The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Ratchet shop service was very good and the product perfect. Courier service let them down by dumping parcel 60 yards away from house in wet grass outide driveway gate close to the road. Rural area - road hidden by trees so can't see delivery van and therefore no idea how long parcel had been sitting there. Suspect probably new driver with sub-contract local courier firm as most courier drivers come right to house front door and are, generally, extremely pleasant and helpful. This is a minor irritation as the Ratchet shop goods would not be affected by damp conditions and the parcel wasn't stolen so no big deal, just a litle concerning. Here in the Highlands, national couriers mostly employ small local firms for the final leg and this is where the defect has arisen.”

Helpful Report

Posted 8 years ago

I'm so sorry you have had this experience with our delivery company, please be assured that I will look into this for you, and hope that it doesn't re occur. Thank you for your feedback, it's very much appreciated. Regards, The Ratchetshop

Posted 8 years ago

“items appear to be of good quality, was delivered quickly”

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Posted 8 years ago

Hi Kevin Thank you for taking the time to review our product and service. Regards The ratchetshop

Posted 8 years ago

“Quality of the goods”

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Posted 8 years ago

Thank you for your review. Glad you were satisfied with your products. Regards The ratchetshop

Posted 8 years ago

“You all of what I needed and keen pricing”

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Posted 8 years ago

Hi Mark Thank you for your comments, it's great that we had what you needed at a good price. Regards The ratchetshop

Posted 8 years ago

“good tool and shipping fast ahunque a bit expensive, but good for the general good.”

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Posted 8 years ago

Thank you for your review Angel, we love to have feedback from our customers. regards The Ratchetshop

Posted 8 years ago

“products arrived quickly. Product looks of good quality but is presently untested by myself.”

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Posted 8 years ago

That's great Andrew, thank you for your review, please feel free to do a follow up review once you have tested out the product. Regards, The Ratchetshop

Posted 8 years ago

“The service was very good and the order was fast, thanks”

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Posted 8 years ago

Your very welcome Charlie, we aim to keep our customers happy, thank you for your kind feedback. Regards, The Ratchetshop

Posted 8 years ago

“Excellent product, delivered when stated and a great price. Will use again.”

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Posted 8 years ago

That's wonderful news, thank you again for your custom. Regards, The Ratchetshop

Posted 8 years ago

“We were able to find what we wanted and were able to get it delivered quickly although there was no option of free delivery!!”

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Posted 8 years ago

Thank you for your kind feedback, if we can find a way of offering free delivery we will. kind regards, The Ratchetshop

Posted 8 years ago

“Item was as described & was despatched promptly . Good”

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Posted 8 years ago

Thank you for your feedback. Gemma :-)

Posted 8 years ago

“I ordered 3 15mm ratchet straps for use on my car roof rack. Service was very good and the person I 'chatted' with on line was very helpful in establishing the best product for my needs. . The items I ordered arrived in very quick time. The only small niggle was that a 'nyloc' nut on the end of a bolt on one of the ratchet mechanisms was only finger-tight. Not a major problem for me as a spanner soon sorted it but it might be a good idea for a simple note to be added to the pack recommending that users check the ratchets and straps before use.”

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Posted 8 years ago

Hi Charles, Thank you for your feedback. The Rachet Shop. :-)

Posted 8 years ago

“The service was excellent. The cachet straps were good. The only down side is the hooks that go into the ground eyelets, had blobs of extra solder which made it difficult to engage the pair of them into the eyelets”

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Posted 8 years ago

Thank you for the feed back Rusi :)

Posted 8 years ago

“Item delivered as described on time. what more can i say.”

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Posted 9 years ago

Hi Jim, Thank you for your feed back, really appreciate it. x

Posted 8 years ago

“Prompt delivery as promised. Goods as described.”

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Posted 9 years ago

Thank you for your feedback x

Posted 8 years ago

“good service”

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Posted 9 years ago

Thanks Nick

Posted 8 years ago

“Good customer services poor delivery company.”

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Posted 9 years ago

We are sorry that you didn't have a great experience with our courier company. We hope next time it will be better. Thank you for letting us know though and we have taken everything you said on board.

Posted 8 years ago

“Easy to order and pay. Speedy delivery”

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Posted 9 years ago

Many thanks indeed for taking the trouble to give us such a great review

Posted 9 years ago

thanks for your great feedback ;-)

Posted 8 years ago

“the items were delivered on time and in good condition”

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Posted 9 years ago

Thank you for your great feedback :-)

Posted 9 years ago

“No problems”

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Posted 9 years ago

Hello Michael, thank you for writing your positive review. Kind Regards, The Ratchet Shop

Posted 9 years ago

“Good informative website”

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Posted 9 years ago

Hello Jim, we really appreciate you leaving feedback on our website. As an online company the website is really important, so it's great to hear that you found it informative. Thank you for taking the time to write your review. Kind Regards, The Ratchet Shop

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews