The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time we have traded with The Ratchet Shop and would recommend them unreservedly. As there are a plethora of very badly made ratchet straps out there, i used the 'chat' feature on the website to ask straight questions and got straight answers from two of the girls in the office. Though we only needed two 1" straps for a roof rack, that didn't seem to affect the length of time dedicated to our questions [as it was we eventually ordered two standard straps and two of the new Auto Retractable Straps]. i placed the order personally by telephone (as is our policy when trading with new companies) which wasn't a problem but would now happily purchase using the online facility [call me old fashioned but i like to know that i'm dealing with a human and not a robot]. The order was dealt with the same day and we received the Straps the following afternoon. Now the product review: 25mm x 4.5m Mini Ratchet straps with Hooks (800kg). These are good quality, robust metal work with well stitched strapping. The Y hooks are welded heavy duty 5mm bar that wont distort or bend as with the cheep versions - the straps would snap before these would give. There is very little, and wholly acceptable, play in the gearing. i personally haven't seen better quality in this size of strap and are perfect for use with a roof rack or small trailer. [net weight: 14oz] The Auto Retractable Ratchet Tie 25mm x 3.05m (600kg). Not having come across these before i was sceptical, putting them down as a gimmick. However one of the lady's on 'chat' sent me a link to a video online that impressed me enough to take a chance on buying two (they are considerably more expensive - though half the price of Halfords for the same product] Weighing in at a whopping 1lb 10oz net, they aren't a gimmick but very well made Ties with a similar metal work spec to the standard straps above but with welded, plastic coated, 8mm 'S' hooks. Again you'd be hard pushed to distort these. The straps are more liken to seat belt webbing than the standard version and therefore a tad more flexible. The body is also bulkier than the standard Ratchets having almost twice the physical height [ H 69mm x W 59mm L 150mm ]. My main concern with anything like this design would be the pressure placed on the internal retracting mechanism, however this isn't a problem as the 'retracting' mechanism is only used to rewind the webbing onto the spool - all the force of the load is put through the ratchet gear as with any standard Ratchet Strap. So why buy over and above a standard strap? well you wouldn't necessarily as both have their place, but the one thing that the Auto strap does do, is to totally eliminate any loose or dangling webbing - its all held on the spool, hence the larger size. Very clever and very handy when there's a gale blowing! [ever had a strap across your face in a force ten?] The retracting spring is permanently housed and works well. Compared to standard ratchet straps they are a doddle to use - if you can lift a toilet seat then you can work these no problem. The only possible negative that i can see is the plastic cap that houses the retracting spring. Not a problem for us, but if they were being used in a rough tough environment and being thrown around endlessly then the caps probably wouldn't last. A Metal housing would be preferable in this type of environment [ possibly something worth passing onto the manufacturer]. That being said, i wouldn't hesitate in buying more as and when we needed them. In conclusion i am very pleased with my purchases from The Ratchet Shop; the straps we bought are very good value for money and top quality products [in fact the rubbish we bought in a rush for a specific job on Amazon were more expensive and no-where near as good quality - now binned]. The staff at Ratchet Shop are first rate: pleasant and very helpful, and delivery is fast. Usual various delivery options are available [only having four straps the standard p+p was slightly cheaper than advertised. And as Ratchet Shop don't set UK postage rates i'll desist on commenting further!] A video section on site would be useful for passing customers - it worked for me! But all in all i'll reiterate and endorse the company unreservedly. Gareth, Tegfan Renovations, UK [This is a genuine unaffiliated review from a satisfied customer of The RatchetShop]”

Helpful Report

Posted 8 years ago

Hi Gareth, thank you so much for making the time and effort to leave such a detailed and great review!! And thank you for your feedback about a video section on the website, we are currently in the process of designing our new website, and this will have videos for the products in with the product details. Once again many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“I have ordered all my straps from the ratchet shop. As always a very good quality product has been delivered on time.10 straps in all. I only have to buy every couple of years usually because the straps get lost, pinched or the ratchets get run over!!! Excellent price. Don't think you can buy cheaper for the quality.”

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Posted 8 years ago

Hi Richard, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“The straps I ordered were exactly what I wanted, and they were dispatched and received before the due date, so no problems and easy to deal with.”

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Posted 8 years ago

Hi Christopher, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“I asked for stuarts name to be taken off your system and this still has not been done. He died in our workshop last October and it is still very upsetting for us all.”

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Posted 8 years ago

“Not the most intuitive of web sites. However, the products are good used to strap down caravan awning - excellent.”

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Posted 8 years ago

Hi Steve, thank you for taking the time to leave such a positive review about your straps. Regarding the web site, we are currently working on a new one which should be active soon

Posted 8 years ago

“excellent”

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Posted 8 years ago

Hi Donna, thank you for leaving a great review!!

Posted 8 years ago

“Knew the tools I wanted, saw their advert on Amazon, the price was good so ordered the tools. The parcel arrived two days later - on time and well packed. Although not had chance to try them yet, they look to be of good quality and, as such, would probably look at their website directly next time when wanting to find other tools.”

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Posted 8 years ago

Hi Howard, thank you so much for taking the time & effort to leave such a great review!!

Posted 8 years ago

“Great Ptoducts , Great Service with competitive pricing , keep it up guys EW Engineering johnwebb”

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Posted 8 years ago

Hi John, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Could not believe the excellent quality of the cam buckle straps for the cost!!”

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Posted 8 years ago

Hi Denise, thank you so much for taking the time to leave such a great review!!

Posted 8 years ago

“Great products fantastic quality excellent service very fast shipping”

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Posted 8 years ago

Hi Samei, thank you so much for going to the trouble to leave such a great review!!

Posted 8 years ago

“Excellent product and service.”

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Posted 8 years ago

Hi John, thank you for making the time to leave a great review!!

Posted 8 years ago

“Very efficient and prompt service. Very competitively priced”

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Posted 8 years ago

Hi, thank you so much for taking the time to leave such a great review!!

Posted 8 years ago

“First class service with exactly what I ordered.”

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Posted 8 years ago

Hi Paul, thank you for going to the trouble to leave a great review!!

Posted 8 years ago

“Excellent products, excellent prices fast delivery. will definitely use again.”

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Posted 8 years ago

Hi Matt, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Quick delivery and great items, VAT invoice issued via email on purchase which makes it a lot easier!”

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Posted 8 years ago

Hi Richard, thank you so much for going to the trouble to leave such a great review!!

Posted 8 years ago

“excellent service, very fast delivery”

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Posted 8 years ago

Hi, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Excellent product and customer service. Even when, as a first-timer I mucked up the threading, Ann could not do enough to help.”

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Posted 8 years ago

Hi Gary, thank you so much for taking the time and effort to leave such a great review!!

Posted 8 years ago

“found products easly”

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Posted 8 years ago

Hi Anthony, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Excellent service and delivery. Will definitely use again.”

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Posted 8 years ago

Hi Steve, thank you so much for going to the trouble to leave such a great review!!

Posted 8 years ago

“Good value, quick delivery. What more can I say?”

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Posted 8 years ago

Hi Jim. thank you for taking the time to leave such a great review!!

Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews