The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made several purchases over the years. Always find the ratchets delivered quickly and that they are fantastic value for the quality.”

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Posted 8 years ago

Dear Tom thankyou so much for giving us such a great review and for y our continued custom best wishes Ann

Posted 8 years ago

“all good thanks, look forward todo more business with you”

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Posted 8 years ago

Hi Mark many thanks for giving us such a great review

Posted 8 years ago

“Great products, super fast delivery, fantastic value - perfect all round! Thanks very much!”

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Posted 8 years ago

thanks Dan for taking the trouble to give us such a great review

Posted 8 years ago

“The box of 50 straps arrived all split and falling out. Stronger box required.”

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Posted 8 years ago

Hi Mat thanks for your review. We are sorry about the box. The boxes that we use are triple walled, which are the strongest that we can get. We also wrap them well with tape. It would have been split while in transit by the courier. I will mention this to DPD best wishes Ann

Posted 8 years ago

“Ordered, sent, received - no fuss no hassle - brilliant.”

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Posted 8 years ago

Dear Anne thankyou so much for such a great review

Posted 8 years ago

“100% satisfied with the delivery and service provided would recommend to anyone ????????????????????”

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Posted 8 years ago

Dear Brian thankyou so much for such a great review

Posted 8 years ago

“Really pleased with the ratchet straps that came it was easy to order and were delivered quickly”

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Posted 8 years ago

Many thanks indeed for your kind review

Posted 8 years ago

“Excellent super fast service.”

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Posted 8 years ago

Dear Stewart many thanks for such a great review

Posted 8 years ago

“I am very impressed! I bought a pair of the low-priced straps, and was really expecting the sort of quality one would associate with the type I've purchased in the past at a similar price. They are for use only on a light trailer and "cheap and cheerful" straps normally suffice, if a bit temperamental. But these are no bottom end product: I am extremely impressed with the quality of both ratchet and strap. The irony is that had my original straps been of anything like the quality provided (at £2.99 each) I doubt that I would ever have been in the market for any more. A first class product supplied by a first class company.”

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Posted 8 years ago

Dear Mac many thanks for giving us such a brilliant review, we truly appreciate it and are glad that we could be of service to you best wishes Ann

Posted 8 years ago

“X”

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Posted 8 years ago

“Despite being told item would arrive at 13:00 to 14:00 to then find out that the delivery company could make it latest 18:00pm. i left clear instruction for delivery driver to leave item at the rear of building any time after 17:00pm. however delivery didnt turn up at all despite being promised it would on the firday. item was then delivery monday after good could have been used. POOR delivery service and would expect a full refund of delivery!”

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Posted 8 years ago

Hi Charlie Thank you for your review, as we explained on the phone to you the DPD driver was rushed to hospital that day during his deliveries so the goods had to be taken back to the depot and sent out with a new driver. I am sure you can understand this poor driver did not fall ill maliciously and DPD were amazing to act so quickly and ensure the parcels were still out for delivery to you that day despite a driver of there's being so unwell. Our service is next day delivery we don't specify that you will have it before 5pm, we also kept you constantly updated throughout the day and told you they wouldn't be with you until 6pm at the latest but you didn't want to wait for him so you missed the delivery attempt, DPD require a signature on delivery so if you were not there they would not leave the goods. We are sorry you are not happy with their service and I am first to say they are not always perfect, however on this occasion I feel they acted quickly and professionally with this unexpected turn of events. They are only human after all. Please let me know if you need any further information on your delivery. With warm wishes Natasha

Posted 8 years ago

“Good range of ratchets. Good prices, Quick delivery”

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Posted 8 years ago

Many thanks indeed for your kind comments

Posted 8 years ago

“Supplied complete with the necessary test certificates. A very competitive price and delivered before estimate.”

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Posted 8 years ago

Dear Tony thankyou so much for your great comments

Posted 8 years ago

“Quick speedy service.”

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Posted 8 years ago

Many thanks indeed for your kind review

Posted 8 years ago

“very good service jem”

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Posted 8 years ago

“Very prompt delivery. Good quality product with certificates. Surpassed expectations. Will use again.”

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Posted 8 years ago

Dear David, many thanks for taking the trouble to give us such a great review. We really appreciate this

Posted 8 years ago

“No problems, would use again. Good quality products, arrived on time, well packaged and as described.”

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Posted 8 years ago

Dear Adrian many thanks for your great comments they are much appreciated by us

Posted 8 years ago

“I thought I had ordered pull down tensioner but got ratchet ones”

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Posted 8 years ago

“Perfect service as always quick delivery many thanks”

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Posted 8 years ago

Dear Angus many thanks for taking the trouble to give us such a great review, this is very much appreciated

Posted 8 years ago

“Prompt delivery, all items arrived exactly as advertised, delighted. KB, Walton on Thames.”

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Posted 8 years ago

Dear Kelvin thankyou for taking the trouble to give us such a great review. It is very much appreciated

Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews