The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order from the ratchet shop in the allocated time ,i would use the shop again quick and simle ,thank you ..”

Helpful Report

Posted 4 months ago

“I bought some buckle straps, they were not expensive but more expensive than from Amazon. I thought the rachet shop looked very profesional and assumed their products would be beter quality than others being offered on the web. They arrived promtly but I was imedialtly very dissapointed, the nylon webbing is a soft material and is ribbed parrallel to the buckle, which make feeding the strap into the buckle very fiddly as it rolls and puckers up as you try feeding it into the buckle. Very frustrating. Unfortunately was going on holiday and did not have time to retun them or buy others so had to use them. Would'nt buy from here again.”

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Posted 5 months ago

“First Class Customer Service”

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Posted 5 months ago

“Just the kind of ratchet I needed. Couldn't find this in any trade stores I visited. Thanks”

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Posted 5 months ago

“Very impressed. Delivered exactly when I requested, well packed. The man who dealt with me on the 'phone couldn't have been more helpful - a good ambassador for the company. A good range of products, making it precise for ordering what you need. 100% satisfied, thanks a lot.”

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Posted 5 months ago

“Excellent range of products, exceptional delivery times.”

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Posted 5 months ago

“Excellent service thanks”

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Posted 5 months ago

“I still have not received them yet Will review them when I receive them Received this morning just what I wanted and on day expected”

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Posted 5 months ago

“Straps arrived next packaged well and look very good quality (not used yet) but more importantly over the phone they gave me really good advice and also phoned me back, its not something we would nomally buy we needed to susspend some moulds in roof ... and tyhey gave me confidence and explained the best way of doing it ... Custom Service ***** dont often get that these days Hense happy to leave a review (which I basically neve do ;-)”

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Posted 5 months ago

“Quick delivery, items are as described . Very good service well done The Ratchet Shop!!”

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Posted 5 months ago

“Website would not allow me to place the order messaged you no response so went elsewhere”

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Posted 5 months ago

Hi Martin sorry to hear that you were experiencing an issue with the website, apologies if we missed you on our live chat, we always try to answer any incoming messages however during busy periods please don't hesitate to give us a call. This is usually the best way to help you through any issues or we can of course push orders through this way. We're very sorry that you haven't had the best experience however in the future if you're in need again please give Us a call and we will do all that we can to aid your order. Kind Regards, The Ratchet Shop

Posted 5 months ago

“Product was very good. However I paid for next day delivery and did not get it for 3 days. Sent an email to ratchet shop asking for delivery cost refund but have heard nothing. Very disappointed.”

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Posted 6 months ago

“No where near the next day delivery that they promised . D.COPELAND. ENFIELD. LONDON”

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Posted 6 months ago

“Items arrive on time. Sturdy straps and fastener.”

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Posted 6 months ago

“Very good product, very good service and quick delivery. Thank you.”

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Posted 6 months ago

“A superb service and very good quality products”

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Posted 6 months ago

“Good communication excellent product quick delivery. Would recommend to anyone. Thanks”

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Posted 6 months ago

“AS USUAL WHENEVER ORDERING NO PROBLEMS AND STAFF ALWAYS TAKE THE TIME TO ANSWER ANY QUESTIONS - WOULD NOT LOOK ANYWHERE ELSE.”

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Posted 6 months ago

“Great service, great products, super to deal with”

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Posted 7 months ago

“Good , very quick delivery”

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Posted 7 months ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews