The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and a quick delivery. Thank you!”

Helpful Report

Posted 6 years ago

Hi there Thank you so much for your positive review! Have a lovely day! Kind regards The Ratchet Shop Team

Posted 6 years ago

“We ordered a 1 ton plate grab via the internet and paid extra for next day delivery and to be fair the goods did come next day. However the clamp has 1 ton marked on one side and 1/2 ton marked on the other side. I phoned and first spoke to your man on 11th April who said it was wrong and he would send out a replacement, I asked him to do that by the next day as we had paid extra to get the clamp delivered to us on 10th April and needed it. It is now 2.30 on Monday 16th and we have no replacement clamp !”

Helpful Report

Posted 6 years ago

Hello there So sorry for the wait in your delivery. It is out for delivery so you should receive it today. Apologies for the inconvenience caused by the delay. Please let me know if there is anything else I can assist with! Kind regards The Ratchet Shop Team

Posted 6 years ago

“The web site is easy to use. Ordering is simple and the prices are right. Delivery is as stated and the products are well packaged. I will be using the Ratchet shop again.”

Helpful Report

Posted 6 years ago

Hi there! Thank you so much for your kind words! So glad to hear your experience with us was positive. Look forward to doing business with you again soon! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Ratchet straps good quality but.... annoyingly the ends of all 8 straps I ordered were badly finished (cut and heat sealed) and actually too fat to fit through the slot in the ratchet. I had to recut and seal them all to use them. Shame as otherwise good quality straps”

Helpful Report

Posted 6 years ago

Good morning Thank you so much for leaving us a review, we really appreciate your feedback. Sorry to hear that you had a problem with your strap ends. I have addressed this with our workshop to avoid repeats of this in the future. Hope to do business with you again soon! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Simple easy to order site & good quality straps that are delivered fast”

Helpful Report

Posted 6 years ago

Hello! Thank you so much for leaving a review! Delighted to hear you found our website user friendly and received your straps in good time! We hope to assist you further in the future! Have a great weekend! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Fast delivery Exellent service”

Helpful Report

Posted 6 years ago

Good morning David It's so good to receive positive comments from our customers. We value your business and hope to assist you further in the near future. Have a great day! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Very good”

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Posted 6 years ago

Hello John Thank you for taking the time to share your experience with us! Kind regards The Ratchet Shop Team

Posted 6 years ago

“The straps are ideal for my use”

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Posted 6 years ago

Hi Peter Thank you for taking the time to review our product. I am glad it is to your liking and hope to assist you with more of our great products in the future! Have a fantastic day! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Hi just to say that it was so easy to order over the phone and within 3 hours come and pick up the chains I needed. Thank you. Mick”

Helpful Report

Posted 6 years ago

Hello Nick Thrilled to hear you had a good experience! We strive to deliver service that suits our customers needs. Thank you for taking the time to share your feedback with us. Hope to do business with you again soon! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Great product, dispatch and delivery was prompt.”

Helpful Report

Posted 6 years ago

Hello there! We so appreciate your feedback, thank you for taking the time to review our product! We hope to hear from you again soon! Kind regards The Ratchet Shop Team

Posted 6 years ago

“On time deliveries and good online stock.”

Helpful Report

Posted 6 years ago

Hello So glad you received your orders on time and they were to your liking! Thank you so much for your review. Hope to hear from you again soon! Kind regards The Ratchet Shop Team

Posted 6 years ago

“The Shackles that I ordered arrived on time and as per described. However after asking for lifting certificates to accompany them I never received a reply. (Update)...I received a prompt reply from Gina after writing this review. she said she would get the certificates to me today (yesterday) at the latest. They never arrived. she advised I could contact her for anything else, but left no contact details. The email is a 'non-reply' type. (Updated).. certs now arrived, very happy.”

Helpful Report

Posted 6 years ago

Hello there So sorry to hear about this. We certainly did not mean to ignore your request. I have picked up your order and your details and we will get these to you today at the latest. Apologies for any inconvenience caused. If you require anything further please don't hesitate to let me know. Kind Regards Gina at The Ratchet Shop

Posted 6 years ago

“Straps and ratchets good quality, no failure. Order processed immediately and shipped the same day, received next day, for over a year excellent service. Thanks a lot”

Helpful Report

Posted 6 years ago

Hello there! We value our customers very much and so grateful for your positive feedback. Thank you for taking the time to review our products and service. Hope to assist you for many more years to come! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Great service, great product, its all you want as a customer”

Helpful Report

Posted 6 years ago

Hello Chris Thank you so much for your feedback, we appreciate it very much. Hope to work with you again soon! King regards The Ratchet Shop Team

Posted 6 years ago

“Good website, easy to follow, clear and precise total cost before accepting and purchasing. Delivery next day and actually delivered next day.”

Helpful Report

Posted 6 years ago

Hello there! It's great news that you had a good experience and got your order swiftly. We always value customer feedback, thank you for taking the time to leave us a review. Have a fantastic day! Kind regards The Ratchet Shop Team

Posted 6 years ago

“Good prompt delivery on time and easy ordering.”

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Posted 6 years ago

Hello! Thank you for your positive review, we appreciate your business very much! Hope to work with you again soon. Kind regards The Ratchet Shop Team

Posted 6 years ago

“fast, efficient service, quick delivery”

Helpful Report

Posted 6 years ago

Hi Helen Delighted to hear you had a positive experience with us. Please let us know if there is anything that we can assist you with in the future. Have a lovely day! Regards The Ratchet Shop Team

Posted 6 years ago

Hello Helen Delighted to hear that you had a positive experience with us. Let us know if there is anything we can assist you with in the future! Have a lovely day! Kind regards The Ratchet Shop Team

Posted 6 years ago

“I never received my straps”

Helpful Report

Posted 6 years ago

Hello Aaron So sorry to hear that you have not received your straps. We have pulled up your order and we are investigating what went wrong. We will be in touch with you ASAP to update you on your delivery. Apologies for the inconvenience.

Posted 6 years ago

“Sirs, I have not received my product and am aaairing your notice of Despatch. Please investigate. Order number is 100021445, my name is Trace Norton and email address is norts24@yahoo.co.uk Thank you”

Helpful Report

Posted 6 years ago

Dear Trace So sorry to hear about the delay in your delivery. I have pulled up your order details and I am actively investigating what is causing the delay. I will contact you with details as soon as I have received word back from the courier. Sincere apologies for the inconvenience caused by the delay. Regards Gina

Posted 6 years ago

“Quality goods and a Quality service.”

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Posted 6 years ago

Hi Larry Thanks for the positive review! Glad you had a great experience and hope to do business with you again soon. Have a lovely day further!

Posted 6 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews