The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems with the carriage on the website so couldn't order online, but on telephoning I had all the help / support I needed and the order was dealt with efficiently and pleasantly. Delivery, as always, was very speedy.”

Helpful Report

Posted 10 years ago

“Overall very happy with service provided. Items are despatched quickly and should arrive within 24 hours (delay in mine as delivery agent did not follow instructions and took the item away again!) When it arrived the following day the parcel looked like it had been through a mincer and part of the order was damaged - no fault of Ratchet shop and clearly damaged in transit. Very impressed with Ratchet Shop who immediately despatched replacement items which arrived less than a day after being aware of the problem. That is customer service that is hard to beat. Product themselves are of very good quality and for the price very good value. Certainly recommend this company.”

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Posted 10 years ago

“Very efficient, excllent value, would use again and recommend to others. Thank you.”

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Posted 10 years ago

“Very happy with the product but not had it tested to any great degree yet. Very swift delivery so more than happy with the ratchet shop for my first purchase.”

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Posted 10 years ago

“Quality equipment, I can buy with confidence and know I won't have a problem later.”

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Posted 10 years ago

“Everything I needed was in stock and dispatched very quickly, and with me very quickly also in the Outer Hebrides. Will use again in the future without hesitation.”

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Posted 10 years ago

“Great company, execellent service, provided me with the right lifting chains for the job, and speedy delivery.\nThank you.”

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Posted 10 years ago

“Great product for a great price and fast delivery!!!”

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Posted 10 years ago

“Very helpful staff and speedy delivery. Excellent service, will definitely be using this company again.”

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Posted 10 years ago

“super quick delivery of particlularly well priced quality product. Excellent! :-j”

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Posted 10 years ago

“excellence service”

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Posted 10 years ago

“have no recomendations as the web-site done what i wanted it to do no problem will use again \n\n”

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Posted 10 years ago

“You had a stand at the Lincolnshire Show. I bought something there and payed cash. I was impressed with the display and products. In my working life (I am now retired) I was responsible for lifting equipment.\n\nMy recent purchase was a gift to an old friend.\n\nAlthough your stand at the Lincolnshire Show impressed, there was no literature to take away. I spent half a day on the internet trying to find you as I could not remember the company name.”

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Posted 10 years ago

“I was totally satisfied with your speedy service, also with the product.”

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Posted 10 years ago

“Telephone Sales support was great despite sales having a very busy day and an order at 1329 hrs was honoured with next day delivery. Well done. Would recommend to othersand have done already.”

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Posted 10 years ago

“great products and excellent service allways a pleasure to do business with”

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Posted 10 years ago

“very efficient!”

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Posted 10 years ago

“Always notified when despatched. Very quick delivery which is important for businesses. Packaged well.”

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Posted 10 years ago

“Good price and really quick delivery”

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Posted 10 years ago

“The products are great & customer services very help full and polite 10 out of 10!”

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Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews