The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products, straps work very well with nice mechanisms”

Helpful Report

Posted 4 years ago

Hello, Thanks for getting in touch. We really appreciate your kind words and that you are pleased with our wide range of products. It's a pleasure to be able to supply you so if we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very good service fast delivery👍”

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Posted 4 years ago

Hi Simon, thanks for getting in touch and leaving your review. We are really appreciative of your custom and it's great to hear that you are satisfied with our service and the service of our courier. If We can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quick service, would recommend.”

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Posted 4 years ago

Hi James, Thanks for getting in touch its great to hear from you! We are really pleased to have been able to supply and it would be great to hear from you again in the future so if there is any way we can help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent web site and easy to use. Item ordered is great and of a superb quality and delivery was exceptional.”

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Posted 4 years ago

Hi Sylvia, Thanks for getting in touch. It's great to hear that you are happy with the quality of both our service and our products. We really appreciate your custom and your kind words. We would also love to hear from you in the future so if there is anything we can do to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Ordered and delivered promptly very good service”

Helpful Report

Posted 4 years ago

Hi There Dave, Well that's great to hear! We are really pleased that your experience has been so prompt and has been well received. If we are able to supply you in the future then please don't hesitate to get in contact as we are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service speedy delivery”

Helpful Report

Posted 4 years ago

Hello, Thanks a bunch for leaving your comments. It's great to hear that you have had such a pleasant experience purchasing from us. If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great service, good quality, good price. Whats not to like?”

Helpful Report

Posted 4 years ago

Hi Rich, Thanks for leaving such a great review! We are ever so pleased to hear that your buying experience has been received so well. We would love to be able to help out in the future so if there is anything we can do please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great speedy service”

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Posted 4 years ago

Hello There, Thanks for getting in touch and leaving your review. It's brilliant to hear how great your experience purchasing from us has been. We would also love to hear from you again so if we can help in any way please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“rapid delivery, excellent product at a great price”

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Posted 4 years ago

Hello Robert, Thanks for leaving your review. We are very pleased to hear that you are happy with both our delivery service and the products themselves. We would love to hear from you in the future so if we can help at all please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very quick service and very good quality product highly recommend A+”

Helpful Report

Posted 4 years ago

Hello Michael, That's great to hear! We are really appreciative of your kind words and it means a lot to hear how much you would recommend us. We would love to hear from you again so if we can help in any way please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Arrived promptly and looks good”

Helpful Report

Posted 4 years ago

Hi There, thanks for your great review! We are really pleased to hear that your order has been received. It would be good to hear from you in the future so if we can do anything to help you please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Stocked the items I needed and was really easy to place an order. Goods came really quickly. The items were not packed very well and were hanging out of the base of the box but as they were sturdy items this didn't really matter.”

Helpful Report

Posted 4 years ago

Hello There, Thanks for leaving such a positive review! We are really pleased to hear that you are happy with the seamlessness of our email along with the delivery. Our packages are always prepared and sent with attention and care so its a shame to hear this. Apologies for the presentation this must of been a result of the transit. Nevertheless, we are pleased to have been able to supply you and if we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great pricing and very prompt free delivery”

Helpful Report

Posted 4 years ago

Hello Martin, Thanks a bunch for leaving your highly positive review! It's very gratifying to hear how pleased you are with your buying experience. If we are able to help in the future please get in touch, that's why we are here after all! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very good service and quality product.”

Helpful Report

Posted 4 years ago

Hi There, Thanks for getting in touch and leaving your Review. We are really pleased to have been able to supply you and it's great to hear you are happy with both our service and product. If we are able to help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“All as ordered and works well.”

Helpful Report

Posted 4 years ago

Hello, thanks for leaving your review. We are really pleased to hear that you are satisfied with our products, It would be great to hear from you in the future so please do get in touch if we can help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent price, good quality , super quick delivery.”

Helpful Report

Posted 4 years ago

Hello There Ian, Thanks for getting in touch. We are really pleased to hear how pleasant your buying experience has been; It's also great to hear that we share the same opinion on our products and their pricing. We would love to hear from you in the future so if we can help in any way please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fast delivery”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving your highly positive review! We are very pleased to hear that you are satisfied with our service. We would also love to hear from you in the future so if we can help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy access to web information and to order. Delivery excellent.”

Helpful Report

Posted 4 years ago

Hi There, thanks for leaving your review, It's really great to hear that you have had such a pleasant time ordering from ourselves. We are always striving to make your experience as seamless as possible so to hear this from you is very gratifying. We would love to hear from you again so if there is anything we can do please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Product ok postage cost outrageous”

Helpful Report

Posted 4 years ago

Hi Ian, thanks for leaving your review. It's good to hear that you are pleased with our goods. We work with our courier to supply you with a premium delivery service making sure these goods get to you safely and as soon as possible; The cost for this service should always reflect the quality of said service. Apologies the price wants favorable I hope next time the shipping cost is more ideal, If we can help in the future please do get in touch, We are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy to order reasonable prices quick despatch why not 5 stars then. Your courier let you down...badly. If i had known that you used that courier i would have went somewhere else for my goods. 4 items ordered delivered over 3 separate days.”

Helpful Report

Posted 4 years ago

Hello There, Firstly thank you for leaving your review we really appreciate the feedback. It's a shame to hear that you aren't satisfied with our delivery service. Working with our courier we want your experience to be as seamless as possible so apologies this hasn't been the case this time around. When dealing with larger quantities difficulties can arise, unfortunately. When these problems do happen we request you let us know so we can get in contact with our courier and get your goods to you ASAP. We would love to hear from you in the future so if there is anything else we can help with please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews