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The Ratchet Shop Reviews

4.8 Rating 3,098 Reviews
97 %
of reviewers recommend The Ratchet Shop
4.8
Based on 3,098 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Ratchet Shop Reviews

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

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Phone:

01638731608

Email:

ann@theratchetshop.com

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The Telephone number 01638 731 608 does not appear to be monitored - no one picks up - Speed of response via on line order request was good
Helpful Report
Posted 5 months ago
Hi Colin, thanks for getting in touch, sorry to hear that we haven't picked up your attempts at calling, please take a look at your private replies as I've listed my email there for you; If you need any help with either an order you've placed or any questions on products please do get in touch or if you can let me know when you would like us to give you a call please do, this way I can make sure that your enquiry isn't missed. Kind Regards, The Ratchet Shop
Posted 5 months ago
I have one complaint to make and that the ratchet shop is too popular as they are always selling out so fast. The product they supply and the service they provide are second to none and they're getting better every year.
Helpful Report
Posted 5 months ago
Hi Ed, thanks for taking the time to leave this complaint, we actually really appreciate it! We often see you placing orders and thank you for your repeating custom. We're aware that at the moment as soon as stock hits the shelves it all seems to be gone so we completely understand your frustration. We're in the process of implementing systems to make sure there's a constant flow however if you ever need an update on any parts that seem to be out don't hesitate to give us a call. Your kind words are very much appreciated and if we can do anything else to help please get in touch. Kind Regards, The Ratchet Shop
Posted 5 months ago
Excellent service - good products, good price and quick delivery
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Posted 6 months ago
Ordered came quickly, and product was good.
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Posted 6 months ago
Hi Paul good to hear from you, We're glad your items have been received well and we hope the job that these were required for has gone smoothly. We really appreciate your review and if we can do anything to help in the future please don't hesitate to get in touch again. Kind Regards, The Ratchet Shop
Posted 6 months ago
Good product and exelent service, thank youđź‘Ť
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Posted 6 months ago
The products i bought were an amazing bargain, they are great quality and came packaged properly and in a great time frame as well. Cannot fault you guys, i will be coming to you in the future definitely for any more purchases. Thanks
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Posted 7 months ago
Hi Andrew, That's great to hear! we appreciate your opinion on the quality and cost of our goods as we like to hold ourselves to a high standard and your recognition of this very much well received. We would love to hear from you again so if the need comes up for anything Lifting or Lashing related please don't hesitate to give us a call. Kind Regards, The Ratchet Shop
Posted 6 months ago
Quality product, at reasonable prices.
Helpful Report
Posted 7 months ago
Next working day delivery ended up being end of 2nd working day. Tried to cancel the order when it didn’t show up on the day we required to use the chains. Emailed customer service and tried to call. No reply to my email and no one answered the call, hone just rang out. Being late on a busy construction site is the same as not showing up.
Helpful Report
Posted 7 months ago
Very quick delivery, very impressed. Brought two but one of them will not release the strap and is currently stuck.
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Posted 7 months ago
I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..
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Posted 7 months ago
I bought some buckle straps, they were not expensive but more expensive than from Amazon. I thought the rachet shop looked very profesional and assumed their products would be beter quality than others being offered on the web. They arrived promtly but I was imedialtly very dissapointed, the nylon webbing is a soft material and is ribbed parrallel to the buckle, which make feeding the strap into the buckle very fiddly as it rolls and puckers up as you try feeding it into the buckle. Very frustrating. Unfortunately was going on holiday and did not have time to retun them or buy others so had to use them. Would'nt buy from here again.
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Posted 7 months ago
First Class Customer Service
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Posted 7 months ago
Just the kind of ratchet I needed. Couldn't find this in any trade stores I visited. Thanks
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Posted 8 months ago
Very impressed. Delivered exactly when I requested, well packed. The man who dealt with me on the 'phone couldn't have been more helpful - a good ambassador for the company. A good range of products, making it precise for ordering what you need. 100% satisfied, thanks a lot.
Helpful Report
Posted 8 months ago
Excellent range of products, exceptional delivery times.
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Posted 8 months ago
Excellent service thanks
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Posted 8 months ago
I still have not received them yet Will review them when I receive them Received this morning just what I wanted and on day expected
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Posted 8 months ago
Straps arrived next packaged well and look very good quality (not used yet) but more importantly over the phone they gave me really good advice and also phoned me back, its not something we would nomally buy we needed to susspend some moulds in roof ... and tyhey gave me confidence and explained the best way of doing it ... Custom Service ***** dont often get that these days Hense happy to leave a review (which I basically neve do ;-)
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Posted 8 months ago
Quick delivery, items are as described . Very good service well done The Ratchet Shop!!
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Posted 8 months ago
Website would not allow me to place the order messaged you no response so went elsewhere
Helpful Report
Posted 8 months ago
Hi Martin sorry to hear that you were experiencing an issue with the website, apologies if we missed you on our live chat, we always try to answer any incoming messages however during busy periods please don't hesitate to give us a call. This is usually the best way to help you through any issues or we can of course push orders through this way. We're very sorry that you haven't had the best experience however in the future if you're in need again please give Us a call and we will do all that we can to aid your order. Kind Regards, The Ratchet Shop
Posted 8 months ago
The Ratchet Shop is rated 4.8 based on 3,098 reviews