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The Ratchet Shop Reviews

4.8 Rating 3,109 Reviews
97 %
of reviewers recommend The Ratchet Shop
4.8
Based on 3,109 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Ratchet Shop Reviews

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Good quality straps.
Helpful Report
Posted 2 days ago
Following an on-line search I found the straps and short chain I wanted at The Ratchet Shop and, good news, they were in stock. Ordered at 9:00 Tuesday and paid for overnight delivery expecting them on the Wednesday (they were needed for a specific job on the following day). They didn't arrive and with chasing was told that the chain was in stock but not available for shipping because it had to made up (which effectively delayed the other items being shipped) - depends on your definition of 'in stock'. Amazon, for example, would automatically ship items that were in stock rather than delay the entire shipment. Finally arrived Friday - in reality too late for the specific job (and not reflecting the premium paid for overnight delivery). Disappointed because I didn't read some of the reviews where others seem to have had the same issue, and dissapointing becaue the products, when they arrived, weren't bad.
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Posted 4 days ago
Exce;;ent product, reasonably priced and quick delivery
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Posted 1 week ago
I love and appreciate specialist online retailers (being one myself), so was happy to find the Ratchet Shop, and quickly found what I needed and ordered. My ratchet puller and strap arrived pretty promptly, and althpough i have yet to use it I am sure they will get the job done.
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Posted 1 week ago
Great service - delivered day after ordered, as promised.
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Posted 1 week ago
I have used The Ratchetshop for many years. A great range of stock at great prices. The quality is 1st class.
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Posted 2 weeks ago
Hi Adam, good to hear from you! Thanks for both placing your recent order and leaving this review. We're really pleased to hear your thoughts on our Stock and Pricing. Hopefully the parts you've ordered have suited the job well and if you need anything at all please don't hesitate to get in touch. Thanks Adam, Kind Regards. The Ratchet Shop
Posted 1 week ago
Very happy with my purchase that are replacing the very well worn original units that were bought from the Ratchet Shop
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Posted 4 weeks ago
As usual perfect service, they have never let me down, I ordered Friday afternoon they delivered Saturday morning 5* service
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Posted 1 month ago
Would write a review but my order hasn’t arrived….
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Posted 1 month ago
I purchased 4 Rachet Straps because there was next day delivery ,when they did not turn up I phoned three times and left a message because no one would answer the I left two e.mails still not answered any of them. I ordered my straps on Tuesday 28 January 25 13.59pm Delivered on Saturday 1 February 3.30pm Poor Service will never use them again
Helpful Report
Posted 1 month ago
Hi Edward, apologies to hear that you haven't had the best experience purchasing from us. Regarding your late delivery; The goods ordered were set to be available from the next day as they were a pre-order at the time so we wouldn't have been able to dispatch on the same day that you ordered. There is a note on your invoice that these goods were available from the 29th onwards. I can see DPD did have this in their depot for a day longer than it should've been. This is most likely due to the volume of orders which were sent after a build-up of pre-orders so our apologies on DPD's behalf here. We do try our best to make sure every phone call is answered of course during peak times we cannot always pick up straight away. I understand that you won't be keen to order from us again however if the time does ever come please get in touch and we can provide you with an email for one of our sales staff to ensure that your enquiry doesn't get missed next time. Kind Regards, The Ratchet Shop
Posted 1 month ago
Ordered over a weekend, had shipping confirmation on Monday morning. However, goods did not arrive until Saturday. I messaged, called, filled online help message but had no reply. It was only when I fb messaged that I got a reply and fair play the items arrived within 24hrs, but was frustrating. It appears that the contact phone number is either not manned or out of order. Items are good quality
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Posted 1 month ago
Very good service and good quality gear
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Posted 2 months ago
After extensive research, I found Daisy Fulton Foundation, an organization dedicated to helping me of financial fraud valued at $******* back to my wallet. I submitted a detailed report of my case through Crime Zero, outlining. The scam broker's details
Transaction history and evidence of payments
Email correspondences and call logs
Any other supporting documentation

Contact their agent via
Email: 𝙙 𝙖 𝙞 𝙨 𝙮 𝙛 𝙪 𝙡 𝙩 𝙤 𝙣 0 7 @ 𝙜 𝙢 𝙖 𝙞 𝙡 . 𝘾 𝙤 𝙢 WhatsApp: +4 4 7 8 2 6 4 0 1 0 0 5
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Posted 2 months ago
Would love to leave a lovely review, paid for next day delivery and more than a week later no product but being asked to review them! Did actually get an email to say a problem with despatch even though I was told on the day of purchase that they had been desparched. No idea when they will come. Hope they are worth the wait
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Posted 2 months ago
Very good wish I had bought all my items from them as others let you down Would highly recommend them
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Posted 3 months ago
Very pleased with our purchase
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Posted 3 months ago
Excellent products and incredible service with prompt delivery. Incredible company
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Posted 3 months ago
they work well for our needs
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Posted 4 months ago
Brilliant item and really quick delivery 👌
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Posted 4 months ago
Excellent service, quick delivery, quality products, what more can you ask for, very impressed.
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Posted 5 months ago
The Ratchet Shop is rated 4.8 based on 3,109 reviews