The Ratchet Shop Reviews

4.8 Rating 3,136 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We tried to use the website last night, it would not proceed to payment....after waiting 25 minutes and closing down the page and starting again...still nothing. Tried on laptop, iPad and phone. Called this morning to explain, desperate for straps as collecting son’s first car and advised as now the delivery is expected in less time (as we couldn’t order yesterday) but advised the delivery cost will now be £18 but would have been £8.50 yesterday. No goodwill gesture offered, shame have ordered from before but never again.”

Helpful Report

Posted 5 years ago

Dear Mr Lyon As I kindly explained to you, you attempted to order yesterday evening at 7:44pm. Our daily cut off is at 14:45 each day which is displayed on a static banner on our page. I also explained that we had some issues with the website last night but even if the order was successful, your order still would have been received by yourself tomorrow (Friday) as we have a daily cut off time. The delivery for the order was still £8.50, you requested to have the delivery before 12pm which is £15.00. We were under no obligation to upgrade your delivery as a "goodwill gesture" as we do not process orders in the evening. All of our staff leave the office at 5pm. We are not a 24 hour operation and do not claim to be. I did try to assist you in placing the order this morning but you were rude and aggressive throughout the entire dealings despite The Ratchet Shop not being at any fault other than having a website issue which we are working through with tech support this morning. Had you handled the matter in a calmer and more polite manner we may have been more open to assisting you with your predicament. We pride ourselves in customer service as many positive reviews will show, however we do not take lightly to rude customers. Best wishes The Ratchet Shop

Posted 5 years ago

“Ordered an endless ratchett strap to secure the cover on a large garden table and chairs, i did live chat to ask there advice, ordered the one recommend and its perfect, cover has remand in place. ratchett easy to use. Friendly professional staff, fast and efficient service, certainly will use again and certainly would recommend.”

Helpful Report

Posted 5 years ago

Good Morning, It's great to hear that the part that was recommended worked well! We really appreciate your review and recommendation, if we can help you in anyway in the future please don't hesitate to contact us. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Superfast delivery! will be using again for future purchases.”

Helpful Report

Posted 5 years ago

Good Afternoon Liz, Its great to hear that your delivery arrived on time! We are pleased that you are satisfied with our service and we look forward to hearing from you in the future, All the best! Kind Regards, The Ratchet Shop

Posted 5 years ago

“good quick service”

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Posted 5 years ago

Hi Chris, Thanks for leaving a review. We are pleased that you have found our service efficient and we look forward to hearing from you in the future. Kind Regards, The Ratchet Shop

Posted 5 years ago

“Had all items in stock, good price, rapid delivery with courier that offered 1 hour delivery slot, very pleased with the service and happy to recommend”

Helpful Report

Posted 5 years ago

Hello There, Its great to hear that you are satisfied with our service and that Your package arrived in time! Thank you for the recommendation we appreciate that you would be happy to refer someone else to us. Many thanks! Kind Regards, The Ratchet Shop

Posted 5 years ago

“Believe me these are the best I've ever used buying again after this review one press and there back coiled up on the best quality mechanism I've seen a must by if you want quality and ease of use.....!”

Helpful Report

Posted 5 years ago

Hi there Ian, Its great to hear from you! We are very pleased that you hold our service and quality products in such high regard, And a big thank you for your recommendation. We look forward to hearing from you in the future, Kind Regards, The Ratchet Shop

Posted 5 years ago

“Excellent prompt delivery as always. Brilliant to deal with.”

Helpful Report

Posted 5 years ago

Good Afternoon Gill, We are very pleased that you have had an excellent experience with ourselves. We thank you for your returning custom and look forward to hearing from you soon!

Posted 5 years ago

“Excellent service, speedy delivery. Strap not yet used but looks good quality”

Helpful Report

Posted 5 years ago

Hello there, thanks so much for your very positive review. We are pleased that you are satisfied with our delivery and products, If we can help in any other way please don't hesitate to get in contact with us!

Posted 5 years ago

“Rey efficient products seem good”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving your review, we are pleased that you are satisfied with both the delivery and the quality of our products. Thank you for your custom, if we can help in the future please don't hesitate to contact us.

Posted 5 years ago

“Fast delivery, safety labels, super quality. I will highly recommend The Ratchet Shop”

Helpful Report

Posted 5 years ago

Hello there, we are very pleased that your order was received well. A big thanks from all of us here for your review and we look forward to hearing from you in the future.

Posted 5 years ago

“Used them before and received the same excellent service as the first time.”

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Posted 5 years ago

Hi Philip, Thank you for your review we are very pleased that you are satisfied with our service and we look forward to the future working with yourself.

Posted 5 years ago

“Very happy with the prompt service, will recommend to others”

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Posted 5 years ago

Hello Colin, Great to hear that our service was received well! Thanks for recommending us elsewhere that is much appreciated.

Posted 5 years ago

“Good prompt service”

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Posted 5 years ago

Hi Jon, Many thanks for your review we are pleased you hold our service in high regard.

Posted 5 years ago

“very good”

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Posted 5 years ago

Hi David, Thanks for your review please let us know if we can help in any other way!

Posted 5 years ago

“On time. Good quality”

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Posted 5 years ago

Good Afternoon Leo, We are pleased our products got to you on time and that you appreciate our high quality.

Posted 5 years ago

“Good value and very professional in their service and speed of delivery. I am 83 and found them to be the easiest and best people I have dealt with. Bill G.”

Helpful Report

Posted 5 years ago

Hello there Bill, it's great to hear that you found our service both professional and efficient. We look forward to hearing from you in the future.

Posted 5 years ago

“Good fast service”

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Posted 5 years ago

Good Afternoon, Thank you for your review we are pleased that our service met your needs if we can help in anyway in the future please let us know.

Posted 5 years ago

“good fast service”

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Posted 5 years ago

“Good value for money. Prompt delivery”

Helpful Report

Posted 5 years ago

Thanks for your review, We are glad that we have been able to supply you with these products and that they met your needs please let us know if we can help in any other way.

Posted 5 years ago

“Ordered and delivered on time. Great service”

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Posted 5 years ago

Hi there Kevin, thanks for getting in touch. we are glad to see your order came in time and that you are pleased with our prestigious service!

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,136 reviews