The Ratchet Shop Reviews

4.8 Rating 3,111 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality product”

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Posted 1 day ago

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Posted 1 week ago

“Good quality straps.”

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Posted 3 weeks ago

“Following an on-line search I found the straps and short chain I wanted at The Ratchet Shop and, good news, they were in stock. Ordered at 9:00 Tuesday and paid for overnight delivery expecting them on the Wednesday (they were needed for a specific job on the following day). They didn't arrive and with chasing was told that the chain was in stock but not available for shipping because it had to made up (which effectively delayed the other items being shipped) - depends on your definition of 'in stock'. Amazon, for example, would automatically ship items that were in stock rather than delay the entire shipment. Finally arrived Friday - in reality too late for the specific job (and not reflecting the premium paid for overnight delivery). Disappointed because I didn't read some of the reviews where others seem to have had the same issue, and dissapointing becaue the products, when they arrived, weren't bad.”

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Posted 3 weeks ago

Hi There, thanks for getting back to us, we understand that not having these goods with you the next day didn't help as you had an urgent requirement. With all chain products that are being used for lifting or lashing we have to take our time to ensure these are assembled and certified correctly, although these parts are listed as "In Stock" we do have a note across all lifting / lashing chain pages explaining if your need for either product is urgent to please give us a call as we will always try to accommodate to your timeframe; of course, during busy time periods we can't meet 100% of these requests if we do receive a call prior to ordering. We did of course upgrade this to an AM service to make sure this was with you as quickly as possible, it's unfortunate to hear that this was still too late for the job at hand and we hope this didn't cause too much inconvenience overall. Going forward we understand your hesitation if you were to be looking to purchase any other parts we stock however if you do feel like purchasing from us again please do give us a call and we will make sure your next order will be a better experience. We will take on the things you've said on this review and we also appreciate your acknowledgement of the quality of our goods. Kind Regards, The Ratchet Shop

Posted 3 weeks ago

“Exce;;ent product, reasonably priced and quick delivery”

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Posted 1 month ago

“I love and appreciate specialist online retailers (being one myself), so was happy to find the Ratchet Shop, and quickly found what I needed and ordered. My ratchet puller and strap arrived pretty promptly, and althpough i have yet to use it I am sure they will get the job done.”

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Posted 1 month ago

“Great service - delivered day after ordered, as promised.”

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Posted 1 month ago

“I have used The Ratchetshop for many years. A great range of stock at great prices. The quality is 1st class.”

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Posted 1 month ago

Hi Adam, good to hear from you! Thanks for both placing your recent order and leaving this review. We're really pleased to hear your thoughts on our Stock and Pricing. Hopefully the parts you've ordered have suited the job well and if you need anything at all please don't hesitate to get in touch. Thanks Adam, Kind Regards. The Ratchet Shop

Posted 1 month ago

“Very happy with my purchase that are replacing the very well worn original units that were bought from the Ratchet Shop”

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Posted 1 month ago

“As usual perfect service, they have never let me down, I ordered Friday afternoon they delivered Saturday morning 5* service”

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Posted 1 month ago

“Would write a review but my order hasn’t arrived….”

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Posted 1 month ago

“I purchased 4 Rachet Straps because there was next day delivery ,when they did not turn up I phoned three times and left a message because no one would answer the I left two e.mails still not answered any of them. I ordered my straps on Tuesday 28 January 25 13.59pm Delivered on Saturday 1 February 3.30pm Poor Service will never use them again”

Helpful Report

Posted 2 months ago

Hi Edward, apologies to hear that you haven't had the best experience purchasing from us. Regarding your late delivery; The goods ordered were set to be available from the next day as they were a pre-order at the time so we wouldn't have been able to dispatch on the same day that you ordered. There is a note on your invoice that these goods were available from the 29th onwards. I can see DPD did have this in their depot for a day longer than it should've been. This is most likely due to the volume of orders which were sent after a build-up of pre-orders so our apologies on DPD's behalf here. We do try our best to make sure every phone call is answered of course during peak times we cannot always pick up straight away. I understand that you won't be keen to order from us again however if the time does ever come please get in touch and we can provide you with an email for one of our sales staff to ensure that your enquiry doesn't get missed next time. Kind Regards, The Ratchet Shop

Posted 2 months ago

“Ordered over a weekend, had shipping confirmation on Monday morning. However, goods did not arrive until Saturday. I messaged, called, filled online help message but had no reply. It was only when I fb messaged that I got a reply and fair play the items arrived within 24hrs, but was frustrating. It appears that the contact phone number is either not manned or out of order. Items are good quality”

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Posted 2 months ago

“Very good service and good quality gear”

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Posted 2 months ago

“After extensive research, I found Daisy Fulton Foundation, an organization dedicated to helping me of financial fraud valued at $******* back to my wallet. I submitted a detailed report of my case through Crime Zero, outlining. The scam broker's details Transaction history and evidence of payments Email correspondences and call logs Any other supporting documentation  Contact their agent via Email: 𝙙 𝙖 𝙞 𝙨 𝙮 𝙛 𝙪 𝙡 𝙩 𝙤 𝙣 0 7 @ 𝙜 𝙢 𝙖 𝙞 𝙡 . 𝘾 𝙤 𝙢 WhatsApp: +4 4 7 8 2 6 4 0 1 0 0 5”

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Posted 3 months ago

“Would love to leave a lovely review, paid for next day delivery and more than a week later no product but being asked to review them! Did actually get an email to say a problem with despatch even though I was told on the day of purchase that they had been desparched. No idea when they will come. Hope they are worth the wait”

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Posted 3 months ago

“Very good wish I had bought all my items from them as others let you down Would highly recommend them”

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Posted 3 months ago

“Very pleased with our purchase”

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Posted 4 months ago

“Excellent products and incredible service with prompt delivery. Incredible company”

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Posted 4 months ago

“they work well for our needs”

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Posted 5 months ago

The Ratchet Shop is rated 4.8 based on 3,111 reviews