The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT SERVICE WILL BUY ALL OUR STRAPS FROM YOU IN THE FUTURE”

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Posted 10 years ago

Hi Steve, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“The Service I got from start to complication was very good thank you for a very good service”

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Posted 10 years ago

Hi Craig, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“Very happy with the quality of my ratchets....happy strapping!”

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Posted 10 years ago

Hi Justin, many thanks for taking the time to leave such a great review!!

Posted 9 years ago

“Excellent service and prompt delivery”

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Posted 10 years ago

Hi Ben, thank you for taking the time to leave such a great review!!

Posted 9 years ago

“The only problem I had was delivery. DPD were assigned the delivery. They arranged to deliver between 1630-1730hrs on day 1. I re-arranged delivery as the office was due to close at 1630hrs. Delivery was arranged for the next day at a similar time. I therefore had to remain late in the office to meet the delivery, rather than defer again. This is a reflection on DPD not The Ratchet Shop. I would have expected delivery 2 to have been early on the next day, not a last delivery again.”

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Posted 10 years ago

Hi Michael, after working with many couriers we find DPD gives the best & most accurate service. Many thanks for ordering from us & we apologise that in this instance you had this issue! Best Wishes Rosie

Posted 9 years ago

“Poor service paid for next day delivery got it at 13:00 on the third day Good quality ratchet when I got it but a day too late for the job”

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Posted 10 years ago

“Items dispatched on time.The items I ordered were exactly what I ordered great company will use again when needed.”

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Posted 10 years ago

Hi Martin, thank you for taking the time to leave such a great review!!

Posted 9 years ago

“Quick delivery, quality products.”

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Posted 10 years ago

Hi Florin, thank you for leaving such a great review!!

Posted 9 years ago

“Excellent quality product at a very good price. Great communication and very fast delivery. Would definitely recommend and will use you again. Thanks.”

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Posted 10 years ago

Hi Jonathan, thank you so much for going to the trouble to leave such a great review, it's really appreciated!!

Posted 9 years ago

“Very quick service , Price's very good also . Tracking service also very good”

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Posted 10 years ago

Hi Peter, thank you for taking the time to leave such a great review!!

Posted 9 years ago

“Excellent service and product, arriving quickly.”

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Posted 10 years ago

Hi Martin, thank you for leaving such a great review!!

Posted 9 years ago

“I was expecting the delivery next day, as I have paid for the service but for some reason it has arriver 2 days later. But at then end i did got my order”

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Posted 10 years ago

Hi Masab thankyou for giving us your review. Ive just checked on your order and you ordered at 16.45 on the 15th February which is after our cut off point for next day delivery. The courier comes here at 15.30. We sent out your order on the 16th and it was delivered the next day We hope you are happy with your goods and many thanks for ordering from us best wishes Ann

Posted 10 years ago

“Hi was looking for tie down straps for my motorhome cover which had been blown off during a storm went online and found the ratchet shop, called up and the sales lady was very helpful explained what i was looking for and shesaid the endless strap was the answer,i ordered some and delivery was very quick i would have no hesitation on recommending them to anybody thanks again. john mcqueen.”

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Posted 10 years ago

Dear John many thanks for taking the trouble to give us such a great review. Hopefully you were able to secure your motorhome cover satisfactorily best wishes

Posted 10 years ago

“Very pleased with items i received.Quick delivery,good service.A++++++.”

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Posted 10 years ago

Dear George many thanks for such a great review

Posted 10 years ago

“Hard to say as I haven`t received a thing yet.”

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Posted 10 years ago

Hi Jack, happy to see that your goods have now arrived. Myhermes do take up to 5 working days but in this instance it would seem they took 6! Alls well that ends well Many thanks for ordering from us

Posted 10 years ago

Hi Jack, happy to see that your goods have now arrived. Myhermes do take up to 5 working days but in this instance it would seem they took 6! Alls well that ends well Many thanks for ordering from us

Posted 10 years ago

“Order received less 24 hrs after ordering . Very impressed. Gordon”

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Posted 10 years ago

Dear Gordon many thanks for your kind review, it is very much appreciated

Posted 10 years ago

“All good and done what it said I the can”

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Posted 10 years ago

Dear Phillip many thanks for your kind review, it is very much appreciated

Posted 10 years ago

“Very good service, comprehensive range is all that one would need, fast service and good product, I can thoroughly recommend.”

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Posted 10 years ago

Dear Paul many thanks for your kind review, it is very much appreciated

Posted 10 years ago

“What can I say, good product, good price & great delivery service. Nothing needs adding!”

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Posted 10 years ago

Dear Warren many thanks for your kind review, it is very much appreciated

Posted 10 years ago

“Arrived quickly and pretty much as described. Could i reccomend that with future listings you state the wratchet winder required assembly usinf circlip pliars. I was fortunate to have some, but not everybody may be in the same position Thankyou for a smooth pleasant purchase”

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Posted 10 years ago

Dear Kevin many thanks for your kind review and we have noted your comments, best wishes

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews