The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Effective products, efficient service...'nuff said..!!”

Helpful Report

Posted 11 years ago

“Plus:\n-Fast delivery\n-Notification update quickly\n-Receiver name provide when arrive\n-Good condition of parcel\n\nMinus:\n-A bit expensive delivery charge for my order value”

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Posted 11 years ago

“The service provided by the ratchet Shop itself was prompt, pleasant & on agreed timescales, most excellant however the service provided by thier courier was far from it. The courier, DPD, arrived at our packing agent, IEP, at approx 8.30am, he did not sign in, he parked near the gate & threw the package, contents unknown ie it could have been fragile, over the fence & drove away, the package was found sometime later, he had clearly forged the signature on the POD to show it had been signed for when it clearly hadn't. Our packing agent has made a direct complaint to DPD as this has happened before when DPD have delivered on behalf of others, it is completwely unacceptable & if goods are ordered in the future from The Ratchett Shop it will be specified that deliveries by DPD will not be acceptable.”

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Posted 11 years ago

“very quick delivery and great products will use again without doubt”

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Posted 11 years ago

“I am not too sure about the range of pulleys offered,\nit is not enough, coming from marine yards myself I had snatch block pulleys with hook, same design as the yellow ones offered on web, everything else is absolutely fine. Also use of multiple pulleys can ease a hard day work quickly and have fun too. A diagram could be offered on line! Ratchet shop could improve a little bit there.\nAlso there is a new type of self winding ratchet for medium loads and Ratchet Tie-down products from USA proved immensely useful to hang heavy gear on the sealing, currently is not imported here.\n”

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Posted 11 years ago

“Excellent service,easy to order on the website.\nDelivery very quick.”

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Posted 11 years ago

“All does the job.”

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Posted 11 years ago

“Problems with carrier were dealt with well and order received in good time, but I had to call to ask whether it had been dispatched...would have been good to be called or emailed to inform me that it had gone already.\nMinor niggle though as products of good quality and staff were attentive, friendly and helpful.”

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Posted 11 years ago

“Service was exemplary. Could not have been faster and more efficient. Well packaged.\nStraps were exactly what was described.”

Helpful Report

Posted 11 years ago

“delivery company said ratchet shop submitted the wrong delivery number to me therefor- link to delivery company did not work\nThis caused problems trying to trace my delivery time for my order item.\n\ngoods prices seem reasonable-- delivery cost is high”

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Posted 11 years ago

“None”

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Posted 11 years ago

“Excellent service”

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Posted 11 years ago

“Excellent next day service and easy to use website.”

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Posted 11 years ago

“TOTALLY SATISFIED WITH PURCHASE”

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Posted 11 years ago

“Great website, quick delivery”

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Posted 11 years ago

“Really fast and efficient service”

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Posted 11 years ago

“Fast efficient service”

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Posted 11 years ago

“ordering was quick and easy and my order was tracked very well, updated at each stage of the delivery”

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Posted 11 years ago

“Perfect service”

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Posted 11 years ago

“Good service all round - pleased to et personal attention when a problem occurred”

Helpful Report

Posted 11 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews