The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service!! very happy with the gear I bought "top class" I will definitely be back to buy from here!! Thanks very much for sorting me out so quick.”

Helpful Report

Posted 5 years ago

Hi Donald, We're glad to hear the Lowloader's met your standards and that you are satisfied with the quality! Thanks for your purchase and for the review, we look forward to working with you in the future. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Excellent on line shopping experience.. I have used ratchet shop before Postel cost could be a bit cheaper But all in all 9 out 10 & would highly recommend”

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Posted 5 years ago

Hi Peter, It's great to hear you had a positive shopping experience via our website. Thank you fro your return custom, we have worked over the years to have a reliable,quick and traceable postage system which is also next working day which does reflect on the price. Thank you for taking the time to leave us your feedback and we hope to hear again from you in the future! Kind regards, The Ratchet Shop,

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Dean, We're pleased to hear that you were satisfied with our service and we hope to hear again from you in the future, thank you for your purchase. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Very quick and efficient service at an exelent price.”

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Posted 5 years ago

Hi William, Thank you for taking the time to leave us your feedback. We're happy to hear you were satisfied with our product pricing as this is something we work hard on. We look forward to hearing again from you in future. Kind regards, The Ratchet Shop.

Posted 5 years ago

“Great straps. Great service. Will use them again for sure.”

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Posted 5 years ago

Hi Nigel, Thank you for taking the time to leave your review, we're grateful to hear that our straps and service met your standards. We look forward to working with you again in the future! Kind Regards, The Ratchet Shop.

Posted 5 years ago

“good range of ratchet straps at affordable price. I needed a 10 meter long strap. The strap arrived promptly and was well packed. Good product”

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Posted 5 years ago

Hi Richard, It's great to hear that you were satisfied with our product range and the pricing of our items. We're happy to hear the product met your standards and we thank you for talking the time to leave your review. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Fast and efficient service. Product as described. Thanks”

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Posted 5 years ago

Hi David, Thank you for taking the time to leave your review, it's great to hear you are happy with the service and the product standard. We look forward to hear again from you in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

“Very good service and quality products”

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Posted 5 years ago

Hi Graham, We're glad to hear that you were satisfied with not only our products but the service we provide, we hope to hear again from you in the future! Kind regards, The Ratchet Shop

Posted 5 years ago

“Great service and product. Good communication with customer regarding deliveries and value for money. Highly recommended”

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Posted 5 years ago

Hello, We are delighted to hear that you were happy with our product and service. We work hard in order to maintain the low prices that we have so it's great to hear you were happy wit the cost of your purchase. Thank you for the review and recommendation, we highly appreciate it. Kind Regards, The Ratchet Shop

Posted 5 years ago

“As a ratchet novice, they gave me good advice tailored to my specific circumstances. The ratchet arrived in an acceptable time and the online video showed me how to use it. If it had arrived faster (Bank holiday may have intervened) and had written instructions with it, they would have had 5 stars. Your survey answers don’t allow for the 6 days it took to arrive.”

Helpful Report

Posted 5 years ago

Hello, First of all thank you so much for taking the time to leave your feedback for us. We're glad to hear that you found our staff's advice and the how to video helpful. Unfortunately our courier like ourselves doesn't operate on Bank Holidays which is why the delivery might of taken a little longer than expected, we do apologise for this. Thank you for your suggestion on the written instructions this is something we will consider for the future. Again, thank you for the helpful feedback and we look forward to hearing again from you in the future. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“I order for some items, taking more than a week to get it delivered even when i was told it will only take 3-5 working days. No communication to advise on the progress of my order thereby missing out on what i needed it for. I will not be buying from ratchetshop again.”

Helpful Report

Posted 5 years ago

Good morning We are very sorry about the delay of your order. As such, we have now removed our 3-5 day economy service from our website as our delivery partner, Hermes, has proven to be unreliable and we want the best from our customers. Service like this is not in line with Ratchet Shop policies. Our standard next day service is great and we hope that you will give it a try one day in the future so that we may have a chance to prove ourselves! Kind regards Gina

Posted 5 years ago

“good advice on the approprtiate type of rachet”

Helpful Report

Posted 5 years ago

Hello, We're glad to hear that you found the advice provided by our staff members helpful, thank you for leaving us your feedback and we look forward to hearing again from you in the future. Kind regards, The Ratchet Shop.

Posted 5 years ago

“Website is easy to use and delivery was quick and on time”

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Posted 5 years ago

Hello, Thank you for taking the time to leave us your feedback, we're glad to hear your were happy with our delivery service and found our website easy to navigate. Looking forward to hearing again from you in the future. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Not much to say, as was pleasure to deal with.”

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Posted 5 years ago

Hi, We're pleased to hear that you found working with us a pleasure, we highly appreciate it. Thank you so much for leaving us with your feedback and hopefully we will hear again from you in the future. Kind regards, The Ratchet Shop.

Posted 5 years ago

“Came across them by chance and mightily glad I did so. Excellent advice when I phoned them to outline what I needed, no attempt to sell me something expensive, received just what I needed and it works perfectly - highly recommend them.”

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Posted 5 years ago

Hi James, Thank you for taking the time to leave your review behind it helps us a lot. Our team is pleased to hear that you were happy with all aspects of the service provided. We highly appreciate the recommendation and look forward to working with you in the future. Kind regards, The Ratchet Shop.

Posted 5 years ago

“Excellent communication & service from sales staff regarding delivery.”

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Posted 5 years ago

Hi Stephen, Thank you for leaving us your feedback. We're so glad that the service we provided met your standards and we will hopefully hear from you again in the future. Kind regards, The Ratchet Shop.

Posted 5 years ago

“Fast delivery, high quality strap”

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Posted 5 years ago

Hello, We're glad to hear that you were satisfied with your purchase and the quality of our item. Thank you for leaving your feedback, we look forward to hearing from you in the future! Kind Regards, The Ratchet Shop.

Posted 5 years ago

“I needed some Ratchet straps, The Ratchet shop had them on their website for a good price so I ordered them. They arrived on time and now I'm good for ratchet straps. When I need some more ratchet straps, I'll be sure to visit The Ratchet shop again.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving us your feedback, we highly appreciate it. It's great to hear that the price and shipment method met your needs and we look forward to working with you again in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

“We have used the Ratchet shop before a few times and they remain a good supplier. good selection of products, good prices and quick delivery”

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Posted 5 years ago

Hello Derek. Thank you for your positive feedback and your repeated custom. We're glad to hear the product range along with the speedy service we supply meet your needs. We look forward to working with you again in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

“Good item just as described.”

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Posted 5 years ago

Hi Michael, Thank you for your review we're glad to hear that our product met your standards. We hope to hear again from you in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews