The Ratchet Shop Reviews

4.8 Rating 3,103 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, great prices with fast delivery”

Helpful Report

Posted 5 years ago

Hi there Craig, Its great to hear you had a good experience with The Ratchet Shop. Is there anything we could improve on to help get this review to a higher rating? If so please do let us know, also a big thanks from all of us here for using Our services. Kind Regards, The Ratchet Shop

Posted 5 years ago

“We tried to use the website last night, it would not proceed to payment....after waiting 25 minutes and closing down the page and starting again...still nothing. Tried on laptop, iPad and phone. Called this morning to explain, desperate for straps as collecting son’s first car and advised as now the delivery is expected in less time (as we couldn’t order yesterday) but advised the delivery cost will now be £18 but would have been £8.50 yesterday. No goodwill gesture offered, shame have ordered from before but never again.”

Helpful Report

Posted 5 years ago

Dear Mr Lyon As I kindly explained to you, you attempted to order yesterday evening at 7:44pm. Our daily cut off is at 14:45 each day which is displayed on a static banner on our page. I also explained that we had some issues with the website last night but even if the order was successful, your order still would have been received by yourself tomorrow (Friday) as we have a daily cut off time. The delivery for the order was still £8.50, you requested to have the delivery before 12pm which is £15.00. We were under no obligation to upgrade your delivery as a "goodwill gesture" as we do not process orders in the evening. All of our staff leave the office at 5pm. We are not a 24 hour operation and do not claim to be. I did try to assist you in placing the order this morning but you were rude and aggressive throughout the entire dealings despite The Ratchet Shop not being at any fault other than having a website issue which we are working through with tech support this morning. Had you handled the matter in a calmer and more polite manner we may have been more open to assisting you with your predicament. We pride ourselves in customer service as many positive reviews will show, however we do not take lightly to rude customers. Best wishes The Ratchet Shop

Posted 5 years ago

“We paid for next day delivery, then received and email about an hour later saying items have been dipatched. Next day we called to chase and to our disapointment they were coming the next day.”

Helpful Report

Posted 5 years ago

“Got the gear I ordered in a timely fashion. However, one item was an issue and sent a message to the support line which has been ignored. Not acceptable, I guess its the usual, we got your money don't care now.”

Helpful Report

Posted 5 years ago

Hi David We are sorry to hear that you had an issue with your item. I believe my colleague Michael has contacted you about your unit and arranged a collection and swap for a new unit. We try to get back to our customers as soon as we can about issues regarding their units. Email is always best if you have any queries as our chat line is sometimes delayed. You can email me about any further queries, my name is Gina: gina@theratchetshop.com. Hope you have more luck with the new unit, we will have the old one tested and feedback sent to the manufacturer. if you need any assistance, let me know. We are happy to help. Best wishes The Ratchet Shop

Posted 5 years ago

“I order for some items, taking more than a week to get it delivered even when i was told it will only take 3-5 working days. No communication to advise on the progress of my order thereby missing out on what i needed it for. I will not be buying from ratchetshop again.”

Helpful Report

Posted 5 years ago

Good morning We are very sorry about the delay of your order. As such, we have now removed our 3-5 day economy service from our website as our delivery partner, Hermes, has proven to be unreliable and we want the best from our customers. Service like this is not in line with Ratchet Shop policies. Our standard next day service is great and we hope that you will give it a try one day in the future so that we may have a chance to prove ourselves! Kind regards Gina

Posted 5 years ago

“Would not recommend this shop”

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Posted 5 years ago

“Goods ordered on the 3rd June on a 3-5 day delivery. Courier did not receive the goods from the supplier until the 10th with delivery promised on the 12th. 7 working days if they actually arrive. Chased the goods on the 7th and was told someone would get back to me - still waiting.”

Helpful Report

Posted 5 years ago

Hello, This is concerning to hear, but sadly the delivery aspect is out of our hands- especially so with the non-tracked economy service as it limits our abilities even further. Generally all items are dispatched same day through our main delivery service provider which is then forwarded on to Hermes for the economy delivery. It would be at the point of forwarding that the 'received by courier' notification was sent. We are very to sorry that you are disappointed with the delivery service as we work hard to ensure that our products and services are of great quality. Kind regards, The Ratchetshop.

Posted 5 years ago

“The teeth on the ratchets are too short and rounded at edges,, when tightening the ratchet keeps slipping/releasing and caused me to hurt my back!!”

Helpful Report

Posted 5 years ago

Hello Ross We are sorry to hear about your experience with our ergo ratchets. The fault that you report is most unusual for these products and we would like to look into this with you to see if your ratchets need replacing and some info on their use. My colleague Sam has sent you an email requesting some information. Once we receive a response from you we can assist you in resolving this as best we can. Kind regards The Ratchet Shop

Posted 5 years ago

“Never received the goods”

Helpful Report

Posted 6 years ago

Good day Mr Carrick We are so sorry to hear this. It would appear that your parcel had gone missing at the courier. We will put a search on it but in the meanwhile I am going to re-send your parcel today and it will be with you tomorrow. Apologies for the inconvenience caused. We were unfortunately not aware that you had not received your order. Sorry we couldn't help sooner. Kind regards The Ratchet Shop

Posted 6 years ago

“SIX DAYS LATE! Ordered in time for same day despatch, paid for next day delivery, finally received six days late with no explanation, no apology & still charged for the "next day" delivery. Also no response to my emails.”

Helpful Report

Posted 6 years ago

Hello there We are so sorry to hear about this. We unfortunately had not received your emails so we were unaware about the delay. We had an earlier cut-off time on this day due to the festive season. I apologise if this was not reflected on the website. We apologise for any inconvenience caused by this. Please let me know if you have any further questions. Kind regards The Ratchet Shop

Posted 6 years ago

“Iv not received them yet !!! Waiting for them desperately need them for Xmas present. Well still not had my order ☹️☹️☹️☹️”

Helpful Report

Posted 6 years ago

Hello Mrs Broomhall So sorry to hear that! We have unfortunately been experiencing slight delays on our economy delivery due to the Christmas rush period. I can confirm that your item left our warehouse as planned on the day I am sure that you will have your product by Christmas. I have added it to my watch list and will watch it closely and update you. Apologies for the inconvenience caused! Kind regards The Ratchet Shop

Posted 6 years ago

“I would like to review the rachet strap that I bought and paid for two weeks ago, only it never arrived! The link to the distributor, DPD, suggests that they have not yet received it from the Rachet Shop's distributor, Hermes, who are possibly the most unreliable carrier in the UK.”

Helpful Report

Posted 6 years ago

Hello Susan We are so sorry to hear that your product was delayed. We have been relentlessly chasing up with Hermes this week as we are now aware that they have quite a backlog this festive season. We have certainly taken your feedback to heart and we are actively looking at ways to improve our economy delivery for the new year. We apologise for any inconvenience caused. While I know this delivery is quite late, the courier has confirmed it should be with you today. We will keep a close eye on it. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 6 years ago

“Although the computer said I had 6 minutes left to get next day delivery the goods never appeared. When they tried to deliver a day late even with 20 members of staff on site because the office was closed the goods were not left. In the end we had to purchase goods from another supplier to allow work to continue. We will not use this company again, and still waiting on refund and have been told that could take some time, I DON'T THINK SO..”

Helpful Report

Posted 6 years ago

Hello there Sorry to hear that you had a bad experience with us. As we mentioned to you, our cut off is at 2:45pm each day (this is displayed by static banner on our website). Your order was placed at 17h30. Our staff leave the office at 17h00 so there was unfortunately no way of dispatching this order on next day but we did dispatch it the very next day which is our standard procedure. With regards to delivery, I do apologise that DPD missed you on two occasions, it is always best to give them a call based on the calling card left or let us know as soon as your order is late. While we cannot always be with the driver to ensure the orders get out as intended, we can add delivery notes to assist them in approaching the correct entrances etc. We did report the matter to DPD in any case to prompt them to call you but you requested your parcel be returned to us instead. This can take 24-48 hours as it is still processed in the hub like regular delivery. This return reached our offices late yesterday afternoon. Your refund is currently being processed. We would never purposely delay for any reason. We will send you a credit note just as soon as the refund has been processed. Should you have any more queries on this matter you are welcome to contact me directly by telephone or email, my name is Gina: gina@theratchetshop.com, Kind regards Gina The Ratchet Shop

Posted 6 years ago

“Emailed customer service to report one of the ratchet mechanism did not work but received no reply and no replacement”

Helpful Report

Posted 6 years ago

Hello Doug So sorry to hear this! I will follow up on this and send you an email to get all of the information from you so we can replace your ratchet mechanism ASAP. Kind regards The Ratchet Shop

Posted 6 years ago

Hi Doug! Confirming that your replacement handle is on its way to you! Sorry about the inconvenience. Kind regards Gina The Ratchet Shop

Posted 6 years ago

“When I get the goods I will send a comment”

Helpful Report

Posted 6 years ago

Hello Alan I believe you have now received your product. We apologise again for the delay and inconvenience caused! Kind regards The Ratchet Shop

Posted 6 years ago

“I have not received the product or notification it has been dispatched. I have tried to call but there is no answer at 4pm on a Friday?”

Helpful Report

Posted 6 years ago

Hello David We sincerely apologise for the delay in your order delivery. We have escalated this issue with our account manager who is closely monitoring the delivery progress. We are hoping to have the order in your hands very soon! We will keep you updated. Kind regards The Ratchet Shop Team

Posted 6 years ago

“I never received my straps”

Helpful Report

Posted 6 years ago

Hello Aaron So sorry to hear that you have not received your straps. We have pulled up your order and we are investigating what went wrong. We will be in touch with you ASAP to update you on your delivery. Apologies for the inconvenience.

Posted 6 years ago

“Sirs, I have not received my product and am aaairing your notice of Despatch. Please investigate. Order number is 100021445, my name is Trace Norton and email address is norts24@yahoo.co.uk Thank you”

Helpful Report

Posted 6 years ago

Dear Trace So sorry to hear about the delay in your delivery. I have pulled up your order details and I am actively investigating what is causing the delay. I will contact you with details as soon as I have received word back from the courier. Sincere apologies for the inconvenience caused by the delay. Regards Gina

Posted 6 years ago

“Our order still has not arrived?”

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Posted 7 years ago

“unfortunately I can't give a review on the chain purchased as it will not fit the Abloy 362 padlock that I was hoping to chain my boat down with !! the Abloy shackle is too big to go through the chain link. Cheers”

Helpful Report

Posted 7 years ago

Thank you for your feedback, i am sorry the chain wasn't able to do the job required, kind regards, The Ratchetshop.

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,103 reviews