The Ratchet Shop Reviews

4.8 Rating 3,056 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,056 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have liked to have given very good but I had to cancel my order. I ordered from you as I have only just set up my business and got work quicker then I was expecting so the offer of next day delivery was brilliant. The next day I checked on the status of my delivery with DPD and it said it was on its way later that morning I received an email to say it had been delayed and it wouldn't be delivered until Monday. I rang yourselves and the man I spoke to was really nice and he rung DPD to see what the problem was and he rang me back unfortunately I had to request a refund and pay more for the ratchet straps that I needed.”

Helpful Report

Posted 9 years ago

“Confusing layout online meant I ordered the wrong thing and had to pay double cause it wasn't cost effective to mail back.”

Helpful Report

Posted 9 years ago

“Impressed with quality of goods, but carriage charge was dear, especially as goods only arrived today 28/10”

Helpful Report

Posted 9 years ago

“I was quite shocked at the postal increase of £5.40 after I made a slight change to my order.\nI wanted to order 2 ratchets that had 4 meter straps & 2 that had 6 meter straps, this was a change from ordering 4 rachets with 4 meter straps, that slight change made the delivery cost jump from £5.50 to £10.90.\n\nI really can't understand how you can justify an increase of £5.40 delivery charges when the only diffence to my order was 2 slightly longer straps I think it's disgusting it virtually doubled the delivery charge!!.\n\nThe increase made me decide on my initial order!!.\n\nAnd please don't blame the increase on the courier!!.”

Helpful Report

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,056 reviews