The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good products, good prices, quick delivery”

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Posted 2 months ago

“Item still not delivered, not able to track”

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Posted 2 months ago

“very quick service, really easy... would recommend and use again.”

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Posted 3 months ago

“Its a litttle strange being asked for 2 reviews on orders that we still haven't recived.”

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Posted 3 months ago

“Great service. Delivered next day. Will shop again. Many thanks.”

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Posted 3 months ago

“Really good ratchets at great piece and fast delivery”

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Posted 3 months ago

“The straps and shackles appear to be exactly what I ordered and they arrived on time.”

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Posted 3 months ago

“Placed an order 9th July. Received shipping confirmation 10th July stating 2 working day delivery. Emailed customer service 16th July to say I had still not received order. No response from customer service. Still waiting on my order. Not the first time I have used the ratchet shop but will possibly be the last.”

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Posted 3 months ago

“very good quality reasonable price quick delivery verdict satisfied”

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Posted 3 months ago

“Very good product”

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Posted 3 months ago

“Simple ordering system fast delivery cannot fault it”

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Posted 4 months ago

“Very happy with the product, price and delivery. Delivery issue chased by the Ratchet shop to mutual satisfaction”

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Posted 4 months ago

“They do the job perfectly 😁😁”

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Posted 4 months ago

“Great fast service. Will shop again”

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Posted 4 months ago

“Exactly what I ordered and arrived at the break of dawn the next Morning, what more can you ask. I was kept informed throughout. Great service”

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Posted 5 months ago

“First class service”

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Posted 5 months ago

“Excellent service and quality product”

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Posted 6 months ago

“Good quality straps.”

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Posted 7 months ago

“Following an on-line search I found the straps and short chain I wanted at The Ratchet Shop and, good news, they were in stock. Ordered at 9:00 Tuesday and paid for overnight delivery expecting them on the Wednesday (they were needed for a specific job on the following day). They didn't arrive and with chasing was told that the chain was in stock but not available for shipping because it had to made up (which effectively delayed the other items being shipped) - depends on your definition of 'in stock'. Amazon, for example, would automatically ship items that were in stock rather than delay the entire shipment. Finally arrived Friday - in reality too late for the specific job (and not reflecting the premium paid for overnight delivery). Disappointed because I didn't read some of the reviews where others seem to have had the same issue, and dissapointing becaue the products, when they arrived, weren't bad.”

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Posted 7 months ago

Hi There, thanks for getting back to us, we understand that not having these goods with you the next day didn't help as you had an urgent requirement. With all chain products that are being used for lifting or lashing we have to take our time to ensure these are assembled and certified correctly, although these parts are listed as "In Stock" we do have a note across all lifting / lashing chain pages explaining if your need for either product is urgent to please give us a call as we will always try to accommodate to your timeframe; of course, during busy time periods we can't meet 100% of these requests if we do receive a call prior to ordering. We did of course upgrade this to an AM service to make sure this was with you as quickly as possible, it's unfortunate to hear that this was still too late for the job at hand and we hope this didn't cause too much inconvenience overall. Going forward we understand your hesitation if you were to be looking to purchase any other parts we stock however if you do feel like purchasing from us again please do give us a call and we will make sure your next order will be a better experience. We will take on the things you've said on this review and we also appreciate your acknowledgement of the quality of our goods. Kind Regards, The Ratchet Shop

Posted 6 months ago

“Exce;;ent product, reasonably priced and quick delivery”

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Posted 7 months ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews