The Ratchet Shop Reviews

4.8 Rating 3,054 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,054 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic piece of kit drivers love them”

Helpful Report

Posted 5 years ago

Hello there Glad to hear it! Thank you so much for the review! If you have any suggestions to improve our service please do let us know! Kind regards The Ratchet Shop

Posted 5 years ago

“Prompt service. Easy to use website. Very competitive pricing.”

Helpful Report

Posted 5 years ago

Hello there Thank you so much for your review, we appreciate your feedback. Glad to hear that you were happy with your service at the Ratchet Shop. If you have any suggestions to help us get that extra star we would love to hear it! Kind regards The Ratchet Shop

Posted 5 years ago

“good stuff, right price,prompt delivery , what more do you want.”

Helpful Report

Posted 5 years ago

Hi Andrew Thank you so much for your important feedback. We are so grateful! Glad to hear you had a good experience with the Ratchet Shop. If you have any suggestions on how we can make our service a five star experience please do let us know! Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Good, efficient service”

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Posted 5 years ago

Hi Paul Thank you so much for taking the time to leave this review. Your feedback allows us to keep our standard of service as high as it is! Hope to do business with you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“As always, easy ordering. For the first time they were out of stock of several sizes I needed so I had to wait a couple of extra days for the re-stock but they were all delivered on the day promised”

Helpful Report

Posted 5 years ago

Hi Paul So sorry about the delay in the stock you required! We are working very hard in ensuring these kinds of issues do not happen in future. Your feedback on the matter and, of course, your patience is greatly appreciated. Hope to hear from you again (we will be stocked up and waiting!). Kind regards The Ratchet Shop

Posted 5 years ago

“Supply of items were swift and well packed. Quite a few of the range was out of stock, which cost a star, but we were able to get the endless ratchets we wanted in pretty good time.”

Helpful Report

Posted 5 years ago

Hello Rennie Thank you so much for taking the time to leave this feedback. We are sorry about all of the out of stock items! We had a shipment coming in to replace a good portion of it but we did have a very busy summer so we are hoping to have everything back in stock very soon! If there is anything in particular you are still after, please let us know and we can give you a more accurate timeline of when it will be back in stock. Have a lovely day! The Ratchet Shop

Posted 5 years ago

“Very happy with speedy service and quality of items would recommend.”

Helpful Report

Posted 5 years ago

Hello Maurice Thank you so much for taking the time to leave a review, we love hearing from happy customers. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Excellent service however if id known dpd were the courier i would went elsewhere as i still don't have my goods despite requesting a new delivery address on 4 occasions”

Helpful Report

Posted 5 years ago

Hello there So sorry to hear about this. I have had a look into it and I see a request was made to deliver to neighbour after a couple of missed attempts. DPD has confirmed that they will make another attempt to your neighbour tomorrow. If you have a specific neighbour, perhaps let them know and give us a ring and I can add this to your delivery details. Please do let us know if your parcel is not with you tomorrow. Kind regards The Ratchet Shop

Posted 5 years ago

“Good Kit good quick delivery easy aftercare. Easy to talk technical s with.”

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Posted 5 years ago

Hello Derek Thank you so much for your feedback! So glad to hear our staff were in the know and helped you find the perfect products for your requirements. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Goods as expected”

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Posted 5 years ago

Hello there Thank you so much for taking the time to leave a review, see you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Arrived a day later than anticipated but good quality”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for the feedback, we will certainly take this up with our courier service. Sorry to hear your parcel was late but glad to hear the products are to your liking. Kind regards The Ratchet Shop

Posted 5 years ago

“Good quick service”

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Posted 5 years ago

“Always good service and quality products”

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Posted 5 years ago

Hello David Thank you so much for taking the time to leave us a review. We really appreciate it! Hope to hear from you soon! Have a lovely day! The Ratchet Shop

Posted 5 years ago

“The product is excellent and I cant fault it, just a little disappointed in the delivery time on this occasion and we weren't kept informed of the delay”

Helpful Report

Posted 5 years ago

Hi Agostino Thanks so much for your feedback. My apologies that your pre-order came through a little later than expected. We are doing our best to ensure more accurate shipment dates next time around! Have a lovely day! The Ratchet Shop

Posted 5 years ago

“Easy ordering and quick delivery, however I have emailed twice regarding exchanging some items from my order and have not received a response as of yet.”

Helpful Report

Posted 5 years ago

Hello there I am so sorry to hear this! Can you please forward your mail to gina@theratchetshop.com and I will personally take care of this for you immediately. Regards The Ratchet Shop

Posted 5 years ago

“The Ratchets I ordered and received were exactly what I wanted. They arrived as planned with no issues.”

Helpful Report

Posted 5 years ago

Hi Paul Thank you so much for taking the time to leave us such a kind review. We hope to be doing business with you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Wrong product delivered, (these things happen). A phone call to the shop produced a sincere apology and the correct product delivered to me the next day. Great service - Many thanks...”

Helpful Report

Posted 5 years ago

Hi Stewart Sorry again about the inconvenience of it all! Glad that all was sorted out and you received the correct product. Thanks for taking the time to share your experience. Hope to hear from you again soon! Kind regards The Ratchet Shop Team

Posted 5 years ago

“Good quality, fairly priced.”

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Posted 5 years ago

Hi there Thanks so much for your review! We appreciate your feedback! Kind regards The Ratchet Shop Team

Posted 5 years ago

“prompt service”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for letting us know about your experience! We hope to do business with you again soon! Kind regards The Ratchet Shop Team

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Hi Stephen Thanks so much for taking the time to let us know that you had a good experience with the Ratchet Shop. We so appreciate customers rating out service. If you have any pointers for improvement please do let us know! Kind regards The ratchet shop team

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,054 reviews