The Ratchet Shop Reviews

4.8 Rating 3,110 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent straps delivered promptly. Good value.”

Helpful Report

Posted 4 years ago

Hello David, Thanks for your kind words! It's very fulfilling to hear this from yourself as we are always striving to make sure Our quality goods are delivered as efficiently as possible. If we can be of service in the future please get in touch we are always happy to help! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Theres no excuse for poorly lashed loads when you can buy good quality, sensibly priced straps to suit all applications............impressed as always and safely transporting a range of various loads...with thanks.”

Helpful Report

Posted 4 years ago

Hello John, Well thanks a bunch! Hearing this sort of thing from a valued customer is very much appreciated, We are very pleased to have been able to supply you and We hope your lashing job/project goes well. If we are able to give any advice or supply you again in the future please get in touch as we would love to hear from you again John! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quality ratchets, great price, quick next day delivery.”

Helpful Report

Posted 4 years ago

Hello, These three aspects of our business are something We pride ourselves on and we are always trying to improve so to hear this is very much appreciated. We are pleased to have been able to supply you; If we can supply you in the future please get in touch we would love to hear from you. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Friendly, efficient service”

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Posted 4 years ago

Hello Richard, Thanks for getting in touch and leaving such a positive review. We are really appreciative of your kind comments and your custom. If we are able to supply you in the future please get in touch as we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Ordered at 3pm and straps arrive next day at 9am standard free delivery.”

Helpful Report

Posted 4 years ago

Hi There, now we are ever so pleased to hear how much you appreciate our delivery service; It's great that these straps have found you well and we hope to hear from you again in the future. If there is any more we can do to help please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good product, great value and excellent service as always . Thank you”

Helpful Report

Posted 4 years ago

Hello There, well that's brilliant to hear! we are ever so pleased that you have had such a great experience purchasing from us and we really appreciate your kind words. If there is anything you need in the future please get in touch we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great service and the ratchets as described and delivered on time. Great value for money :)”

Helpful Report

Posted 4 years ago

Hello Kevin, that's great! We really appreciate your kinds words and we are also very pleased that you are satisfied with our products and delivery. If we can help in the future please get in touch. Kind Regards, The Ratchet shop

Posted 4 years ago

“Good quality, reasonably priced, prompt delivery.”

Helpful Report

Posted 4 years ago

Hello, Thanks a bunch for getting in touch! your kind words are really appreciated and we are pleased you have had such a pleasant experience. If We can be of service in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Prompt service. Excellent product.”

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Posted 4 years ago

Hi Philip, firstly thanks for getting in touch it's great to hear back from you! We are very appreciative of your custom and your comments. If We are able to help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very good firm to deal with 👍”

Helpful Report

Posted 4 years ago

Hi Shaun, thanks a bunch for your kind words. It's great to hear how pleased you are with our experience working together. If we are able to help in any way please get in touch we would love to hear from you. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent!”

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Posted 4 years ago

Hi Roger, thanks for the comment it's great to hear that you have had an Excellent experience purchasing from us! If we are able to assist you in the future please let us know, we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quick service. Product as described. Great value for money.”

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Posted 4 years ago

Hi Aaron, thanks for leaving your brilliant review! We are so pleased to hear how pleasant your experience has been buying from us and that you share the same opinion on our products as we do. If we are able to help in any way please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good service and fast second time I have used the ratchet shop.”

Helpful Report

Posted 4 years ago

Hello There Ted, thanks a bunch for leaving your great review! It's brilliant to hear how pleasant your experience has been and also that you are a returning customer. We would love to hear from you in the future so if we can help in any way please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service from point of order to a superb next day delivery service Highly recommended and would recommend.”

Helpful Report

Posted 4 years ago

Hello Scott, firstly thanks for leaving such a great review we really appreciate your recommendation! We are pleased that your items have found you well and its a privilege to have been able to supply you, If we are able to help in any way in the future, please do get in touch that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Wanted 2 short round slings and found these on your website at a very good price. Easy ordering, quick delivery. Used once and friend noticed webbing and stitching not so good on one of the slings - hence only 3 stars.(See photos). Had I been needing to use slings to full capacity (1000kg) to lift, I would have been very worried and especially as it has been certified!”

Helpful Report

Posted 4 years ago

Hello There, Firstly thanks for getting in touch we appreciate your feedback especially when it's regarding your concerns. From these pictures this looks like a potential manufacturing fault which we would like to apologise for. If you are worried about the condition of any of our products it's always best to get in touch beforehand as we are more than happy to get a replacement order out to you. Once more apologies for the condition of these slings and If you feel like a replacement is required please get in touch and we will move forward from there. Kind Regards, The Ratchet Shop

Posted 4 years ago

“I work in forestry, taking logs to the mill and reloading with sawn timber customer loads. I have been suffering from neck and upper arm pain for a while, which I have put down to tightening the ratchets with a wooden lever. I bought 10 pulldown ratchets and straps to try an easier way of tightening the straps. I have to say they are a revelation. Not only are they easier to use than the "normal" ratchets, but I can get better tension without having to use a lever. The action of pulling down is much less effort. The Ratchet Shop took the order online on a Sunday evening, an easy and painless experience. delivery only took 3 days, from the UK to Ireland. The only downside was the tracking reference didn't seem to work. Maybe it was me? DPD sent a message (and an email) to say my package was being delivered Wednesday morning. Overall I am delighted with the ratchets and The Ratchet Shop can't be faulted. Highly recommended.”

Helpful Report

Posted 4 years ago

Hello There Mark, It's really good to hear from you! It's great to hear how much Our Pull Down/Ergonomic Ratchet Straps have helped you in tightening your timber down without causing you any further injury. We are always trying to make your experience ordering from us as seamless as possible so it's also very rewarding to hear how satisfied you are with Our delivery service (Despite the small inconsistency of the tracking reference). If we can help supply you in the future with our pull-down ratchets or anything else for that matter please get in touch we are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good products at competitive prices with clear explanations to tell me what I needed for the job I had to do and videos to show me how to use the equipment. Delivery the next working day via DPD didn't work out because they were overloaded as a result of Covid 19. I raised this with Ratchet Shop as I needed the kit quickly and they put together a replacement order that I collected.”

Helpful Report

Posted 4 years ago

Hello There, Thanks a bunch for getting in touch! We are pleased to hear that the replacement order has found you well and we also appreciate your understanding in these trying times. It's great that your time using our products has been so clear and efficient as we are also striving to make this so. If We are able to supply you again in the future please don't hesitate to get in touch as we are always happy to help! Kind Regards, The Ratchet Shop

Posted 4 years ago

“First time I have used this company but it will not be the last. The quality of the products and the efficiency of the service were excellent.”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for your kind words! it's a real pleasure to hear how great you have found your buying experience. We are always striving to make your buying experience as seamless as possible so if we can help in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great fast service. Items arrived the next day.”

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Posted 4 years ago

Hello Amanda, We are really pleased to hear how happy you are with our service and products. If we can help supply you in the future please get in touch we are here to help! Kind Regards, The Ratchet Shop

Posted 4 years ago

“I have just received my order of six 5,000kg straps. Ordering was straightforward and simple combined with speedy delivery. I couldn't have asked for more.”

Helpful Report

Posted 4 years ago

Hello Simon, That's great to hear! It's a real pleasure to have been able to supply you with these straps and we really appreciate your kind words, We would love to hear from you again in the future so if there is any way we can help please get in touch. Kind Regards, The Ratchet shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,110 reviews