The Ratchet Shop Reviews

4.8 Rating 3,112 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only problem I had was delivery. DPD were assigned the delivery. They arranged to deliver between 1630-1730hrs on day 1. I re-arranged delivery as the office was due to close at 1630hrs. Delivery was arranged for the next day at a similar time. I therefore had to remain late in the office to meet the delivery, rather than defer again. This is a reflection on DPD not The Ratchet Shop. I would have expected delivery 2 to have been early on the next day, not a last delivery again.”

Helpful Report

Posted 9 years ago

Hi Michael, after working with many couriers we find DPD gives the best & most accurate service. Many thanks for ordering from us & we apologise that in this instance you had this issue! Best Wishes Rosie

Posted 9 years ago

“Arrived quickly and pretty much as described. Could i reccomend that with future listings you state the wratchet winder required assembly usinf circlip pliars. I was fortunate to have some, but not everybody may be in the same position Thankyou for a smooth pleasant purchase”

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Posted 9 years ago

Dear Kevin many thanks for your kind review and we have noted your comments, best wishes

Posted 9 years ago

“good quality items delivered very promptly”

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Posted 9 years ago

Dear Ian many thanks for your kind review, it is very much appreciated

Posted 9 years ago

“Very efficient ordering and delivery. Items purchased of a high quality. Great customer service.”

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Posted 9 years ago

Hi Tim many thanks for your great review

Posted 9 years ago

“The box of 50 straps arrived all split and falling out. Stronger box required.”

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Posted 9 years ago

Hi Mat thanks for your review. We are sorry about the box. The boxes that we use are triple walled, which are the strongest that we can get. We also wrap them well with tape. It would have been split while in transit by the courier. I will mention this to DPD best wishes Ann

Posted 9 years ago

“Ordered, sent, received - no fuss no hassle - brilliant.”

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Posted 9 years ago

Dear Anne thankyou so much for such a great review

Posted 9 years ago

“Supplied complete with the necessary test certificates. A very competitive price and delivered before estimate.”

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Posted 9 years ago

Dear Tony thankyou so much for your great comments

Posted 9 years ago

“Quick speedy service.”

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Posted 9 years ago

Many thanks indeed for your kind review

Posted 9 years ago

“Good ratchet straps at a good price, that arrived very quickly. But be aware, the length indicated includes the ratchet aswell and is not the length of the strap alone, even replacement straps. Will definitely use them again though.”

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Posted 9 years ago

HI Rorie many thanks for your kind review. Might I point out that the description of the strap indicates the length from bearing point to bearing point, thereby allowing for the short end as well. It is the webbing in its entirety which is measured not the ratchet. I hope that clarifies things Many thanks for your order and Happy New Year

Posted 9 years ago

“Every good service .very quick delivery. My one complaint is there are no instructions on how to feed the webbing through the ratchet. Please supply”

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Posted 9 years ago

Dear Cynthia many thanks for your kind review. The answer to How to use a ratchet strap is about to be solved as we have started a series of How to videos which once theyve been edited will be released in January and linked to our website. Its a project that we have been wanting to do for some time and we're very excited about it Meanwhile, may I take this oportunity to wish you a Happy New Year

Posted 9 years ago

“Quick service and excellent quality.”

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Posted 9 years ago

“The quality products, delivered very swiftly.”

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Posted 9 years ago

“A very efficient service, a small problem with a couple of items was resolved quickly.”

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Posted 9 years ago

Hi John many thanks for your great review and Im happy that all was sorted for you efficiently

Posted 9 years ago

“Nice ratchet, but a little bit heavy,”

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Posted 9 years ago

“Order recieved as expected, fair price. Will use them again”

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Posted 9 years ago

“VERY HELPFULL WITH MY ENQUIRY!”

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Posted 9 years ago

Thank you for the great review Mike!

Posted 9 years ago

“good service although postage expensive good quality ratchets do the job.”

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Posted 9 years ago

Hi Edward many thanks for taking the trouble to give us such a good review. We are always looking for the opportunity to reduce postage costs, we do not factor the costs into our goods. However we have not so far found better solutions for a tracked and signed for service but we shall continue to look best wishes

Posted 9 years ago

“all went well, good product, speedy delivery.”

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Posted 9 years ago

“Quick order dispatch using web site or phone in service.”

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Posted 9 years ago

“Item required was out of stock for 1 month but rapid delivery when back in stock”

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Posted 9 years ago

Dear Chris just a note to say many thanks for your kind comments recently regarding our service best wishes

Posted 9 years ago

Dear Chris just a note to say many thanks for your kind comments recently regarding our service best wishes

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,112 reviews