The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Ratchets I ordered and received were exactly what I wanted. They arrived as planned with no issues.”

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Posted 7 years ago

Hi Paul Thank you so much for taking the time to leave us such a kind review. We hope to be doing business with you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Wrong product delivered, (these things happen). A phone call to the shop produced a sincere apology and the correct product delivered to me the next day. Great service - Many thanks...”

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Posted 7 years ago

Hi Stewart Sorry again about the inconvenience of it all! Glad that all was sorted out and you received the correct product. Thanks for taking the time to share your experience. Hope to hear from you again soon! Kind regards The Ratchet Shop Team

Posted 7 years ago

“Good quality, fairly priced.”

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Posted 8 years ago

Hi there Thanks so much for your review! We appreciate your feedback! Kind regards The Ratchet Shop Team

Posted 7 years ago

“prompt service”

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Posted 8 years ago

Hello there! Thank you so much for letting us know about your experience! We hope to do business with you again soon! Kind regards The Ratchet Shop Team

Posted 8 years ago

“Great service”

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Posted 8 years ago

Hi Stephen Thanks so much for taking the time to let us know that you had a good experience with the Ratchet Shop. We so appreciate customers rating out service. If you have any pointers for improvement please do let us know! Kind regards The ratchet shop team

Posted 8 years ago

“Very easy to find what we needed to order, and quick delivery with regular updates of when delivery would be made.”

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Posted 8 years ago

Hello there! Thank you so much for taking the time to review our service. So pleased to hear your experience was positive. If you have any pointers for us on any improvements we would love to hear them! Kind regards The Ratchet Shop

Posted 8 years ago

“Ratchet straps good quality but.... annoyingly the ends of all 8 straps I ordered were badly finished (cut and heat sealed) and actually too fat to fit through the slot in the ratchet. I had to recut and seal them all to use them. Shame as otherwise good quality straps”

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Posted 8 years ago

Good morning Thank you so much for leaving us a review, we really appreciate your feedback. Sorry to hear that you had a problem with your strap ends. I have addressed this with our workshop to avoid repeats of this in the future. Hope to do business with you again soon! Kind regards The Ratchet Shop Team

Posted 8 years ago

“The Shackles that I ordered arrived on time and as per described. However after asking for lifting certificates to accompany them I never received a reply. (Update)...I received a prompt reply from Gina after writing this review. she said she would get the certificates to me today (yesterday) at the latest. They never arrived. she advised I could contact her for anything else, but left no contact details. The email is a 'non-reply' type. (Updated).. certs now arrived, very happy.”

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Posted 8 years ago

Hello there So sorry to hear about this. We certainly did not mean to ignore your request. I have picked up your order and your details and we will get these to you today at the latest. Apologies for any inconvenience caused. If you require anything further please don't hesitate to let me know. Kind Regards Gina at The Ratchet Shop

Posted 8 years ago

“Good prompt delivery on time and easy ordering.”

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Posted 8 years ago

Hello! Thank you for your positive review, we appreciate your business very much! Hope to work with you again soon. Kind regards The Ratchet Shop Team

Posted 8 years ago

“fast delivery - even on a bank holiday”

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Posted 8 years ago

Many thanks for your kind review and we hope you had a great Easter break

Posted 8 years ago

“Very quick to process and deliver.”

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Posted 8 years ago

Many thanks for taking the time to give us such a positive review. Have a good Easter

Posted 8 years ago

“quick efficient service”

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Posted 8 years ago

Many thanks indeed for your kind review

Posted 8 years ago

“The product arrived on time and meets our requirements along with all the information required to assist the staff in what the product can lift.”

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Posted 8 years ago

Many thanks for your review. we're delighted to have been of assistance

Posted 8 years ago

“AFTER A SHORT PHONE CALL THE PARTS CAME JUST AS I WANTED THEM”

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Posted 8 years ago

Good Morning William, thank you for your kind review, we are glad that you are happy with our products and services. If we can be of any help to you in the future, please do not hesitate to give us a call. Best Regards, The Ratchetshop

Posted 8 years ago

“Good stuff at a low cost”

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Posted 8 years ago

Good Morning Robert, thank you for taking the time to write The Ratchetshop a review, we appreciate your order and hope to do business with you again soon. Best Regards, Theratchetshop

Posted 8 years ago

“Items arrived promptly, as described. Very Pleased with the service”

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Posted 8 years ago

Good morning, we appreciate you taking the time to write a review for us, may we wish you a great 2018 and we look forward to doing business with you again soon. Best Regards, Theratchetshop

Posted 8 years ago

“Very good service competive prices”

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Posted 8 years ago

Good morning, thank you for your feedback, we wish you a very Merry Christmas and a Prosperous New Year. Best Regards, The Ratchetshop

Posted 8 years ago

“Ratchet shop service great delivery service by DPD tried twice to deliver between 6-7 pm to a business had to call ratchet shop to sort which they did thanks”

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Posted 8 years ago

Morning Graham, Thank you for your review, we are sorry DPD had a problem with 'business' hours, but we are glad that it has all been sorted now, we appreciate your custom. Have a great Christmas and New Year. Best Regards, The Ratchetshop

Posted 8 years ago

“Product availability was good and service was efficient.The only negative was on delivery.As the order was placed late Friday and did not start the process until Monday.The product then took until the following Saturday to arrive. The product and quality of were excellent.Price of the items purchased was good.”

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Posted 8 years ago

Good morning Don, we are sorry that delivery was outside of expectations, we will endeavour to make sure this doesn't happen again, thank you for your review, we value all of our customers and we like to keep them happy, if we can be of service to you again in the future please get in touch. Regards, The Ratchetshop

Posted 8 years ago

“Delivered the goods as specified and on time. Good communication about stock levels”

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Posted 8 years ago

Thank you for your kind review, please do not hesitate to contact us if you find yourself in need of our products again, we are always happy to help.

Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews