The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order you get what it says and delivery is very quick at a competitive price”

Helpful Report

Posted 4 years ago

Hi There George, thanks for leaving your comments. It's very rewarding to hear how pleasant your buying experience has been. We are always striving to make your experience as seamless as possible so if we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Exactly what I ordered and on time”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for leaving such a positive review! we are really pleased to hear that you are happy with our service. We would love to hear from you again so if there is anything we can do to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“excellent, very good”

Helpful Report

Posted 4 years ago

Hi There Peter, thanks for leaving your review! It's a pleasure to have been able to supply you and we are pleased to hear that your experience has been Excellent. If we can help in the future at all please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service! The price of the ratchets was better than other online websites and received them on time as promised. Very good quality ratchets. Very pleased with everything 👍”

Helpful Report

Posted 4 years ago

Hello Mathias, Firstly thanks a bunch for leaving such a positive review. We are really pleased to hear that you are happy with our products! It's very gratifying to hear that you have chosen us to supply you with this order and we would love to hear from you again so if there is anything we can do to help please get in touch, after all, that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fantastic service, great quality products!!”

Helpful Report

Posted 4 years ago

Hello Gareth, thanks for leaving your review. We are very pleased to hear how great your buying experience has been! It's also great to hear that you share the same opinion as us regarding our products. If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“I have dealt with this company for years, brilliant service, great people and quality goods. Thank you Mark woricker”

Helpful Report

Posted 4 years ago

Hello There Mark, thanks for leaving your review! We are really pleased to hear that you have had such a pleasant experience purchasing from us. It's also great to hear that you share our opinion on both our staff and our products. If there is anything we can do to help please get in touch, that's why we are here after all. Kind Regards, The Rachet Shop

Posted 4 years ago

“Cancelled order due to no stock.”

Helpful Report

Posted 4 years ago

Hi There, Sorry to hear about this. We apologise that we weren't able to fulfill your order. When we, unfortunately, run into these small errors it is important to us to make sure you are notified and refunded as soon as possible. Once more apologies for this, we hope to hear from you again in the future, until then all the best. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quite brilliant service. So fast, good straps and easy to purchase on line. Would recommend strongly.”

Helpful Report

Posted 4 years ago

Hello There Graham, Thanks a bunch for your kind words! It's really good to hear that your experience purchasing from us has gone so well. We also really appreciate your recommendation and if there is anything we can do to help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Super quick service, will use again. Bloody good service!”

Helpful Report

Posted 4 years ago

Hello There Andrew, thanks for leaving your review! We are really appreciative of your kind words and we are pleased to hear that you have had such a great experience buying from us. If We can do anything to help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent strap kept all the camping gear tight and in place on the back of the Harley.”

The Ratchet Shop 5 star review on 10th August 2020

Helpful Report

Posted 4 years ago

Hi Graham, Thanks for leaving your review. We are really pleased to hear that Our straps have helped you lash down your camping gear! We hope you had a good time and if we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Having used The Ratchet Shop while ago I have placed 3 orders in a week for various items for myself and colleagues. Excellent service including fast and reliable delivery, great prices and quality equipment. Nothing but praise and would highly recommend.”

Helpful Report

Posted 4 years ago

Hello there Paul, thanks for leaving your comments! We are really pleased to hear that your experience buying from us recently has been so pleasant. It's also amazing to hear that you have continued to come back to us. We are ever so pleased that you would recommend us to others and if there is anything we can do to help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent product at competitive prices offering excellent value for money. Website is user friendly and there are no issues finding what you are looking for, Perfect packaging and prompt delivery.”

Helpful Report

Posted 4 years ago

Hello Ian, Thanks for leaving your review. We are very appreciative of your custom. It's great to hear how pleasant you have found your buying experience. If we are able to help supply you in the future then please don't hesitate to get in touch as we would love to hear from you again, Until then all the best! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Didn’t know what I needed re ratchets. Phoned and spoke to a very pleasant chap who listened and advised. Placed order and it arrived quicker than anticipated. Excellent service given and would not hesitate to recommend to others.”

Helpful Report

Posted 4 years ago

Hello There, thanks so much for leaving your incredibly positive review. We are very pleased to hear that you are happy with both our service and delivery. We really appreciate your custom and the fact that you would recommend us to others. If we can help in any other way please get in touch, that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“First class delivery good product. Thanks”

Helpful Report

Posted 4 years ago

Hello There, Thanks for leaving your review! We are really happy to hear that you are pleased with both our product and delivery. It would be really good to hear from you once more in the future so if there is anything we can do to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service, speedy delivery”

Helpful Report

Posted 4 years ago

Hi There, Thank you for leaving your review. We are pleased to hear that You are satisfied with both our service and the delivery. We would love to hear from you in the future so if we can help in any way please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good service , prompt delivery straps just what I needed Thank you”

Helpful Report

Posted 4 years ago

Hi Henry, Thanks so much for leaving such a positive review. It's great to hear that the products you ordered have served you well. If we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Ordered some short link 8mm chain. delivered quick and was perfect for some industrial furniture I was building”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for getting in touch. We are really pleased to hear how much you have enjoyed your buying experience; We are also very pleased to hear your job went well. If there is any more we can do please get in touch, We are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fast efficient service and a good product.”

Helpful Report

Posted 4 years ago

Hello Nigel, thanks for leaving your highly positive review. We are really pleased that your experience buying from us has been so great, If there is anything we can do to help please get in touch, that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good products. Unfortunately let down after paying for next day delivery which took a further 2 days to arrive. No reply from email to customer service”

Helpful Report

Posted 4 years ago

Hello Gareth, Thanks for getting in touch. We are pleased to hear that you are happy with our products, it's a shame to hear that you haven't been satisfied with your delivery. We will be picking up your email so sorry for not getting back to you just yet. As I'm sure you can appreciate we are currently undergoing some staff shortages and with couriers having more traffic than normal this climate is hard to operate at the high standard we would usually operate at given normal circumstances. Like I mentioned we will be picking up your email, thank you for your custom. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service, quick despatch. These are good quality ratchet straps not the cheap rubbish on ebay.”

Helpful Report

Posted 4 years ago

Hello There, Thanks for leaving your review your feedback is really appreciated. It's great to hear how much of a good experience purchasing from us has been and we are very pleased to hear we share the same opinion on our products! If there is anything we can do in the future please do get in contact, We are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews