The Ratchet Shop Reviews

4.8 Rating 3,112 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb product and first class service. Thank you”

Helpful Report

Posted 7 months ago

Hi Peter, thanks for leaving your review. We're really pleased to hear that you've had a great experience both purchasing with us and using the products. If we can help with anything in the future please do get in touch, all the best. Kind Regards, The Ratchet Shop

Posted 7 months ago

“great straps very strong ratchet and easy to use”

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Posted 7 months ago

“Ordered 4m ratchet straps. Ordering was straightforward and we were kept up to date with dispatch and delivery which was quick.”

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Posted 8 months ago

“Quailty straps, good price quickly delivered”

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Posted 8 months ago

“I have one complaint to make and that the ratchet shop is too popular as they are always selling out so fast. The product they supply and the service they provide are second to none and they're getting better every year.”

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Posted 8 months ago

Hi Ed, thanks for taking the time to leave this complaint, we actually really appreciate it! We often see you placing orders and thank you for your repeating custom. We're aware that at the moment as soon as stock hits the shelves it all seems to be gone so we completely understand your frustration. We're in the process of implementing systems to make sure there's a constant flow however if you ever need an update on any parts that seem to be out don't hesitate to give us a call. Your kind words are very much appreciated and if we can do anything else to help please get in touch. Kind Regards, The Ratchet Shop

Posted 8 months ago

“Excellent service - good products, good price and quick delivery”

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Posted 9 months ago

“Ordered came quickly, and product was good.”

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Posted 9 months ago

Hi Paul good to hear from you, We're glad your items have been received well and we hope the job that these were required for has gone smoothly. We really appreciate your review and if we can do anything to help in the future please don't hesitate to get in touch again. Kind Regards, The Ratchet Shop

Posted 9 months ago

“Good product and exelent service, thank you👍”

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Posted 9 months ago

“The products i bought were an amazing bargain, they are great quality and came packaged properly and in a great time frame as well. Cannot fault you guys, i will be coming to you in the future definitely for any more purchases. Thanks”

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Posted 9 months ago

Hi Andrew, That's great to hear! we appreciate your opinion on the quality and cost of our goods as we like to hold ourselves to a high standard and your recognition of this very much well received. We would love to hear from you again so if the need comes up for anything Lifting or Lashing related please don't hesitate to give us a call. Kind Regards, The Ratchet Shop

Posted 9 months ago

“Quality product, at reasonable prices.”

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Posted 9 months ago

“I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..”

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Posted 10 months ago

“First Class Customer Service”

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Posted 10 months ago

“Just the kind of ratchet I needed. Couldn't find this in any trade stores I visited. Thanks”

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Posted 11 months ago

“Very impressed. Delivered exactly when I requested, well packed. The man who dealt with me on the 'phone couldn't have been more helpful - a good ambassador for the company. A good range of products, making it precise for ordering what you need. 100% satisfied, thanks a lot.”

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Posted 11 months ago

“Excellent range of products, exceptional delivery times.”

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Posted 11 months ago

“Excellent service thanks”

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Posted 11 months ago

“I still have not received them yet Will review them when I receive them Received this morning just what I wanted and on day expected”

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Posted 11 months ago

“Straps arrived next packaged well and look very good quality (not used yet) but more importantly over the phone they gave me really good advice and also phoned me back, its not something we would nomally buy we needed to susspend some moulds in roof ... and tyhey gave me confidence and explained the best way of doing it ... Custom Service ***** dont often get that these days Hense happy to leave a review (which I basically neve do ;-)”

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Posted 11 months ago

“Quick delivery, items are as described . Very good service well done The Ratchet Shop!!”

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Posted 11 months ago

“Product was very good. However I paid for next day delivery and did not get it for 3 days. Sent an email to ratchet shop asking for delivery cost refund but have heard nothing. Very disappointed.”

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Posted 11 months ago

The Ratchet Shop is rated 4.8 based on 3,112 reviews