The Ratchet Shop Reviews

4.8 Rating 3,136 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted 2 short round slings and found these on your website at a very good price. Easy ordering, quick delivery. Used once and friend noticed webbing and stitching not so good on one of the slings - hence only 3 stars.(See photos). Had I been needing to use slings to full capacity (1000kg) to lift, I would have been very worried and especially as it has been certified!”

Helpful Report

Posted 5 years ago

Hello There, Firstly thanks for getting in touch we appreciate your feedback especially when it's regarding your concerns. From these pictures this looks like a potential manufacturing fault which we would like to apologise for. If you are worried about the condition of any of our products it's always best to get in touch beforehand as we are more than happy to get a replacement order out to you. Once more apologies for the condition of these slings and If you feel like a replacement is required please get in touch and we will move forward from there. Kind Regards, The Ratchet Shop

Posted 5 years ago

“I work in forestry, taking logs to the mill and reloading with sawn timber customer loads. I have been suffering from neck and upper arm pain for a while, which I have put down to tightening the ratchets with a wooden lever. I bought 10 pulldown ratchets and straps to try an easier way of tightening the straps. I have to say they are a revelation. Not only are they easier to use than the "normal" ratchets, but I can get better tension without having to use a lever. The action of pulling down is much less effort. The Ratchet Shop took the order online on a Sunday evening, an easy and painless experience. delivery only took 3 days, from the UK to Ireland. The only downside was the tracking reference didn't seem to work. Maybe it was me? DPD sent a message (and an email) to say my package was being delivered Wednesday morning. Overall I am delighted with the ratchets and The Ratchet Shop can't be faulted. Highly recommended.”

Helpful Report

Posted 5 years ago

Hello There Mark, It's really good to hear from you! It's great to hear how much Our Pull Down/Ergonomic Ratchet Straps have helped you in tightening your timber down without causing you any further injury. We are always trying to make your experience ordering from us as seamless as possible so it's also very rewarding to hear how satisfied you are with Our delivery service (Despite the small inconsistency of the tracking reference). If we can help supply you in the future with our pull-down ratchets or anything else for that matter please get in touch we are here to help. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Good products at competitive prices with clear explanations to tell me what I needed for the job I had to do and videos to show me how to use the equipment. Delivery the next working day via DPD didn't work out because they were overloaded as a result of Covid 19. I raised this with Ratchet Shop as I needed the kit quickly and they put together a replacement order that I collected.”

Helpful Report

Posted 5 years ago

Hello There, Thanks a bunch for getting in touch! We are pleased to hear that the replacement order has found you well and we also appreciate your understanding in these trying times. It's great that your time using our products has been so clear and efficient as we are also striving to make this so. If We are able to supply you again in the future please don't hesitate to get in touch as we are always happy to help! Kind Regards, The Ratchet Shop

Posted 5 years ago

“First time I have used this company but it will not be the last. The quality of the products and the efficiency of the service were excellent.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your kind words! it's a real pleasure to hear how great you have found your buying experience. We are always striving to make your buying experience as seamless as possible so if we can help in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Great fast service. Items arrived the next day.”

Helpful Report

Posted 5 years ago

Hello Amanda, We are really pleased to hear how happy you are with our service and products. If we can help supply you in the future please get in touch we are here to help! Kind Regards, The Ratchet Shop

Posted 5 years ago

“I have just received my order of six 5,000kg straps. Ordering was straightforward and simple combined with speedy delivery. I couldn't have asked for more.”

Helpful Report

Posted 5 years ago

Hello Simon, That's great to hear! It's a real pleasure to have been able to supply you with these straps and we really appreciate your kind words, We would love to hear from you again in the future so if there is any way we can help please get in touch. Kind Regards, The Ratchet shop

Posted 5 years ago

“Great advice from customer service team, quick delivery and fantastic products that have solved my secure motorcycle tie down issues, they give me confidence and peace of mind”

Helpful Report

Posted 5 years ago

Hello There Simon, firstly I would just like to say how appreciative we are of your great comments! It's very good to hear that your job has gone well and that you are satisfied with our service both over the phone and In our delivery. We would love to hear from you in the future so if we can help in any way please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Very god ratchet straps well made and affordable. Prompt despatch and delivery”

Helpful Report

Posted 5 years ago

Hello There Roger, thanks for getting in touch! It's great to hear how pleasant your experience purchasing with us has been and we really appreciate the kind words. If we are able to help supply you in the future then please don't hesitate to get in touch.

