sent an email to ratchet shop asking for delivery cost refund but have heard nothing. Very disappointed.”

Helpful Report

Posted 2 months ago

“No where near the next day delivery that they promised . D.COPELAND. ENFIELD. LONDON”

Helpful Report

Posted 2 months ago

“Items arrive on time. Sturdy straps and fastener.”

Helpful Report

Posted 2 months ago

The Ratchet Shop is rated 4.8 based on 3,077 reviews