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The Ratchet Shop Reviews

4.8 Rating 3,098 Reviews
97 %
of reviewers recommend The Ratchet Shop
4.8
Based on 3,098 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Ratchet Shop Reviews

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

I purchased 4 Rachet Straps because there was next day delivery ,when they did not turn up I phoned three times and left a message because no one would answer the I left two e.mails still not answered any of them. I ordered my straps on Tuesday 28 January 25 13.59pm Delivered on Saturday 1 February 3.30pm Poor Service will never use them again
Helpful Report
Posted 6 days ago
Hi Edward, apologies to hear that you haven't had the best experience purchasing from us. Regarding your late delivery; The goods ordered were set to be available from the next day as they were a pre-order at the time so we wouldn't have been able to dispatch on the same day that you ordered. There is a note on your invoice that these goods were available from the 29th onwards. I can see DPD did have this in their depot for a day longer than it should've been. This is most likely due to the volume of orders which were sent after a build-up of pre-orders so our apologies on DPD's behalf here. We do try our best to make sure every phone call is answered of course during peak times we cannot always pick up straight away. I understand that you won't be keen to order from us again however if the time does ever come please get in touch and we can provide you with an email for one of our sales staff to ensure that your enquiry doesn't get missed next time. Kind Regards, The Ratchet Shop
Posted 5 days ago
Ordered over a weekend, had shipping confirmation on Monday morning. However, goods did not arrive until Saturday. I messaged, called, filled online help message but had no reply. It was only when I fb messaged that I got a reply and fair play the items arrived within 24hrs, but was frustrating. It appears that the contact phone number is either not manned or out of order. Items are good quality
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Posted 1 week ago
Very good service and good quality gear
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Posted 1 week ago
After extensive research, I found Daisy Fulton Foundation, an organization dedicated to helping me of financial fraud valued at $******* back to my wallet. I submitted a detailed report of my case through Crime Zero, outlining. The scam broker's details
Transaction history and evidence of payments
Email correspondences and call logs
Any other supporting documentation

Contact their agent via
Email: 𝙙 𝙖 𝙞 𝙨 𝙮 𝙛 𝙪 𝙡 𝙩 𝙤 𝙣 0 7 @ 𝙜 𝙢 𝙖 𝙞 𝙡 . 𝘾 𝙤 𝙢 WhatsApp: +4 4 7 8 2 6 4 0 1 0 0 5
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Posted 2 weeks ago
Would love to leave a lovely review, paid for next day delivery and more than a week later no product but being asked to review them! Did actually get an email to say a problem with despatch even though I was told on the day of purchase that they had been desparched. No idea when they will come. Hope they are worth the wait
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Posted 3 weeks ago
Very good wish I had bought all my items from them as others let you down Would highly recommend them
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Posted 1 month ago
Very pleased with our purchase
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Posted 2 months ago
Excellent products and incredible service with prompt delivery. Incredible company
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Posted 2 months ago
they work well for our needs
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Posted 2 months ago
Brilliant item and really quick delivery 👌
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Posted 2 months ago
Excellent service, quick delivery, quality products, what more can you ask for, very impressed.
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Posted 3 months ago
I purchased some new slings and 2x3000kg Round Slings and a 3000kg Webbing Sling to replace some damaged ones. Products arrived (with certification) on Tuesday after ording on Sunday evening. Great Service.
Helpful Report
Posted 3 months ago
Hi There, thanks for your review! Although damaged slings are never ideal We're glad that you're happy with the new batch we've sent to you of course complete with individual certification on a Next-Working Day service. I trust the job/project that these slings are used on is going well, if you need anything in the future please do get in touch, All the best. Kind Regards, The Ratchet Shop
Posted 3 months ago
Quick delivery, Well made product.
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Posted 4 months ago
Got exactly what I needed from The Rachet Shop. Priced very reasonable. I received the package (nicely wrapped) the next day. Would definitely recommend this shop.
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Posted 4 months ago
Great product and service, a lower price postage option for small items would be beneficial.
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Posted 4 months ago
Superb product and first class service. Thank you
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Posted 4 months ago
Hi Peter, thanks for leaving your review. We're really pleased to hear that you've had a great experience both purchasing with us and using the products. If we can help with anything in the future please do get in touch, all the best. Kind Regards, The Ratchet Shop
Posted 4 months ago
The items were shipped to us via DPD, there driver arrived here and took a photograph however I do not think he got out of the cab and although the building and office were open he returned without delivering the consignment. When we received the item the parcel had my name on it but not the name of the company. I wrote a complained but I heard nothing back from the Ratchet shop. Unless there is no other alternative I will not buy from them again and I will never ever use DPD again - they have let us down before
Helpful Report
Posted 4 months ago
Hi Don, thanks for raising these points with us, firstly I wanted to apologise as we're still yet to revise your Billing / Shipping information on your invoice. When checking out online We always recommend including as much information as possible to help with delivery; We've sent you an email to help sort this issue out. Regarding the delivery of these goods, we understand with DPD and many other couriers that there are times when drivers don't perform the job to the best of their ability, When this happens we are here to help as we also want to make sure these goods are delivered as efficiently as possible. We've found that DPD still has one of the better success rates for deliveries in the UK so this is why we use their services, nonetheless, apologies on DPD's behalf for them not providing you with the best experience. If you do decide that you would like to order from us in the future please don't hesitate to get in touch and we will follow you along your ordering and shipping process to make sure you're next experience is the opposite of the one you've recently experienced. Kind Regards, The Ratchet Shop
Posted 4 months ago
great straps very strong ratchet and easy to use
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Posted 5 months ago
Ordered 4m ratchet straps. Ordering was straightforward and we were kept up to date with dispatch and delivery which was quick.
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Posted 5 months ago
Quailty straps, good price quickly delivered
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Posted 5 months ago
The Ratchet Shop is rated 4.8 based on 3,098 reviews