The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the rachets are very good stong durable long lasting they are heavy duty rachets not them small think ones u get in a car shops there ur big ones that lasts”

Helpful Report

Posted 10 years ago

“Quick delivery, great products, excellent customer service, thanks!”

Helpful Report

Posted 10 years ago

“The service was first class the product is good quality a pleasure doing business with them will be using them again in the future.”

Helpful Report

Posted 10 years ago

“Very good value product. Well packaged. Dispatched and delivered in very good time. Spot on.”

Helpful Report

Posted 10 years ago

“Cheapest straps i could find online and the quality is great too. I order some of the easy winders too - they save so much time! I would definitely order from the ratchet shop again.”

Helpful Report

Posted 10 years ago

“Very easy to order. Good quality products at reasonable prices. Items arrived before quoted delivery date. Great. Will use The Ratchetshop again.”

Helpful Report

Posted 10 years ago

“Very good value not to sure about courier service although it did arrive 2 day late ???”

Helpful Report

Posted 10 years ago

“Excellent company to do business with. Price and service superb.”

Helpful Report

Posted 10 years ago

“Good customer service and info, will use again”

Helpful Report

Posted 10 years ago

Thanks Ed we appreciate your kind review

Posted 10 years ago

“I have bought a few items from the ratchet shop, they are fast at delivery i can order on Monday turns up Tuesday, i use the straps for tie downs for a wheelchairs in my vehicle, i do use these as a add on ones to the ones i already have, but i find them easy to use.”

Helpful Report

Posted 10 years ago

Many thanks for your detailed review, it is very much appreciated

Posted 10 years ago

Many thanks for your detailed review, it is very much appreciated

Posted 10 years ago

“I ordered a 7mm grade 80 chain, ten minutes later I sent an email asking if I could amend the order for an 8mm chain. Chain was sent the next day, then reply received explaining I was too late. I asked a question about cutting, which was ignored. Poor communication & costume service.”

Helpful Report

Posted 10 years ago

Hi Ross, thankyou for taking the trouble to complete your review. We are sorry your shopping experience wasnt as you would have like it. We cannot ensure that emails are answered quickly. It would have been much better for you if you had called us to rectify your mistake, then we would have acted accordingly; I'm afraid sending an email leaves too much to chance and your email wasnt read until after your chain had been sent best wishes Ann

Posted 10 years ago

“Still waiting for the delivery. Rang chasing yesterday and no-one called back, rang again today and spoke to Glen, who did chase it and rang back with up0date.”

Helpful Report

Posted 10 years ago

Hi Barbara. We are happy that your order has now been resolved. We were unsure as to why noone had called you back until we deduced that it was the courier company DPD that failed to return your call. However Glenn from our company was able to follow up your query and sort matters out for you best wishes Ann

Posted 10 years ago

“Quality products, excellent value, efficiently delivered.”

Helpful Report

Posted 10 years ago

thanks Mike for taking the trouble to give us such a great review, your comments are much appreciated

Posted 10 years ago

“The word is BRILLIANT!!!!”

Helpful Report

Posted 10 years ago

Hi many thanks indeed for your great review, we really appreciate your taking the time to respond and happy that all went well for you

Posted 10 years ago

Hi many thanks indeed for your great review, we really appreciate your taking the time to respond and happy that all went well for you

Posted 10 years ago

“A good and quick dealer”

Helpful Report

Posted 10 years ago

Hi thanks so much for taking the trouble to give us such a good review

Posted 10 years ago

Hi thanks so much for taking the trouble to give us such a good review

Posted 10 years ago

“The website was easy enough to use. It promised next working day delivery which was essential to my ordering from the Ratchet Shop. However, my goods didn't arrive for nearly a week which meant that I had to purchase replacements elsewhere.”

Helpful Report

Posted 10 years ago

Hi Jennifer thankyou for taking the time to give us a review. I have looked into your order and unfortunately you didnt order in time for next day delivery. I understand you then upgraded to a Sunday delivery directly with DPD but this cancelled out the original delivery. Then we had the Bank Holiday. I can see that you have now received the goods and apologies that the process did not go smoothly for you best regards Theratchetshop

Posted 10 years ago

“Cant say any more than brilliant service . Kind Regards Ed Harris”

Helpful Report

Posted 10 years ago

Dear Ed, many thanks for taking the trouble to give us such a great review. We are always so happy when things go well for our customers best wishes

Posted 10 years ago

Dear Ed, many thanks for taking the trouble to give us such a great review. We are always so happy when things go well for our customers best wishes

Posted 10 years ago

“Great service and a cracking product at a good price. What's not to like?”

Helpful Report

Posted 10 years ago

Cheers Matthew, its so kind of you to take the trouble to give us your review and a great one at that, many thanks

Posted 10 years ago

“SERVICE VERY GOOD ALTHOUGH THE ITEM I REQUIRED WAS OUT OF STOCK AN ALTERNATIVE WAS OFFERED”

Helpful Report

Posted 10 years ago

Thanks so much Neil for your good review and we're happy we were able to help you best wishes

Posted 10 years ago

“Excellent service couldn't get them any quicker”

Helpful Report

Posted 10 years ago

thanks Keith for your great review best wishes

Posted 10 years ago

thanks Keith for your great review best wishes

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews