The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processed very quick. Items arrived in time and good condition.”

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Posted 8 years ago

Thankyou Harald for your kind review and Merry Christmas

Posted 8 years ago

“Quick delivery n good products.”

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Posted 8 years ago

Hi Steven thanks for your great review and Merry Christmas

Posted 8 years ago

“very good and prompt service and delivery wood definataly use them again”

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Posted 8 years ago

Dear Andrew thanks for your great review and Merry Christmas

Posted 8 years ago

“Great product and quick delivery very happy customer”

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Posted 8 years ago

Hi Paul thanks for your great review and Merry Christmas

Posted 8 years ago

“Well packed item Fast delivery Good Quality.”

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Posted 8 years ago

Dear Terence thanks for your great review and Merry Christmas

Posted 8 years ago

“Quick service and excellent quality.”

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Posted 8 years ago

“good product fast service well happy thank you.”

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Posted 8 years ago

“The quality products, delivered very swiftly.”

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Posted 8 years ago

“Easy to use website, easy to navigate and products well described. Ordering process very easy, delivery good - ordered late Friday, delivered early Tuesday. Good quality products (1ton webbing slings in 3 lengths) - did the job well (lifting a lathe onto it's stand using an engine crane). In all excellent service, products and price.”

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Posted 8 years ago

“Excellent service AA1”

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Posted 8 years ago

Hi Glyn thanks for your great review and Merry Christmas

Posted 8 years ago

“First time I have used the Ratchet Shop and was v impressed with the price, quality of the product. Great website -easy to use. 5stars”

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Posted 8 years ago

“I stumbled across the ratchet shop as a result of a Google search, after deciding that I needed ratchets and straps for a roofing project. Imagine my surprise when I opened the web page, and there in front of me was exactly what I had in mind, and the four I required were less than twenty quid, including delivery. Ordering was easy, acknowledgement of payment was sent and my order, securely packaged, was in my hands within thirty six hours. What absolutely brilliant service. I am so impressed that I shall be ordering similar items within the next seven days. Thank you very much and good luck in the future. Kind regards. Fred Howard. Northamptonshire.”

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Posted 8 years ago

Dear Fred thankyou so much for such a great review. We are so pleased that you are happy with our service. We hope that we can be helpful to you another time best wishes Ann

Posted 8 years ago

“A very efficient service, a small problem with a couple of items was resolved quickly.”

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Posted 8 years ago

Hi John many thanks for your great review and Im happy that all was sorted for you efficiently

Posted 8 years ago

“Had just what I wanted at a better price than elsewhere and delivered next day. Brilliant service.”

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Posted 8 years ago

Hi John thankyou so much for such a great review, we very much appreciate it best wishes

Posted 8 years ago

“The items were very well priced and delivered very quickly. I've not been able to give them a thorough test yet but they appear to be well made and should be more than capable for what I want them for.”

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Posted 8 years ago

Hi Jerome many thanks for giving us such a great review best wishes

Posted 8 years ago

“very happy with everything”

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Posted 8 years ago

thankyou Barbara for taking the trouble to give us such a great review best wishes

Posted 8 years ago

“Paid £3.80 for delivery and left instructions for goods to be left at delivery firm depot if I'm not in. Goods were left next door and delivered by Hermes. Will definitely not be using these again as Hermes are recognised as being the worst in the game and any firm using them clearly isn't interested in delivering a quality service.”

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Posted 8 years ago

Hi Ben, Pleasure to speak to you on the phone. I tried to explain to you that you picked this Hermes service on our website over DPD tracked yourself but from answering my call you were so busy yelling at me I didn't have the opportunity to explain. We offer Hermes to our customers not because we don't care for customers but because its a cheaper delivery service we would like to give our customers the benefit of and we seldom have issues with Hermes so I firmly disagree with your comments. Perhaps you have had a previous bad experience but we send hundreds of parcels out daily with Hermes and these are all delivered without fail. We also offer a premium DPD service for our customers for £1.70 more. You could have had your parcel on a next day tracked delivery service with DPD so I fail to see how this is our fault when you picked the Hermes delivery yourself over any other option. We thank you for your comments but would appreciate it if you did not abuse our staff when getting these across. Many thanks Natasha

Posted 8 years ago

“Always quick reliable service. Will use again”

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Posted 8 years ago

Hi Mark Thankyou so much for your great review, we really appreciate it best wishes Ann

Posted 8 years ago

“The products are top quality and service to the small buyer couldn't be better.”

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Posted 9 years ago

Thank you for the positive review Ken. We appreciate your business. The Ratchet Shop Team.

Posted 9 years ago

“The right product, at the right price and delivered when they said it would. Highly recommended”

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Posted 9 years ago

Thank you for your excellent review Alan. We appreciate your business and support. The Ratchet Shop Team.

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews