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The Ratchet Shop Reviews

4.8 Rating 3,054 Reviews

97 %

of reviewers recommend The Ratchet Shop

Company Reviews

Product Reviews

4.8

Based on 3,054 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Richard Puttick

The Ratchet Shop 5 star review on 18th April 2024

The Ratchet Shop 5 star review on 18th April 2024

The Ratchet Shop 5 star review on 23rd August 2023

The Ratchet Shop 5 star review on 26th March 2023

The Ratchet Shop 5 star review on 8th February 2023

The Ratchet Shop 5 star review on 12th January 2023

Suzette Richardson

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for delivery, have emailed The Ratchet Shop twice and they have not replied, I have telephoned twice and it goes to a voice box which is full, so you can't leave a message.”

Posted 4 months ago

“I'm still yet receive my order”

Posted 6 months ago

“1 week after I received notification that the product had been dispatched I still haven't received it. This might be DPD's fault, not the Ratchet Shop, but they haven't done well at responding to my queries.”

Posted 7 months ago

“Not very good got an email saying it had been shipped 3 days later still nothing arrived !! i needed the straps for a particular job an had to get some somewhere else quickly !! so I rang up and was told they had to be ordered and would be 2 weeks !!!! not good when Ive been told they've been shipped !!!”

Posted 8 months ago

“I ordered only 3 3.25 ton shackles on the 19th of July on next-day delivery, it is now the 26th of July and still haven't received my order. I spoke to someone on the 24th who said they would look into it and get back to me which they didn't and again I spoke to someone today 26th of July who said he thinks DPD may have lost the delivery. I need the shackles by tomorrow as I fly out on a job that needs them if I don't get them tomorrow there is no point in me having them. I know it's a very small order but I still expect to get what I ordered in the time frame you have set out. my order No:000029094”

Posted 9 months ago

“hi all still have not received the package, if you could help please,”

Posted 1 year ago

“Paid for next day AM delivery. When the ratchets finally turned up my freight had already left with od ratchets on it. I emailed sales@ to explain what had happened and no reply. Then you ask me for a review.”

Posted 1 year ago

“The product is good but the service is dreadful. Ordered on a Wednesday and paid next day delivery. Would of expected delivery on the Friday. Took till the following Tuesday to turn up. Waste of nearly £10 for next day delivery.”

Posted 1 year ago

“I ordered 5 4m straps. I got 4.”

Posted 1 year ago

Hi there, If you could please either email us or give us a phone call, we'd then be delighted to help you chase this up & see if this problem has been rectified already or not. Kind regards, The Ratchet Shop.

Posted 1 year ago

“went right through on good price and then find a shipping and postage are added dont get fooled people . alot cheaper on amazon”

Posted 1 year ago

Hi there, We've never hidden the fact we charge delivery, If anything we offer free delivery on orders of £100 (Excl. VAT). Kind Regards, The Ratchet Shop

Posted 1 year ago

“Ordered product with next day delivery has still noit turned up, have heard nothing from them and no reply to my e mail”

Posted 2 years ago

Hi John, Sorry to hear about your delay on your delivery, we have since checked our couriers delivery log. We can tell this was delivered a few days after the order was placed. Due to this order being placed in our courier's peak period, there was some unseen delays, apologies for any inconvenience caused. Kind Regards The Ratchet Shop.

Posted 2 years ago

“the thing keeps getting in the way when you want to read the page you move down it moves down I wanted to read the speck but give up so you had it for my sales buy”

Posted 3 years ago

Hi there, I'm sorry to hear you've had an issue with the website, we'd love to hear your feedback to see how we can resolve this issue. Contact us at info@theratchetshop.com I apologise you haven't been able to purchase the goods you required. We hope we can help you in the near future. Kind Regards Theratchetshop.

Posted 3 years ago

“Terrible! I ordered for next day Saturday delivery service that cost me over £20 for a product that cost just over £5. The goods arrived on Tuesday! I phoned to complain and requested a refund but it’s a week later and no money has been received. Totally unacceptable !!!”

