The Ratchet Shop Reviews

4.8 Rating 3,054 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,054 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“products arrived quickly. Product looks of good quality but is presently untested by myself.”

Helpful Report

Posted 6 years ago

That's great Andrew, thank you for your review, please feel free to do a follow up review once you have tested out the product. Regards, The Ratchetshop

Posted 6 years ago

“The service was very good and the order was fast, thanks”

Helpful Report

Posted 6 years ago

Your very welcome Charlie, we aim to keep our customers happy, thank you for your kind feedback. Regards, The Ratchetshop

Posted 6 years ago

“Excellent product, delivered when stated and a great price. Will use again.”

Helpful Report

Posted 6 years ago

That's wonderful news, thank you again for your custom. Regards, The Ratchetshop

Posted 6 years ago

“We were able to find what we wanted and were able to get it delivered quickly although there was no option of free delivery!!”

Helpful Report

Posted 6 years ago

Thank you for your kind feedback, if we can find a way of offering free delivery we will. kind regards, The Ratchetshop

Posted 6 years ago

“Item was as described & was despatched promptly . Good”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Gemma :-)

Posted 6 years ago

“I ordered 3 15mm ratchet straps for use on my car roof rack. Service was very good and the person I 'chatted' with on line was very helpful in establishing the best product for my needs. . The items I ordered arrived in very quick time. The only small niggle was that a 'nyloc' nut on the end of a bolt on one of the ratchet mechanisms was only finger-tight. Not a major problem for me as a spanner soon sorted it but it might be a good idea for a simple note to be added to the pack recommending that users check the ratchets and straps before use.”

Helpful Report

Posted 6 years ago

Hi Charles, Thank you for your feedback. The Rachet Shop. :-)

Posted 6 years ago

“The service was excellent. The cachet straps were good. The only down side is the hooks that go into the ground eyelets, had blobs of extra solder which made it difficult to engage the pair of them into the eyelets”

Helpful Report

Posted 6 years ago

Thank you for the feed back Rusi :)

Posted 6 years ago

“Item delivered as described on time. what more can i say.”

Helpful Report

Posted 6 years ago

Hi Jim, Thank you for your feed back, really appreciate it. x

Posted 6 years ago

“Prompt delivery as promised. Goods as described.”

Helpful Report

Posted 6 years ago

Thank you for your feedback x

Posted 6 years ago

“good service”

Helpful Report

Posted 6 years ago

Thanks Nick

Posted 6 years ago

“Good customer services poor delivery company.”

Helpful Report

Posted 7 years ago

We are sorry that you didn't have a great experience with our courier company. We hope next time it will be better. Thank you for letting us know though and we have taken everything you said on board.

Posted 6 years ago

“Easy to order and pay. Speedy delivery”

Helpful Report

Posted 7 years ago

Many thanks indeed for taking the trouble to give us such a great review

Posted 7 years ago

thanks for your great feedback ;-)

Posted 6 years ago

“the items were delivered on time and in good condition”

Helpful Report

Posted 7 years ago

Thank you for your great feedback :-)

Posted 7 years ago

“No problems”

Helpful Report

Posted 7 years ago

Hello Michael, thank you for writing your positive review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Good informative website”

Helpful Report

Posted 7 years ago

Hello Jim, we really appreciate you leaving feedback on our website. As an online company the website is really important, so it's great to hear that you found it informative. Thank you for taking the time to write your review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“good quality tools that are reasonably prices. Posted quickly (next day)”

The Ratchet Shop 4 star review on 10th February 2017

Helpful Report

Posted 7 years ago

Hello Michelle, thank you so much for taking the time to write such a fantastic review. We are pleased to hear that you are happy with the quality of the Plate Lifting Clamp, and that you found the pricing to be reasonable. Kind Regards, The Ratchet Shop

Posted 7 years ago

“They have a fairly comprehensive range of stuff at a reasonable price. Delivery was next day and accurate to description - will use them next time”

Helpful Report

Posted 7 years ago

Hello James, thank you very much for taking the time to write such a positive review. We are very pleased that you are happy with the delivery time for your order, as well as the range of Ratchet Straps we have to offer. Kind Regards, The Ratchet Shop

Posted 7 years ago

“The product is good quality was easy to fit, will use it soon. Thanks.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write to us, we love to receive great feedback and to know we are delivering the service we aim for to our customers. Best wishes The Ratchet Shop Team

Posted 7 years ago

“Order was dispatched quickly and staff were helpful when I called about the delivery.”

Helpful Report

Posted 7 years ago

Hello, thank you so much for taking the time to write such a lovely review

Posted 7 years ago

“Delivery good.”

Helpful Report

Posted 7 years ago

Hello, thank you for writing your great review

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,054 reviews