The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing value, vast range of products and super fast delivery.”

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Posted 10 years ago

thanks Richard for your kind review

Posted 10 years ago

“Purchased some 1500kg ratchet straps and 1000kg webbing slings to facilitate lifting and transporting some heavy granite worktops. The items arrived next day and are fantastic quality considering the low price paid. Overall a very happy customer.”

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Posted 10 years ago

Dear James thanks so much for such a great review, its very much appreciated

Posted 10 years ago

“Prompt efficient service, excellent quality goods.”

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Posted 10 years ago

Hi Ken thanks for giving us a good review

Posted 10 years ago

“lovely people to deal with, very helpful. Items were here the next day. 100% happy with service. Thank you”

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Posted 10 years ago

Dear Sue, many thanks indeed for such a great review, we do appreciate your taking the trouble to do so best wishes Ann

Posted 10 years ago

“Good website, easy ordering and quick delivery. Well done”

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Posted 10 years ago

Many thanks indeed for your kind review

Posted 10 years ago

“Very good quality straps at a remarkably good price, delivered promptly. Straps already admired by a friend/neighbour, and I will be straight back here as/when I need any more similar items. A highly recommended seller - thanks!”

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Posted 10 years ago

Hi Nigel thanks so much for giving us such a great review best wishes Ann

Posted 10 years ago

“Made several purchases over the years. Always find the ratchets delivered quickly and that they are fantastic value for the quality.”

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Posted 10 years ago

Dear Tom thankyou so much for giving us such a great review and for y our continued custom best wishes Ann

Posted 10 years ago

“all good thanks, look forward todo more business with you”

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Posted 10 years ago

Hi Mark many thanks for giving us such a great review

Posted 10 years ago

“Great products, super fast delivery, fantastic value - perfect all round! Thanks very much!”

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Posted 10 years ago

thanks Dan for taking the trouble to give us such a great review

Posted 10 years ago

“The box of 50 straps arrived all split and falling out. Stronger box required.”

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Posted 10 years ago

Hi Mat thanks for your review. We are sorry about the box. The boxes that we use are triple walled, which are the strongest that we can get. We also wrap them well with tape. It would have been split while in transit by the courier. I will mention this to DPD best wishes Ann

Posted 10 years ago

“Ordered, sent, received - no fuss no hassle - brilliant.”

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Posted 10 years ago

Dear Anne thankyou so much for such a great review

Posted 10 years ago

“100% satisfied with the delivery and service provided would recommend to anyone ????????????????????”

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Posted 10 years ago

Dear Brian thankyou so much for such a great review

Posted 10 years ago

“Really pleased with the ratchet straps that came it was easy to order and were delivered quickly”

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Posted 10 years ago

Many thanks indeed for your kind review

Posted 10 years ago

“Excellent super fast service.”

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Posted 10 years ago

Dear Stewart many thanks for such a great review

Posted 10 years ago

“I am very impressed! I bought a pair of the low-priced straps, and was really expecting the sort of quality one would associate with the type I've purchased in the past at a similar price. They are for use only on a light trailer and "cheap and cheerful" straps normally suffice, if a bit temperamental. But these are no bottom end product: I am extremely impressed with the quality of both ratchet and strap. The irony is that had my original straps been of anything like the quality provided (at £2.99 each) I doubt that I would ever have been in the market for any more. A first class product supplied by a first class company.”

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Posted 10 years ago

Dear Mac many thanks for giving us such a brilliant review, we truly appreciate it and are glad that we could be of service to you best wishes Ann

Posted 10 years ago

“X”

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Posted 10 years ago

“Despite being told item would arrive at 13:00 to 14:00 to then find out that the delivery company could make it latest 18:00pm. i left clear instruction for delivery driver to leave item at the rear of building any time after 17:00pm. however delivery didnt turn up at all despite being promised it would on the firday. item was then delivery monday after good could have been used. POOR delivery service and would expect a full refund of delivery!”

Helpful Report

Posted 10 years ago

Hi Charlie Thank you for your review, as we explained on the phone to you the DPD driver was rushed to hospital that day during his deliveries so the goods had to be taken back to the depot and sent out with a new driver. I am sure you can understand this poor driver did not fall ill maliciously and DPD were amazing to act so quickly and ensure the parcels were still out for delivery to you that day despite a driver of there's being so unwell. Our service is next day delivery we don't specify that you will have it before 5pm, we also kept you constantly updated throughout the day and told you they wouldn't be with you until 6pm at the latest but you didn't want to wait for him so you missed the delivery attempt, DPD require a signature on delivery so if you were not there they would not leave the goods. We are sorry you are not happy with their service and I am first to say they are not always perfect, however on this occasion I feel they acted quickly and professionally with this unexpected turn of events. They are only human after all. Please let me know if you need any further information on your delivery. With warm wishes Natasha

Posted 10 years ago

“Good range of ratchets. Good prices, Quick delivery”

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Posted 10 years ago

Many thanks indeed for your kind comments

Posted 10 years ago

“Supplied complete with the necessary test certificates. A very competitive price and delivered before estimate.”

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Posted 10 years ago

Dear Tony thankyou so much for your great comments

Posted 10 years ago

“Quick speedy service.”

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Posted 10 years ago

Many thanks indeed for your kind review

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews