The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products. Good prices, good communication and prompt delivery. What more do you need?”

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Posted 9 years ago

Hello Kirk, thank you so much for taking the time and effort to leave such a great review!!

Posted 9 years ago

“Great products, great price, delivered in good time, couldn't ask for more”

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Posted 9 years ago

Hello Robert, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“all as promised will buy from seller again in future”

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Posted 9 years ago

Hello Chris, many thanks for taking the time to write such a great review!!

Posted 9 years ago

“Excellent service & delivery as promised”

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Posted 9 years ago

Hello, thank you for taking the time to leave such a great review!!

Posted 9 years ago

“Good price and product, arrived quickly.”

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Posted 9 years ago

Hi Edward, thank you for taking the time to write such a great review!!

Posted 9 years ago

“Website very easy to use and ordereing was simple also. The delivery was much quicker than expected and would recommend the Ratchet Shop for its service and price.”

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Posted 9 years ago

Hello, thank you so much for taking the time to write such a great review!! We're pleased to hear you found our new website easy to use!!

Posted 9 years ago

“Good products with a good range to choose from. Could do with a few more dimensional diagrams. Fast delivery.”

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Posted 9 years ago

Hi Nick, thank you for taking the time to write such a great review. We appreciate all feedback from our customers, so thank you for your comment about diagrams, we will take this into consideration on improvements that can be made

Posted 9 years ago

“Couldn't ask for any better web site easy to navigate, placed order, goods turned up when expected. Thanks”

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Posted 9 years ago

Hello Nick, thank you so much for taking the time to write such a great review!! We're pleased to hear that you found our new website easy to navigate around!!

Posted 9 years ago

“Dear Ratchetshop I am very pleased with the product and price but not so pleased with the delivery. I needed to get some ratchets very quickly for a wedding marquee. I went on to your website where it gave me an option for Saturday (next day) delivery at a cost of £36 which I paid for. The ratchets did arrive on Saturday but it was 8 days later. If next day delivery wasnt an option it should have been made clear on the website. Regards Peter Southerden”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for your review, On our website there is a countdown timer on every single page you shop on which tells you which delivery day your order is being placed for. All over the site we advertise that nexy day cut off is 2.45pm in addition to the countdown on every shopping page. When you placed your order at 4.50pm on the Friday afternoon the countdown would say you were placing the order now for earliest Tuesday delivery. On the Monday as soon as we received your emails saying you did not receive your Saturday delivery I called to speak to you and instead I spoke with your wife Isabelle where I offered a refund on the delivery to just a standard next day and offered to have it delivered the following day which was the Tuesday but she asked for me to leave the delivery for the Saturday that you had paid for which we did and that is why it was delivered a week later. I asked your wife to let you know this and if it wasnt ok to call back and I was happy to amend this for you and in addition I left you a voicemail on the mobile number you provided. We tried our very best to make the delivery part of the order as smooth and as helpful as possible so I am sorry you felt this went differently. If you are ever unsure about your order delivery day and have not received a dispatch email to confirm the delivery is going ahead please call our office and we will help you straight away. Please let me know if you would like any further feedback I am happy to talk about this further with you. With warm wishes Natasha

Posted 9 years ago

“Could not ask for better service”

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Posted 9 years ago

Hello, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“Fantastic little invention,cuts the time in half.”

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Posted 9 years ago

Hello Lawrence, thank you so much for your review on the Easy Winder, we're very pleased to hear that it has been helpful for you!!

Posted 9 years ago

“Fast and efficient as before”

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Posted 9 years ago

Hello Andy, thank you for taking the time to write such a great review!!

Posted 9 years ago

“Items are good quality and received quickly.”

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Posted 9 years ago

Hello Bill, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“What an amazing tool, used to roll straps by hand making it a long job. Now it's done in seconds saving me time and money. Well done Ratchet shop with your Ratchet strap winder.”

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Posted 9 years ago

Hello Philip, thank you so much for taking the time to write your great review about the Easy Winder!! It's great to hear that it is helping to save you time and money!!

Posted 9 years ago

“Ordered two Endless Ratchets to secure my boat to trailer. Arrived quickly and seem like really good quality for the price. Overall I am very impressed with The Ratchet Shop and would recommend them without fail.”

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Posted 9 years ago

Hello Dean, thank you so much for taking the time to write such a fantastic review, and you recommendation!!

Posted 9 years ago

“I had a problem with the courier delivering my Straps The ladies at Ratchet Strap dealt with and resloved the problem promptly. Good service very impressed Dpmotorcyclemovers”

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Posted 9 years ago

Hi David, I'm sorry that you had an issue with the courier, but I am pleased that we could help and resolve your problem quickly for you!! Thank you for leaving a positive review on the service you received!!

Posted 9 years ago

“Fast, efficient and professional service. Delivered extremely quickly and products are of a high quality. The 5000kg 6 metre length Ratchet Tie Down Straps are exactly as we required. Will definitely buy from these guys again.”

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Posted 9 years ago

Hi Eddy, thank you so much for taking the time and effort to write such a fantastic review!! I'm pleased to hear that you've found the 5000kg x 6m ratchet straps are exactly what you needed

Posted 9 years ago

“Great price and product, with fast delivery. No hassle. THANKS”

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Posted 9 years ago

Hi Mark, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“Good quality and value for money. Felt that the carriage was high, but overall very good service and product.”

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Posted 9 years ago

Hi Tim, thank you for taking the time to leave such a great review. For delivery, we use the courier company DPD so that we can track our customers goods and all goods are signed for. This enables us to give our customers the best service we can. The Ratchet Shop have worked with lots of courier companies and found DPD the most accurate and reliable. I'm pleased to hear that overall you are very pleased with the service and products you received. Kind Regards, Rosie

Posted 9 years ago

“Excellent service, will recommend to anyone who needs any of the large range of products they supply.”

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Posted 9 years ago

Hello, thank you so much for taking the time to write such a great review, as well as the recommendation!!

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews