The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the product was good value for money and the service that you provided was excellent . I have marked you down as poor because the courier service was absolute rubbish”

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Posted 8 years ago

Hi Stephen, after working with many couriers we find DPD gives the best and most accurate service. They ship millions of orders daily and the fail percentage is very low, it's very unfortunate that sometimes not everything goes the way it should do. Many thanks for ordering from us and we apologise that in this instance this issue occurred. Best Wishes Ann

Posted 8 years ago

“Very impressed with the service”

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Posted 8 years ago

Hi Hannah, thank you for taking the time to leave a great review!!

Posted 8 years ago

“Quick fast and satisfied! great service! Josh Walters Engineer Exchange”

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Posted 8 years ago

Hi Josh, thank you for taking the time and effort to leave a great review!!

Posted 8 years ago

“Using an older internet server caused problems ordering and telephone calls were not returned but once I got through to the correct person making the order and receipt of same was very efficient.”

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Posted 8 years ago

Hi Michael, thank you for leaving your review. I'm sorry that your calls weren't returned. But I am very pleased that once you got through to the correct person the service you received was very efficient

Posted 8 years ago

“Great price, easy to order, very prompt delivery 5/5 for performance...”

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Posted 8 years ago

Hi Matt, thank you for taking the time and effort to leave such a fantastic review!!

Posted 8 years ago

“Excellent”

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Posted 8 years ago

Hi John, thank you for leaving such a great review

Posted 8 years ago

“great product and sent promptly, very happy with the reponse and delivery. Thanks”

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Posted 8 years ago

Hi Gregory, thank you for taking the time and effort to leave such a great review!!

Posted 8 years ago

“Very fast service, easy to navigate website and qualty merchandise *****”

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Posted 8 years ago

Hi Andrew, thank you so much for taking the time and effort to leave such a fantastic review!!

Posted 8 years ago

“I have bought pull down ratchets twice from the ratchet shop on ebay and been very happy with my purchase and very quick delivery good work guys”

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Posted 8 years ago

Hi Craig, we really appreciate you making the time and effort to leave such a great review!! Thank you so much!!

Posted 8 years ago

“I didn't recived the item.”

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Posted 8 years ago

“Great products. Super fast delivery.”

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Posted 8 years ago

Hi Jason, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“good stuff just the equipment to carry out the job. good company , good people , good stuff. this is well worth the phone call.”

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Posted 8 years ago

Hi Stephen, thank you so much for taking the time and effort to leave such a great review!! It's really appreciated

Posted 8 years ago

“Very quick dispatch would use again”

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Posted 8 years ago

Hi George, thank you for leaving such a great review!!

Posted 8 years ago

“The website was very easy to navigate and finding the product I needed was a dawdle (despite my own lack of knowledge of what exactly I was looking for). The ratchet ties and slings were dispatched and received timeously. Excellent service.”

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Posted 8 years ago

Hi Colin, thank you so much for going to the trouble to leave such a great review!!

Posted 8 years ago

“EXCELLENT SERVICE WILL BUY ALL OUR STRAPS FROM YOU IN THE FUTURE”

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Posted 8 years ago

Hi Steve, thank you so much for taking the time to leave such a great review!!

Posted 8 years ago

“The Service I got from start to complication was very good thank you for a very good service”

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Posted 8 years ago

Hi Craig, thank you so much for taking the time to leave such a great review!!

Posted 8 years ago

“Very happy with the quality of my ratchets....happy strapping!”

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Posted 8 years ago

Hi Justin, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Excellent service and prompt delivery”

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Posted 8 years ago

Hi Ben, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“The only problem I had was delivery. DPD were assigned the delivery. They arranged to deliver between 1630-1730hrs on day 1. I re-arranged delivery as the office was due to close at 1630hrs. Delivery was arranged for the next day at a similar time. I therefore had to remain late in the office to meet the delivery, rather than defer again. This is a reflection on DPD not The Ratchet Shop. I would have expected delivery 2 to have been early on the next day, not a last delivery again.”

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Posted 8 years ago

Hi Michael, after working with many couriers we find DPD gives the best & most accurate service. Many thanks for ordering from us & we apologise that in this instance you had this issue! Best Wishes Rosie

Posted 8 years ago

“Poor service paid for next day delivery got it at 13:00 on the third day Good quality ratchet when I got it but a day too late for the job”

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Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews