The Ratchet Shop Reviews

4.8 Rating 3,116 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery, quality products, what more can you ask for, very impressed.”

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Posted 7 months ago

“I purchased some new slings and 2x3000kg Round Slings and a 3000kg Webbing Sling to replace some damaged ones. Products arrived (with certification) on Tuesday after ording on Sunday evening. Great Service.”

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Posted 8 months ago

Hi There, thanks for your review! Although damaged slings are never ideal We're glad that you're happy with the new batch we've sent to you of course complete with individual certification on a Next-Working Day service. I trust the job/project that these slings are used on is going well, if you need anything in the future please do get in touch, All the best. Kind Regards, The Ratchet Shop

Posted 8 months ago

“Quick delivery, Well made product.”

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Posted 9 months ago

“Got exactly what I needed from The Rachet Shop. Priced very reasonable. I received the package (nicely wrapped) the next day. Would definitely recommend this shop.”

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Posted 9 months ago

“Great product and service, a lower price postage option for small items would be beneficial.”

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Posted 9 months ago

“Superb product and first class service. Thank you”

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Posted 9 months ago

Hi Peter, thanks for leaving your review. We're really pleased to hear that you've had a great experience both purchasing with us and using the products. If we can help with anything in the future please do get in touch, all the best. Kind Regards, The Ratchet Shop

Posted 9 months ago

“great straps very strong ratchet and easy to use”

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Posted 9 months ago

“Ordered 4m ratchet straps. Ordering was straightforward and we were kept up to date with dispatch and delivery which was quick.”

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Posted 9 months ago

“Quailty straps, good price quickly delivered”

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Posted 10 months ago

“I have one complaint to make and that the ratchet shop is too popular as they are always selling out so fast. The product they supply and the service they provide are second to none and they're getting better every year.”

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Posted 10 months ago

Hi Ed, thanks for taking the time to leave this complaint, we actually really appreciate it! We often see you placing orders and thank you for your repeating custom. We're aware that at the moment as soon as stock hits the shelves it all seems to be gone so we completely understand your frustration. We're in the process of implementing systems to make sure there's a constant flow however if you ever need an update on any parts that seem to be out don't hesitate to give us a call. Your kind words are very much appreciated and if we can do anything else to help please get in touch. Kind Regards, The Ratchet Shop

Posted 10 months ago

“Excellent service - good products, good price and quick delivery”

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Posted 11 months ago

“Ordered came quickly, and product was good.”

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Posted 11 months ago

Hi Paul good to hear from you, We're glad your items have been received well and we hope the job that these were required for has gone smoothly. We really appreciate your review and if we can do anything to help in the future please don't hesitate to get in touch again. Kind Regards, The Ratchet Shop

Posted 11 months ago

“Good product and exelent service, thank you👍”

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Posted 11 months ago

“The products i bought were an amazing bargain, they are great quality and came packaged properly and in a great time frame as well. Cannot fault you guys, i will be coming to you in the future definitely for any more purchases. Thanks”

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Posted 11 months ago

Hi Andrew, That's great to hear! we appreciate your opinion on the quality and cost of our goods as we like to hold ourselves to a high standard and your recognition of this very much well received. We would love to hear from you again so if the need comes up for anything Lifting or Lashing related please don't hesitate to give us a call. Kind Regards, The Ratchet Shop

Posted 11 months ago

“Quality product, at reasonable prices.”

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Posted 11 months ago

“I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..”

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Posted 1 year ago

“First Class Customer Service”

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Posted 1 year ago

“Just the kind of ratchet I needed. Couldn't find this in any trade stores I visited. Thanks”

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Posted 1 year ago

“Very impressed. Delivered exactly when I requested, well packed. The man who dealt with me on the 'phone couldn't have been more helpful - a good ambassador for the company. A good range of products, making it precise for ordering what you need. 100% satisfied, thanks a lot.”

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Posted 1 year ago

“Excellent range of products, exceptional delivery times.”

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Posted 1 year ago

The Ratchet Shop is rated 4.8 based on 3,116 reviews