Posted 5 years ago

“Good products, sensible prices and quick delivery. Pleased.”

Helpful Report

Posted 5 years ago

Hello There Barry, firstly I would like to thank you for your incredibly kind comments! We are really pleased to hear how happy you are with your buying experience. We would love to hear from you again in the future and if there's anything we can do to help please get in touch! Kind Regards, The Ratchet Shop

Posted 5 years ago

“Product high quality and very quick delivery”

Helpful Report

Posted 5 years ago

Hello there Terry, thanks a bunch for your kind comments! We are all really pleased to hear that your experience has been so pleasant and that you are pleased with the quality of out products. We would love to hear from you again in the future, if we can help in anyway please do get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Fast delivery and excellent straps”

Helpful Report

Posted 5 years ago

Hello There Mike, Thanks for leaving your comments! We are very pleased to hear that you have had such a great experience working with us. We would love to hear from you again in the future so if we can help please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

“You want a strap ASAP go to these fantastic value very prompt Service”

Helpful Report

Posted 5 years ago

Hello James, That's great to hear! We are really grateful for your kind words and recommendation, If we can help provide you with our fantastic products and prompt service please get in touch as we are always happy to help. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Honest down to earth service. I’ll be back for some more gear soon. Keep up the good work”

Helpful Report

Posted 5 years ago

Hi There Jonathan, Thanks for getting in touch! We are really pleased to hear that you are happy with the Straps, It would be really good to hear from you again in the future so if we can help in anyway please get in touch as we are always happy to help. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Brilliant fast service.”

Helpful Report

Posted 5 years ago

Hi Ron, thanks for leaving your comments. We are really pleased that you are happy with our service. If we are able to provide you with our brilliant service again please get in touch we are always happy to help! Kind Regards, The Ratchet Shop

Posted 5 years ago

“The ratchet straps were absolutely fantastic could not believe the quality for the price. And to top it off delivery was extremely fast. Will definitely recommend The Ratchet Shop to others.”

Helpful Report

Posted 5 years ago

Hello There David, We are really thankful for all of these kind words! It's really amazing to hear how great your experience has been as we are always striving to make it this way. We are also incredibly appreciative of your willingness to recommend us to others. If we can help in anyway in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

“good service and fast delivery”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving your great review! we are very pleased to hear your service and delivery provided by us has been so good! If we can help again in the future please get in touch. Kind regards, The Ratchet Shop

Posted 5 years ago

“first rate service and great priced gear that works great”

Helpful Report

Posted 5 years ago

Hello Anthony, We are really grateful for your kind words. It's also a pleasure to hear that your job you used the products for has went well. If we are able to help supply you in the future please get in touch. Kind regards, The Ratchet Shop

Posted 5 years ago

“The ratchet straps ordered (5m and 10m) were of excellent quality and the delivery to France was speedy and efficient. Excellent service.”

Helpful Report

Posted 5 years ago

Hello Jerry, Thanks for leaving your comments. It's really good to hear you have had such a pleasant experience buying from us, and we are very pleased your delivery found you well. We would love to hear from you again so if we can help in the future please don't hesitate to get in contact. Kind regards, The Ratchet Shop

Posted 5 years ago

“Super fast customer service”

Helpful Report

Posted 5 years ago

Hi Michael that's brilliant! We are really pleased to hear that you have had such a great experience, If we are able to provide this again in the future please get in touch. Kind regards, The Ratchet Shop

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

Hello Andrew, We are pleased to hear that you are satisfied with our service. If we can provide you with another very good experience in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,136 reviews