The Ratchet Shop Reviews

4.8 Rating 3,048 Reviews
97 %
of reviewers recommend The Ratchet Shop
4.8
Based on 3,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Ratchet Shop Reviews

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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Goods ordered on the 3rd June on a 3-5 day delivery. Courier did not receive the goods from the supplier until the 10th with delivery promised on the 12th. 7 working days if they actually arrive. Chased the goods on the 7th and was told someone would get back to me - still waiting.
Helpful Report
Posted 4 years ago
Hello, This is concerning to hear, but sadly the delivery aspect is out of our hands- especially so with the non-tracked economy service as it limits our abilities even further. Generally all items are dispatched same day through our main delivery service provider which is then forwarded on to Hermes for the economy delivery. It would be at the point of forwarding that the 'received by courier' notification was sent. We are very to sorry that you are disappointed with the delivery service as we work hard to ensure that our products and services are of great quality. Kind regards, The Ratchetshop.
Posted 4 years ago
The teeth on the ratchets are too short and rounded at edges,, when tightening the ratchet keeps slipping/releasing and caused me to hurt my back!!
Helpful Report
Posted 4 years ago
Hello Ross We are sorry to hear about your experience with our ergo ratchets. The fault that you report is most unusual for these products and we would like to look into this with you to see if your ratchets need replacing and some info on their use. My colleague Sam has sent you an email requesting some information. Once we receive a response from you we can assist you in resolving this as best we can. Kind regards The Ratchet Shop
Posted 4 years ago
Never received the goods
Helpful Report
Posted 5 years ago
Good day Mr Carrick We are so sorry to hear this. It would appear that your parcel had gone missing at the courier. We will put a search on it but in the meanwhile I am going to re-send your parcel today and it will be with you tomorrow. Apologies for the inconvenience caused. We were unfortunately not aware that you had not received your order. Sorry we couldn't help sooner. Kind regards The Ratchet Shop
Posted 5 years ago
SIX DAYS LATE! Ordered in time for same day despatch, paid for next day delivery, finally received six days late with no explanation, no apology & still charged for the "next day" delivery. Also no response to my emails.
Helpful Report
Posted 5 years ago
Hello there We are so sorry to hear about this. We unfortunately had not received your emails so we were unaware about the delay. We had an earlier cut-off time on this day due to the festive season. I apologise if this was not reflected on the website. We apologise for any inconvenience caused by this. Please let me know if you have any further questions. Kind regards The Ratchet Shop
Posted 5 years ago
Iv not received them yet !!! Waiting for them desperately need them for Xmas present. Well still not had my order ☹️☹️☹️☹️
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Posted 5 years ago
Hello Mrs Broomhall So sorry to hear that! We have unfortunately been experiencing slight delays on our economy delivery due to the Christmas rush period. I can confirm that your item left our warehouse as planned on the day I am sure that you will have your product by Christmas. I have added it to my watch list and will watch it closely and update you. Apologies for the inconvenience caused! Kind regards The Ratchet Shop
Posted 5 years ago
I would like to review the rachet strap that I bought and paid for two weeks ago, only it never arrived! The link to the distributor, DPD, suggests that they have not yet received it from the Rachet Shop's distributor, Hermes, who are possibly the most unreliable carrier in the UK.
Helpful Report
Posted 5 years ago
Hello Susan We are so sorry to hear that your product was delayed. We have been relentlessly chasing up with Hermes this week as we are now aware that they have quite a backlog this festive season. We have certainly taken your feedback to heart and we are actively looking at ways to improve our economy delivery for the new year. We apologise for any inconvenience caused. While I know this delivery is quite late, the courier has confirmed it should be with you today. We will keep a close eye on it. Have a lovely weekend! Best wishes The Ratchet Shop
Posted 5 years ago
Although the computer said I had 6 minutes left to get next day delivery the goods never appeared. When they tried to deliver a day late even with 20 members of staff on site because the office was closed the goods were not left. In the end we had to purchase goods from another supplier to allow work to continue. We will not use this company again, and still waiting on refund and have been told that could take some time, I DON'T THINK SO..
Helpful Report
Posted 5 years ago
Hello there Sorry to hear that you had a bad experience with us. As we mentioned to you, our cut off is at 2:45pm each day (this is displayed by static banner on our website). Your order was placed at 17h30. Our staff leave the office at 17h00 so there was unfortunately no way of dispatching this order on next day but we did dispatch it the very next day which is our standard procedure. With regards to delivery, I do apologise that DPD missed you on two occasions, it is always best to give them a call based on the calling card left or let us know as soon as your order is late. While we cannot always be with the driver to ensure the orders get out as intended, we can add delivery notes to assist them in approaching the correct entrances etc. We did report the matter to DPD in any case to prompt them to call you but you requested your parcel be returned to us instead. This can take 24-48 hours as it is still processed in the hub like regular delivery. This return reached our offices late yesterday afternoon. Your refund is currently being processed. We would never purposely delay for any reason. We will send you a credit note just as soon as the refund has been processed. Should you have any more queries on this matter you are welcome to contact me directly by telephone or email, my name is Gina: gina@theratchetshop.com, Kind regards Gina The Ratchet Shop
Posted 5 years ago
Emailed customer service to report one of the ratchet mechanism did not work but received no reply and no replacement
Helpful Report
Posted 5 years ago
Hello Doug So sorry to hear this! I will follow up on this and send you an email to get all of the information from you so we can replace your ratchet mechanism ASAP. Kind regards The Ratchet Shop
Posted 5 years ago
Hi Doug! Confirming that your replacement handle is on its way to you! Sorry about the inconvenience. Kind regards Gina The Ratchet Shop
Posted 5 years ago
When I get the goods I will send a comment
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Posted 5 years ago
Hello Alan I believe you have now received your product. We apologise again for the delay and inconvenience caused! Kind regards The Ratchet Shop
Posted 5 years ago
I have not received the product or notification it has been dispatched. I have tried to call but there is no answer at 4pm on a Friday?
Helpful Report
Posted 5 years ago
Hello David We sincerely apologise for the delay in your order delivery. We have escalated this issue with our account manager who is closely monitoring the delivery progress. We are hoping to have the order in your hands very soon! We will keep you updated. Kind regards The Ratchet Shop Team
Posted 5 years ago
I never received my straps
Helpful Report
Posted 5 years ago
Hello Aaron So sorry to hear that you have not received your straps. We have pulled up your order and we are investigating what went wrong. We will be in touch with you ASAP to update you on your delivery. Apologies for the inconvenience.
Posted 5 years ago
Sirs, I have not received my product and am aaairing your notice of Despatch. Please investigate. Order number is 100021445, my name is Trace Norton and email address is norts24@yahoo.co.uk Thank you
Helpful Report
Posted 5 years ago
Dear Trace So sorry to hear about the delay in your delivery. I have pulled up your order details and I am actively investigating what is causing the delay. I will contact you with details as soon as I have received word back from the courier. Sincere apologies for the inconvenience caused by the delay. Regards Gina
Posted 5 years ago
Our order still has not arrived?
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Posted 6 years ago
unfortunately I can't give a review on the chain purchased as it will not fit the Abloy 362 padlock that I was hoping to chain my boat down with !! the Abloy shackle is too big to go through the chain link. Cheers
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Posted 6 years ago
Thank you for your feedback, i am sorry the chain wasn't able to do the job required, kind regards, The Ratchetshop.
Posted 6 years ago
Not received my item yet, it was despatched last Monday ???
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Posted 6 years ago
Sent wrong sizes
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Posted 7 years ago
After instructing DPD ,ratchet shops carrier to leave delivery at my premises I now have to collect from them 20 miles away after paying for delivery which defeats the object,I suggest you change carriers. Unhappy customer George wall
Helpful Report
Posted 7 years ago
Hi George I have just sent you an email and copied in our DPD account manager to try and resolve this for you. Sorry to hear this mistake by them and thank you for bringing it to my attention so that I can sort this out for you. Please bear with me and I will do my best to have this delivered to your door as requested or I will have DPD refund the delivery cost as I can see your instructions were clear and they have ignored them which is not acceptable. With warm wishes Natasha
Posted 7 years ago
Not a happy experience at all. The web site was difficult to use and long winded, when I did eventually get to the check out I paid the additional charge for next day delivery as I needed the binders and chains for a job the next evening. The next day a box arrived as expected but when the box was opened the chains were missing. I tried to ring Ratchetshop 3 times over a hour long period before the phone was eventually answered. When I spoke to them they were all mater of fact about it and said it may have been sent in 2 boxes and they would check with the courier, they rang back after about 30 minuets to say that the chains were in a different box and the curriers couldn't deliver it for some reason, I explained the problem that they had caused me and all I got was a begrudging half hearted apology. I don't expect you will print this review but my point is couriers will always make mistakes that's life but the way you dealt with it was sadly lacking.
Helpful Report
Posted 7 years ago
Hi Robert Thank you for your review. We are sorry that you were not happy with our service, I have reviewed this with Michael who took your order and listened to the call you had with him and I am afraid it didn't unfold as you said it did at all and I am happy to provide a copy of the call to refresh your memory. I am sure you are stressed about the situation but Michael told you from the first call that your order was coming to you in two parcels, he spoke to you very politely and professionally and informed you that he would have to check with DPD where your second parcel was. We like to remain professional but I have to say you were extremely difficult for Michael to talk to on the phone and your anger was projected onto Michael throughout the entire call which he dealt with to the best of his ability. DPD unfortunately separated your parcels and only delivered part of your order and the second was delayed for the following day, they sort many thousands of orders per night so it is not a 100% guaranteed next day service and we explain that in our terms which you agreed to on placing your order. Our terms state delivery next day but we do allow ourselves in accordance with DPD terms up to 5 days before we offer a refund or return. In addition to this chains are not returnable or refundable. Michael however in this instance within 30 minutes of speaking to you had arranged a refund of the entire order even though it was only day 1 of the 5 we offer. He also collected the parcel that was delivered to you in line with our terms and conditions at no cost to you and had the second parcel returned to us, again at no cost to you. I cannot see how he could have been any more helpful or polite in this unfortunate situation. Also with your comment that we wont post this, I would like to point out that we don't filter out negative reviews, everything is posted that our customers provide as we do not have anything to hide and we like to keep these reviews fair and balanced. We offer a great service which we are proud of and our customer service team is both polite and helpful at all times including this one. We cannot always keep everyone happy and we try our very best to offer a fair and professional service. I am sorry you feel your experience was bad but we tried our very best to make this a smooth transaction for you and unfortunately DPD let us down by not delivering the chains that you ordered. Please let me know if you require and further feedback I am happy to discuss this further. With warm wishes Natasha Totman
Posted 7 years ago
The sales lady was ignorant and the item was not what she said it was (width or the strap)
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Posted 7 years ago
I paid for next day delivery but did not receive until 6 days later. After only touching the product briefly by hands had beed coloured. The dye used on the bands is like wet paint and rubs off immediatly.
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Posted 7 years ago
The Ratchet Shop is rated 4.8 based on 3,048 reviews