The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from The Ratchet Shop for the second time & I'm very pleased to say that my order was delivered very quickly, in just a few days. Very good service - Thank You.”

Helpful Report

Posted 4 years ago

Hello There Marvin, Well that's really good to hear! We really appreciate your returning custom and the fact you took the time to write such a positive review. We would love to hear from you again in the future so if there is any way we can help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent product and good service.”

Helpful Report

Posted 4 years ago

Hello There, Thanks for getting in touch. We are very pleased to hear that you are pleased with both our service and products. If there is anything we can do to help please get in touch, that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Having difficulties ordering online, The Ratchet Shop was pleased to take my order over the telephone and the staff member was very patient when dealing with an order that was to be delivered via a courier from the UK to Ireland. Excellent member of staff. Excellent service. Excellent delivery. 100% Thank you! Recommended!”

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Posted 4 years ago

Hello There John, Thanks so much for leaving your review it's really great to hear back from you! We really appreciate your kind words it's very gratifying to hear your appreciation for our members of staff. If there is any way we can help in the future please don't hesitate to get in touch that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

Hello David, Thanks for leaving such a positive review! we are pleased to hear that you are happy with our service. If we are able to supply you in the future please get in touch we are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“1st class service. Very happy with the product. Thank you 👍”

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Posted 4 years ago

Hi There Michael, Thanks for leaving your great review. We are really pleased to hear how pleasant your experience buying from us has been. We would love to hear from you in the future so if there is anything we can help with please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy to navigate website; very helpful Customer Services staff when needed; prompt delivery”

Helpful Report

Posted 4 years ago

Hello There, Thanks for getting in touch! We are very pleased to hear how your buying experience was so pleasant. It's also great to hear that you are happy with both our service and delivery. If we can help in any way in the future please do get in contact. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Brilliant prompt service as always”

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Posted 4 years ago

Hello Tracey, thanks for leaving your review. We are really happy to hear from you and that you have had such a pleasant buying experience. If we are able to help you in the future please get in touch we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“perfectly prompt and just what we needed”

Helpful Report

Posted 4 years ago

Hi There, thanks for leaving your highly positive review. We really appreciate your custom and we are pleased that the items you ordered have been what you needed. If we can help again in the future please don't hesitate to get in touch. Kind regards, The Ratchet Shop

Posted 4 years ago

“Easy purchase and great product with quick delivery - well packed.”

Helpful Report

Posted 4 years ago

Hello There, thanks for getting in touch and leaving your review. It's good to hear that you are pleased with your experience purchasing from us, if there is any more we can do please get in contact, we are here to help! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quality product as described, good value and delivered quickly in time frame promised.”

Helpful Report

Posted 4 years ago

Hi There, It's fantastic to hear how you have had such a great experience purchasing from us. Even in these trying times, we are making sure our customers are getting the best service we can provide so to hear this from yourself is very gratifying. If we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Order was dealt with dealt efficiently and the items (lifting chains) arrived swiftly by courier (DPD) very securely packaged. Thank you Ratchet Shop.”

Helpful Report

Posted 4 years ago

Hi Michael, We really appreciate hearing from you, It's great to hear how seamless your experience purchasing from us has been (especially as we are always trying to make your experience as seamless as possible) if there is any more we can do to help out please let us know, that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good price High quality product Delivered straight away Always use them”

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Posted 4 years ago

Hi There Duncan, Thanks for leaving such a positive review. It's very gratifying to hear your reasoning for coming back to us, we really appreciate your custom and if there is anything we can do in the future to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good quality items delivered quickly”

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Posted 4 years ago

Hello Peter, we are very pleased to hear that you are happy with our quality product and the delivery schedule. If we are able to help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Reasonable prices, good discounts for multiple purchases, quick delivery”

Helpful Report

Posted 4 years ago

Hi There, that's great to hear! We are very appreciative of your kind words and it's very rewarding to hear that you like our wide range of products with their individual discounts! If we are able to help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“As a regular purchaser of such straps which we use in a number of applications I have always found the ratchets to be both well made and of good quality.”

Helpful Report

Posted 4 years ago

Hello Nicholas, Thanks for leaving your incredibly positive review. We are really appreciative of your custom and its great to hear we share the same opinion on our Ratchet Straps! If we can be of any assistance in the future please get in touch as we are always happy to help. Kind Regards, The Rachet Shop

Posted 4 years ago

“Easy to use website,, easy ordering process, I was kept informed about the delivery which arrived on time. What more can I ask for? Thank you.”

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Posted 4 years ago

Hi Alan, it's very gratifying to hear this from a valued customer such as yourself. We are always trying our hardest to make your experience as seamless as possible so thank you. If we can be of any help in the future please get in touch, that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“quality item quick dispatch”

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Posted 4 years ago

Hello Paul, We are very happy to hear that you are pleased with our service. We hope that whatever you need our products for that the job goes well and that we hear from you again in the future. Kind Regards, The Ratchet Shop

Posted 4 years ago

“GREAT service placed an order over the weekend , and it arrived on tuesday morning with no hassle at all . WILL USE AGAIN .”

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Posted 4 years ago

Hello Rob, Firstly thanks for leaving such a positive review! It's very good to hear how great you have found your buying experience with us and that you are happy with the delivery time. We are pleased to hear you will be buying from us again and until then all the best! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great item, reasonably priced and fast delivery. Would buy again!”

Helpful Report

Posted 4 years ago

Hello, thanks a bunch for leaving such a positive review! We are pleased with your opinion on our products and would love to hear from you again in the future, so if we can help in any way please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“excellent product, quick delivery”

Helpful Report

Posted 4 years ago

Hello There, we are really pleased to hear how pleasant your experience has been purchasing from us. It's great to hear that you have had an efficient delivery service as we are always striving to make your experience as seamless as we can. If we can supply you in the future please don't hesitate to get in touch, we are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews