The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a happy experience at all. The web site was difficult to use and long winded, when I did eventually get to the check out I paid the additional charge for next day delivery as I needed the binders and chains for a job the next evening. The next day a box arrived as expected but when the box was opened the chains were missing. I tried to ring Ratchetshop 3 times over a hour long period before the phone was eventually answered. When I spoke to them they were all mater of fact about it and said it may have been sent in 2 boxes and they would check with the courier, they rang back after about 30 minuets to say that the chains were in a different box and the curriers couldn't deliver it for some reason, I explained the problem that they had caused me and all I got was a begrudging half hearted apology. I don't expect you will print this review but my point is couriers will always make mistakes that's life but the way you dealt with it was sadly lacking.”

Helpful Report

Posted 8 years ago

Hi Robert Thank you for your review. We are sorry that you were not happy with our service, I have reviewed this with Michael who took your order and listened to the call you had with him and I am afraid it didn't unfold as you said it did at all and I am happy to provide a copy of the call to refresh your memory. I am sure you are stressed about the situation but Michael told you from the first call that your order was coming to you in two parcels, he spoke to you very politely and professionally and informed you that he would have to check with DPD where your second parcel was. We like to remain professional but I have to say you were extremely difficult for Michael to talk to on the phone and your anger was projected onto Michael throughout the entire call which he dealt with to the best of his ability. DPD unfortunately separated your parcels and only delivered part of your order and the second was delayed for the following day, they sort many thousands of orders per night so it is not a 100% guaranteed next day service and we explain that in our terms which you agreed to on placing your order. Our terms state delivery next day but we do allow ourselves in accordance with DPD terms up to 5 days before we offer a refund or return. In addition to this chains are not returnable or refundable. Michael however in this instance within 30 minutes of speaking to you had arranged a refund of the entire order even though it was only day 1 of the 5 we offer. He also collected the parcel that was delivered to you in line with our terms and conditions at no cost to you and had the second parcel returned to us, again at no cost to you. I cannot see how he could have been any more helpful or polite in this unfortunate situation. Also with your comment that we wont post this, I would like to point out that we don't filter out negative reviews, everything is posted that our customers provide as we do not have anything to hide and we like to keep these reviews fair and balanced. We offer a great service which we are proud of and our customer service team is both polite and helpful at all times including this one. We cannot always keep everyone happy and we try our very best to offer a fair and professional service. I am sorry you feel your experience was bad but we tried our very best to make this a smooth transaction for you and unfortunately DPD let us down by not delivering the chains that you ordered. Please let me know if you require and further feedback I am happy to discuss this further. With warm wishes Natasha Totman

Posted 8 years ago

“Good straps at a very good price and i will be getting more”

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Posted 8 years ago

Hi Stewart, thank you for taking the time and effort to leave such a great review!!

Posted 8 years ago

“Very fest delivery good value very happy with purchase”

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Posted 8 years ago

Hi Tim, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Speedy delivery of items which matched the on-line description. I was particularity impressed with the rubber pads /sleeves designed to stop chafing of the strap/tarpaulin. They were much more sturdy and provided better protection than I had anticipated.”

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Posted 8 years ago

Hi David, thank you so much for taking the time to write such a great review, and for your positive review of the rubber wear sleeves

Posted 8 years ago

“Very fast delivery. All good thanks. Will use again.”

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Posted 8 years ago

Hi David, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Great, very prompt service - next day delivery, also very good selection of product lines.”

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Posted 8 years ago

Hi Philip, thank you so much for taking the time and effort to leave such a great review

Posted 8 years ago

“very helpful company. Speedy delivery and excellent customer service.”

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Posted 8 years ago

Hi Ian, thank you for making the time to leave such a great review!!

Posted 8 years ago

“Well recommended - Exceptional value for money”

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Posted 8 years ago

Hi Rob, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Always use the ratchet shop - quality products at competitive prices - fast delivery”

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Posted 8 years ago

Hi Giles, thank you so much for taking the time and effort to leave such a great review!!

Posted 8 years ago

“The sales lady was ignorant and the item was not what she said it was (width or the strap)”

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Posted 8 years ago

“Happy with the products received. Would be able to order more with you if you offered a wider range of endless straps”

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Posted 8 years ago

Hi Liz, thank you so much for taking the time to leave such a great review. We welcome all feedback on how we can improve our service, so thank you for your comment. Kind Regards

Posted 8 years ago

“Very good service”

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Posted 8 years ago

Hi Rodger, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Totally satisfied with the service”

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Posted 8 years ago

Hi George, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Excellent service, good price very fast delivery can not fault them at all”

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Posted 8 years ago

Hi Rob, thank you so much for taking the time and effort to leave such a fantastic review!!

Posted 8 years ago

“Great quality products at good prices. Thermal gloves are fantastic.”

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Posted 8 years ago

Hi Robert, thank you for taking the time and effort to leave such a great review!!

Posted 8 years ago

“Very helpful young lady ordered am delivered next day fantastic service.”

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Posted 8 years ago

Hi Kim, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“as described”

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Posted 8 years ago

Hi Ian, thank you for leaving your great review!!

Posted 8 years ago

“Quick delivery and good quality straps at a good price”

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Posted 8 years ago

Hi Christopher, thank you for taking the time to leave such a great review!!

Posted 8 years ago

“Great range, and very efficient service.”

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Posted 8 years ago

Hello, many thanks for taking the time to leave such a great review!!

Posted 8 years ago

“Awesome service and products, buy with complete confidence .”

The Ratchet Shop 5 star review on 17th May 2016

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Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews