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The Ratchet Shop Reviews

4.8 Rating 3,057 Reviews

97 %

of reviewers recommend The Ratchet Shop

Company Reviews

Product Reviews

4.8

Based on 3,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Richard Puttick

The Ratchet Shop 5 star review on 18th April 2024

The Ratchet Shop 5 star review on 18th April 2024

The Ratchet Shop 5 star review on 23rd August 2023

The Ratchet Shop 5 star review on 26th March 2023

The Ratchet Shop 5 star review on 8th February 2023

The Ratchet Shop 5 star review on 12th January 2023

Suzette Richardson

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product seems fine. Communications was great regarding the delivery. However, I was told on 2 consecutive days that delivery would take place as it wasn't delivered on the originally notified date.”

Posted 9 years ago

“Very please.”

Posted 10 years ago

“Very professional. The purchase was concluded with no problems what so ever.\nThe quality of the product was first class.\nIf all transactions were as easy as this.”

Posted 10 years ago

“I only received 4 of the 5 ratchet straps ordered.\nHowever, when I telephoned, my query was dealt with very quickly and the final ratchet strap arrived speedily.\nThank you.”

Posted 10 years ago

“totally satisfied with the service”

Posted 10 years ago

“It's good to know the order is in progress and is being tracked every step of the process, but this does result in a overkill of emails and text messages which where to a large extent unnecessary. A facility to enquire on progess would suffice. ****”

Posted 10 years ago

“Quick service, reliable products, speedy delivery. Not much needing changed.”

Posted 10 years ago

“Website good, ordering easy and prompt delivery.\nSo satisfied. \nI would have liked to find a diagram in the bag, showing how to rig the vehicle recovery wheel lashings, but I expect I will work it out.”

Posted 10 years ago

“Plus:\n-Fast delivery\n-Notification update quickly\n-Receiver name provide when arrive\n-Good condition of parcel\n\nMinus:\n-A bit expensive delivery charge for my order value”

Posted 10 years ago

“I am not too sure about the range of pulleys offered,\nit is not enough, coming from marine yards myself I had snatch block pulleys with hook, same design as the yellow ones offered on web, everything else is absolutely fine. Also use of multiple pulleys can ease a hard day work quickly and have fun too. A diagram could be offered on line! Ratchet shop could improve a little bit there.\nAlso there is a new type of self winding ratchet for medium loads and Ratchet Tie-down products from USA proved immensely useful to hang heavy gear on the sealing, currently is not imported here.\n”

Posted 10 years ago

“delivery company said ratchet shop submitted the wrong delivery number to me therefor- link to delivery company did not work\nThis caused problems trying to trace my delivery time for my order item.\n\ngoods prices seem reasonable-- delivery cost is high”

Posted 10 years ago

“None”

Posted 10 years ago

“I ordered the ratchet shop items online about 2pm. I thought they would arrive the next day but didn't so when i rang to enquire they said they were dispatched the next day. It would have been helpful to let me know that they weren't coming until the day after as i needed them to complete a job. \nHowever when they did come they were really good quality, packaged well and did a great job. \nThank you”

Posted 10 years ago

“Quick delivery, good service. Would like sales details in confirmation e-mai.l.”

Posted 10 years ago

“Excellent next day Delivery.\nThe ratchet strap looks good quality.\nIt would help the uninitiated for instructions on how to thread the strap and operation when tightening and loosing by the ratchet.”

Posted 10 years ago

“No Problems would recommend to others”

Posted 10 years ago

“Friendly staff, prompt next day courier delivery, what more can you ask for?\n5★ Positive Feedback!”

Posted 10 years ago

“disapointed in the timeframe\nwas told items orded would be delivered on Monday on Tuesday told would be a delay you where still waiting for some hooks to be delivered from one of your suppliers”

Posted 10 years ago

“Everything seemed to work ok, great value, good service. Some minor issues with the website headers not displaying under I.e. 7.”

Posted 10 years ago

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The Ratchet Shop is rated 4.8 based on 3,057 reviews