Posted 3 years ago

Hi There Brad, Sorry to hear that you haven't had a good buying experience with us. Unfortunately, your order was placed past our cutoff on Friday meaning that we weren't able to dispatch until the following Monday. We apologise for any inconvenience caused, Our accounts have processed your refund, unfortunately, this can take a few working days to clear. If we can be of assistance in the future please get in touch and we will make sure your next experience is better received. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Cancelled order due to no stock.”

Posted 3 years ago

Hi There, Sorry to hear about this. We apologise that we weren't able to fulfill your order. When we, unfortunately, run into these small errors it is important to us to make sure you are notified and refunded as soon as possible. Once more apologies for this, we hope to hear from you again in the future, until then all the best. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Easy to use, great prices with fast delivery”

Posted 4 years ago

Hi there Craig, Its great to hear you had a good experience with The Ratchet Shop. Is there anything we could improve on to help get this review to a higher rating? If so please do let us know, also a big thanks from all of us here for using Our services. Kind Regards, The Ratchet Shop

Posted 4 years ago

“We tried to use the website last night, it would not proceed to payment....after waiting 25 minutes and closing down the page and starting again...still nothing. Tried on laptop, iPad and phone. Called this morning to explain, desperate for straps as collecting son’s first car and advised as now the delivery is expected in less time (as we couldn’t order yesterday) but advised the delivery cost will now be £18 but would have been £8.50 yesterday. No goodwill gesture offered, shame have ordered from before but never again.”

Posted 4 years ago

Dear Mr Lyon As I kindly explained to you, you attempted to order yesterday evening at 7:44pm. Our daily cut off is at 14:45 each day which is displayed on a static banner on our page. I also explained that we had some issues with the website last night but even if the order was successful, your order still would have been received by yourself tomorrow (Friday) as we have a daily cut off time. The delivery for the order was still £8.50, you requested to have the delivery before 12pm which is £15.00. We were under no obligation to upgrade your delivery as a "goodwill gesture" as we do not process orders in the evening. All of our staff leave the office at 5pm. We are not a 24 hour operation and do not claim to be. I did try to assist you in placing the order this morning but you were rude and aggressive throughout the entire dealings despite The Ratchet Shop not being at any fault other than having a website issue which we are working through with tech support this morning. Had you handled the matter in a calmer and more polite manner we may have been more open to assisting you with your predicament. We pride ourselves in customer service as many positive reviews will show, however we do not take lightly to rude customers. Best wishes The Ratchet Shop

Posted 4 years ago

“We paid for next day delivery, then received and email about an hour later saying items have been dipatched. Next day we called to chase and to our disapointment they were coming the next day.”

Posted 4 years ago

“Got the gear I ordered in a timely fashion. However, one item was an issue and sent a message to the support line which has been ignored. Not acceptable, I guess its the usual, we got your money don't care now.”

Posted 4 years ago

Hi David We are sorry to hear that you had an issue with your item. I believe my colleague Michael has contacted you about your unit and arranged a collection and swap for a new unit. We try to get back to our customers as soon as we can about issues regarding their units. Email is always best if you have any queries as our chat line is sometimes delayed. You can email me about any further queries, my name is Gina: gina@theratchetshop.com. Hope you have more luck with the new unit, we will have the old one tested and feedback sent to the manufacturer. if you need any assistance, let me know. We are happy to help. Best wishes The Ratchet Shop

Posted 4 years ago

“I order for some items, taking more than a week to get it delivered even when i was told it will only take 3-5 working days. No communication to advise on the progress of my order thereby missing out on what i needed it for. I will not be buying from ratchetshop again.”

Posted 4 years ago

Good morning We are very sorry about the delay of your order. As such, we have now removed our 3-5 day economy service from our website as our delivery partner, Hermes, has proven to be unreliable and we want the best from our customers. Service like this is not in line with Ratchet Shop policies. Our standard next day service is great and we hope that you will give it a try one day in the future so that we may have a chance to prove ourselves! Kind regards Gina

Posted 4 years ago

“Would not recommend this shop”

Posted 4 years ago

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The Ratchet Shop is rated 4.8 based on 3,054 reviews