The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and quick delivery”

Helpful Report

Posted 7 years ago

Hello there Thank you so much for taking the time to leave a review! We really appreciate your input. Best wishes The Ratchet Shop

Posted 7 years ago

“Good kit, good price and arrived promptly”

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Posted 7 years ago

Hello David Thank you so much for taking the time to share your experience with us. So glad to hear you received your products arrived with you in good time and were the quality you were hoping for! See you again soon! Have a lovely day. The Ratchet Shop

Posted 7 years ago

“Good quality products delivered quickly and sold at sensible prices.”

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Posted 7 years ago

Hello there Thank you for the review! We always appreciate feedback from our customers. I'm glad our products are up to your standard! Hope we can assist you again soon! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“Good quick service”

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Posted 7 years ago

Hello David Thank you so much for taking the time to leave a review. So glad our staff have been taking good care of you. Hope to hear from you again soon! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“Prompt delivery of exactly what I ordered. Good quality ratchets.”

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Posted 7 years ago

Hi Andrew Thank you for taking the time to share your experience. Thrilled to hear it was a positive one! Hope we can assist you again soon! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“Good website, easy to follow and goods arrived as stated.”

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Posted 7 years ago

Hello! Thank you so much for the feedback. So glad you found the website easy to navigate and your order came through without any issues. We hope to hear from you again soon! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“Always good service and quality products”

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Posted 7 years ago

Hello David Thank you so much for taking the time to leave us a review. We really appreciate it! Hope to hear from you soon! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“payed for nxt day delivery item arrived over 2 weeks late. asked for a refund on my postage said they would get back to me after speaking to a manager, still nothing this was over a week ago . Used the ratchet shop previous and will probably not use them again poor customer service . Items are good standard thou .”

Helpful Report

Posted 7 years ago

Hi Richard I have reviewed your order and have discovered that the products you requested were on a pre-order at the time of your order. This was indicated at point of order as well as order confirmation. As such, delivery is "next day" as the item arrives which is in line with the day you received your order. I apologise that this has caused an inconvenience, however we cannot refund your shipping as shipping was processed as agreed upon. Should you require any further assistance, I would be happy to help. Regards The Ratchet Shop

Posted 7 years ago

“The product is excellent and I cant fault it, just a little disappointed in the delivery time on this occasion and we weren't kept informed of the delay”

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Posted 7 years ago

Hi Agostino Thanks so much for your feedback. My apologies that your pre-order came through a little later than expected. We are doing our best to ensure more accurate shipment dates next time around! Have a lovely day! The Ratchet Shop

Posted 7 years ago

“Quick delivery & good product”

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Posted 7 years ago

Hello there Thank you so much for taking the time to review our products and service. We so appreciate your input! Have a great day! The Ratchet Shop

Posted 7 years ago

“quick delivery and cheap”

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Posted 7 years ago

Hello Jason Thank you for sharing your experience! We appreciate you taking the time to leave a review. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 7 years ago

“Good price, good range of products, delivered promptly.”

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Posted 7 years ago

Hello! Thank you so much for taking the time to leave a review. We appreciate your feedback. Kind regards The Ratchet Shop

Posted 7 years ago

“Great service and excellent quality products”

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Posted 7 years ago

Hello there Thank you so much for taking the time to leave us a review! Kind regards The Ratchet Shop

Posted 7 years ago

“As ordered and delivered reasonably quickly Good price”

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Posted 7 years ago

Hello Ray Glad to hear that all was received and in good order. Thanks for taking a minute to leave us a review! Kind regards The Ratchet Shop

Posted 7 years ago

“twice i have ordered a 250 kg lever hoist 3 metre drop and twice after accepting the order you have cancelled it. i very much would like one still but if you dont stock them dont advertise them i have purchased from you a 250 kg hoist from you with the shorter chain and it is a very handy bit of kit but the longer chain ones would be better”

Helpful Report

Posted 7 years ago

Good day Sorry to hear about this and apologies for the inconvenience caused. We had a slight inconsistency in our stock records which has since been corrected. We were unfortunately out of stock at the time of your order and awaiting the next delivery of inventory. We are expecting a shipment of these items this week, though. If you like I can give you a ring as soon as they come in? Sorry again! Kind regards The Ratchet Shop

Posted 7 years ago

“excellent products and super fast service. Really pleased. Items ordered and delivered next day. Champion!”

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Posted 7 years ago

Hello Jeremy Thank you so much for sharing your experience, so glad to hear that it was a positive one. We hope to hear from you in the future! Kind regards The Ratchet Shop

Posted 7 years ago

“I placed my order and everything was dealt with and all delivered on time”

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Posted 7 years ago

Hi John Great to hear that your order was completed efficiently. Thank you for taking the time to share your experience with other customers. We appreciate it very much. Kind regards The Ratchet Shop

Posted 7 years ago

“Very high quality products at very competitive prices. Not to be confused with the dubious quality ratchet straps you find in certain other outlets. Excellent service, excellent comms, and swift delivery. Many thanks indeed.”

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Posted 7 years ago

Hello there! Thank you so much for your feedback! We pride ourselves on top quality products and customer service is our top priority. So glad to hear that you agree! We'll keep up the good work! Kind regards The Ratchet Shop

Posted 7 years ago

“Good value, fast and prompt service.”

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Posted 7 years ago

Hello Robin So glad to hear you had a positive experience with the ratchet shop, we appreciate your feedback! Kind regards The Ratchet Shop

Posted 7 years ago

“Excellent service, as per usual, every order is processed, posted, in a speedy way, good product, continually use them”

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Posted 7 years ago

Hello Thank you for choosing the Ratchet Shop! We appreciate your business very much and hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews