The Ratchet Shop Reviews

4.8 Rating 3,054 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,054 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy enough to use. It promised next working day delivery which was essential to my ordering from the Ratchet Shop. However, my goods didn't arrive for nearly a week which meant that I had to purchase replacements elsewhere.”

Helpful Report

Posted 8 years ago

Hi Jennifer thankyou for taking the time to give us a review. I have looked into your order and unfortunately you didnt order in time for next day delivery. I understand you then upgraded to a Sunday delivery directly with DPD but this cancelled out the original delivery. Then we had the Bank Holiday. I can see that you have now received the goods and apologies that the process did not go smoothly for you best regards Theratchetshop

Posted 8 years ago

“Ordered on the 6th, spoke to customer services twice but did not really know what was happening, i understand the problem was caused by the courier which should be delivering today, 13th, but will have to wait and see!!”

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Posted 8 years ago

“the item was poorly packed, resulting in the packet coming open and was then delayed in the postal system awaiting rewrapping, fortunately both pieces were delivered in full”

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Posted 8 years ago

Hi Bill We're very sorry to hear of your concerns and will look into this matter straight away Our parcels come in either a box or an expresspak and we usually wrap a large amount of tape around in addition I'm sorry that we have failed you on this occasion Best wishes

Posted 8 years ago

“Paid for next day delivery. Items didn't arrive before I left on a trip 8 days later. I was given a refund. Items then arrived 4 days after I left and were collected and taken away same day. Charming people at Ratchet Shop, useless delivery company.”

Helpful Report

Posted 8 years ago

Hi Tim many thanks for taking the trouble writing us such a kind review. We're truly sorry about the courier problems and have taken this up with them Hope youre having a great stay in France the ratchetshop

Posted 8 years ago

“i did NOT agree to your mailing list, please remove me Paul Davison”

Helpful Report

Posted 8 years ago

HI Paul sorry to have troubled you. We only send out mailing if you click on subscribe to our newsletter. We have unsubscribed you, if that hasnt worked for any reason you can just click at the bottom of the mailshot to unsubscribe immediately

Posted 8 years ago

“The wrong address was printed on my order confirmation by the Ratchet Shop online order system. I e-mailed and telephoned to inform them. Paul said he would get someone to phone me. No one did phone me. I did not get a reply to my e-mail. I phoned again and Michael corrected my address. I chose a 2 to 5 day delivery and it took 4 days to receive my parcel, which is within the delivery schedule but the supplier is only a 2 hour drive away. I consider this delivery time to be too slow as the supplier is so close. Too soon to comment on the product yet, I want to see how it performs.”

Helpful Report

Posted 9 years ago

Hi thanks for taking your time to send us a review. Apologies that noone got back to you sooner over the change of address The Homecall Hermes delivery takes up to 5 days. Hermes works in a very different way to DPD our next day courier. The parcel is collected by them at the DPd warehouse and then is transferred to their hub, all of which takes time. The fact that you are near to our offices doesnt make this any faster as the parcel passes through various stages to get to you.

Posted 9 years ago

“The plastic bag it was sent in was fully split open on arrival. I made the delivery driver wait until I had check contents where all correct. Poor service”

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Posted 9 years ago

“ordered for next day delivery before the cutoff on thursday and didn't receive the package till monday,”

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Posted 9 years ago

“The service provided by the ratchet Shop itself was prompt, pleasant & on agreed timescales, most excellant however the service provided by thier courier was far from it. The courier, DPD, arrived at our packing agent, IEP, at approx 8.30am, he did not sign in, he parked near the gate & threw the package, contents unknown ie it could have been fragile, over the fence & drove away, the package was found sometime later, he had clearly forged the signature on the POD to show it had been signed for when it clearly hadn't. Our packing agent has made a direct complaint to DPD as this has happened before when DPD have delivered on behalf of others, it is completwely unacceptable & if goods are ordered in the future from The Ratchett Shop it will be specified that deliveries by DPD will not be acceptable.”

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Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,054 reviews