The Ratchet Shop Reviews

4.8 Rating 3,103 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would write a review but my order hasn’t arrived….”

Helpful Report

Posted 1 week ago

“I purchased 4 Rachet Straps because there was next day delivery ,when they did not turn up I phoned three times and left a message because no one would answer the I left two e.mails still not answered any of them. I ordered my straps on Tuesday 28 January 25 13.59pm Delivered on Saturday 1 February 3.30pm Poor Service will never use them again”

Helpful Report

Posted 1 month ago

Hi Edward, apologies to hear that you haven't had the best experience purchasing from us. Regarding your late delivery; The goods ordered were set to be available from the next day as they were a pre-order at the time so we wouldn't have been able to dispatch on the same day that you ordered. There is a note on your invoice that these goods were available from the 29th onwards. I can see DPD did have this in their depot for a day longer than it should've been. This is most likely due to the volume of orders which were sent after a build-up of pre-orders so our apologies on DPD's behalf here. We do try our best to make sure every phone call is answered of course during peak times we cannot always pick up straight away. I understand that you won't be keen to order from us again however if the time does ever come please get in touch and we can provide you with an email for one of our sales staff to ensure that your enquiry doesn't get missed next time. Kind Regards, The Ratchet Shop

Posted 1 month ago

“After extensive research, I found Daisy Fulton Foundation, an organization dedicated to helping me of financial fraud valued at $******* back to my wallet. I submitted a detailed report of my case through Crime Zero, outlining. The scam broker's details Transaction history and evidence of payments Email correspondences and call logs Any other supporting documentation  Contact their agent via Email: 𝙙 𝙖 𝙞 𝙨 𝙮 𝙛 𝙪 𝙡 𝙩 𝙤 𝙣 0 7 @ 𝙜 𝙢 𝙖 𝙞 𝙡 . 𝘾 𝙤 𝙢 WhatsApp: +4 4 7 8 2 6 4 0 1 0 0 5”

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Posted 1 month ago

“Next working day delivery ended up being end of 2nd working day. Tried to cancel the order when it didn’t show up on the day we required to use the chains. Emailed customer service and tried to call. No reply to my email and no one answered the call, hone just rang out. Being late on a busy construction site is the same as not showing up.”

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Posted 8 months ago

“Website would not allow me to place the order messaged you no response so went elsewhere”

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Posted 9 months ago

Hi Martin sorry to hear that you were experiencing an issue with the website, apologies if we missed you on our live chat, we always try to answer any incoming messages however during busy periods please don't hesitate to give us a call. This is usually the best way to help you through any issues or we can of course push orders through this way. We're very sorry that you haven't had the best experience however in the future if you're in need again please give Us a call and we will do all that we can to aid your order. Kind Regards, The Ratchet Shop

Posted 9 months ago

“No where near the next day delivery that they promised . D.COPELAND. ENFIELD. LONDON”

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Posted 9 months ago

“I am still waiting for delivery, have emailed The Ratchet Shop twice and they have not replied, I have telephoned twice and it goes to a voice box which is full, so you can't leave a message.”

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Posted 1 year ago

“I'm still yet receive my order”

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Posted 1 year ago

“1 week after I received notification that the product had been dispatched I still haven't received it. This might be DPD's fault, not the Ratchet Shop, but they haven't done well at responding to my queries.”

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Posted 1 year ago

“Not very good got an email saying it had been shipped 3 days later still nothing arrived !! i needed the straps for a particular job an had to get some somewhere else quickly !! so I rang up and was told they had to be ordered and would be 2 weeks !!!! not good when Ive been told they've been shipped !!!”

Helpful Report

Posted 1 year ago

“I ordered only 3 3.25 ton shackles on the 19th of July on next-day delivery, it is now the 26th of July and still haven't received my order. I spoke to someone on the 24th who said they would look into it and get back to me which they didn't and again I spoke to someone today 26th of July who said he thinks DPD may have lost the delivery. I need the shackles by tomorrow as I fly out on a job that needs them if I don't get them tomorrow there is no point in me having them. I know it's a very small order but I still expect to get what I ordered in the time frame you have set out. my order No:000029094”

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Posted 1 year ago

“hi all still have not received the package, if you could help please,”

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Posted 2 years ago

“Paid for next day AM delivery. When the ratchets finally turned up my freight had already left with od ratchets on it. I emailed sales@ to explain what had happened and no reply. Then you ask me for a review.”

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Posted 2 years ago

“The product is good but the service is dreadful. Ordered on a Wednesday and paid next day delivery. Would of expected delivery on the Friday. Took till the following Tuesday to turn up. Waste of nearly £10 for next day delivery.”

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Posted 2 years ago

“I ordered 5 4m straps. I got 4.”

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Posted 2 years ago

Hi there, If you could please either email us or give us a phone call, we'd then be delighted to help you chase this up & see if this problem has been rectified already or not. Kind regards, The Ratchet Shop.

Posted 2 years ago

“went right through on good price and then find a shipping and postage are added dont get fooled people . alot cheaper on amazon”

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Posted 2 years ago

Hi there, We've never hidden the fact we charge delivery, If anything we offer free delivery on orders of £100 (Excl. VAT). Kind Regards, The Ratchet Shop

Posted 2 years ago

“Ordered product with next day delivery has still noit turned up, have heard nothing from them and no reply to my e mail”

Helpful Report

Posted 3 years ago

Hi John, Sorry to hear about your delay on your delivery, we have since checked our couriers delivery log. We can tell this was delivered a few days after the order was placed. Due to this order being placed in our courier's peak period, there was some unseen delays, apologies for any inconvenience caused. Kind Regards The Ratchet Shop.

Posted 3 years ago

“the thing keeps getting in the way when you want to read the page you move down it moves down I wanted to read the speck but give up so you had it for my sales buy”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear you've had an issue with the website, we'd love to hear your feedback to see how we can resolve this issue. Contact us at info@theratchetshop.com I apologise you haven't been able to purchase the goods you required. We hope we can help you in the near future. Kind Regards Theratchetshop.

Posted 3 years ago

“Terrible! I ordered for next day Saturday delivery service that cost me over £20 for a product that cost just over £5. The goods arrived on Tuesday! I phoned to complain and requested a refund but it’s a week later and no money has been received. Totally unacceptable !!!”

Helpful Report

Posted 4 years ago

Hi There Brad, Sorry to hear that you haven't had a good buying experience with us. Unfortunately, your order was placed past our cutoff on Friday meaning that we weren't able to dispatch until the following Monday. We apologise for any inconvenience caused, Our accounts have processed your refund, unfortunately, this can take a few working days to clear. If we can be of assistance in the future please get in touch and we will make sure your next experience is better received. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Cancelled order due to no stock.”

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Posted 4 years ago

Hi There, Sorry to hear about this. We apologise that we weren't able to fulfill your order. When we, unfortunately, run into these small errors it is important to us to make sure you are notified and refunded as soon as possible. Once more apologies for this, we hope to hear from you again in the future, until then all the best. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,103 reviews