The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to do business with. Price and service superb.”

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Posted 10 years ago

“Good customer service and info, will use again”

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Posted 10 years ago

Thanks Ed we appreciate your kind review

Posted 10 years ago

“I have bought a few items from the ratchet shop, they are fast at delivery i can order on Monday turns up Tuesday, i use the straps for tie downs for a wheelchairs in my vehicle, i do use these as a add on ones to the ones i already have, but i find them easy to use.”

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Posted 10 years ago

Many thanks for your detailed review, it is very much appreciated

Posted 10 years ago

Many thanks for your detailed review, it is very much appreciated

Posted 10 years ago

“I ordered a 7mm grade 80 chain, ten minutes later I sent an email asking if I could amend the order for an 8mm chain. Chain was sent the next day, then reply received explaining I was too late. I asked a question about cutting, which was ignored. Poor communication & costume service.”

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Posted 10 years ago

Hi Ross, thankyou for taking the trouble to complete your review. We are sorry your shopping experience wasnt as you would have like it. We cannot ensure that emails are answered quickly. It would have been much better for you if you had called us to rectify your mistake, then we would have acted accordingly; I'm afraid sending an email leaves too much to chance and your email wasnt read until after your chain had been sent best wishes Ann

Posted 10 years ago

“Still waiting for the delivery. Rang chasing yesterday and no-one called back, rang again today and spoke to Glen, who did chase it and rang back with up0date.”

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Posted 10 years ago

Hi Barbara. We are happy that your order has now been resolved. We were unsure as to why noone had called you back until we deduced that it was the courier company DPD that failed to return your call. However Glenn from our company was able to follow up your query and sort matters out for you best wishes Ann

Posted 10 years ago

“Quality products, excellent value, efficiently delivered.”

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Posted 10 years ago

thanks Mike for taking the trouble to give us such a great review, your comments are much appreciated

Posted 10 years ago

“The word is BRILLIANT!!!!”

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Posted 10 years ago

Hi many thanks indeed for your great review, we really appreciate your taking the time to respond and happy that all went well for you

Posted 10 years ago

Hi many thanks indeed for your great review, we really appreciate your taking the time to respond and happy that all went well for you

Posted 10 years ago

“A good and quick dealer”

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Posted 10 years ago

Hi thanks so much for taking the trouble to give us such a good review

Posted 10 years ago

Hi thanks so much for taking the trouble to give us such a good review

Posted 10 years ago

“The website was easy enough to use. It promised next working day delivery which was essential to my ordering from the Ratchet Shop. However, my goods didn't arrive for nearly a week which meant that I had to purchase replacements elsewhere.”

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Posted 10 years ago

Hi Jennifer thankyou for taking the time to give us a review. I have looked into your order and unfortunately you didnt order in time for next day delivery. I understand you then upgraded to a Sunday delivery directly with DPD but this cancelled out the original delivery. Then we had the Bank Holiday. I can see that you have now received the goods and apologies that the process did not go smoothly for you best regards Theratchetshop

Posted 10 years ago

“Cant say any more than brilliant service . Kind Regards Ed Harris”

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Posted 10 years ago

Dear Ed, many thanks for taking the trouble to give us such a great review. We are always so happy when things go well for our customers best wishes

Posted 10 years ago

Dear Ed, many thanks for taking the trouble to give us such a great review. We are always so happy when things go well for our customers best wishes

Posted 10 years ago

“Great service and a cracking product at a good price. What's not to like?”

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Posted 10 years ago

Cheers Matthew, its so kind of you to take the trouble to give us your review and a great one at that, many thanks

Posted 10 years ago

“SERVICE VERY GOOD ALTHOUGH THE ITEM I REQUIRED WAS OUT OF STOCK AN ALTERNATIVE WAS OFFERED”

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Posted 10 years ago

Thanks so much Neil for your good review and we're happy we were able to help you best wishes

Posted 10 years ago

“Excellent service couldn't get them any quicker”

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Posted 10 years ago

thanks Keith for your great review best wishes

Posted 10 years ago

thanks Keith for your great review best wishes

Posted 10 years ago

“I bought a trailer winch. Delivered very quickly and efficiently. It was as described - a good quality item. I called to ask for some technical help. Unfortunately I was promised a call back but this didn't happen. Perhaps just a slip. Would have rated them Very Good otherwise. However, I will use the Ratchet Shop again.”

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Posted 10 years ago

Hi Matthew many thanks for purchasing the winch and for taking the trouble to send a review. I checked with my colleagues and the person in question did attempt to call you back and left a voice mail, we always try to follow up customers queries Apologies that you didnt get to speak to anyone, if you would like us to call again then we are more than happy to do so best wishes

Posted 10 years ago

“Quick & efficient service and the straps are great quality - thanks”

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Posted 10 years ago

thanks Kim we really appreciate your kind comments

Posted 10 years ago

thanks Kim we really appreciate your kind comments

Posted 10 years ago

“Great service, quick delivery and looks well made.”

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Posted 10 years ago

Hi Terry many thanks for your kind comments, we're so happy we were of service to you best wishes

Posted 10 years ago

“Great price! Great speed! Great product!”

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Posted 10 years ago

thanks Alistair for taking the trouble to give us such a great review

Posted 10 years ago

thanks Alistair for taking the trouble to give us such a great review

Posted 10 years ago

“I have just received my first order & I have to say how very pleased I am, the product was just what I expected & the delivery was excellent very prompt.”

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Posted 10 years ago

Dear Barrie many thanks for taking the trouble to give us such a great review

Posted 10 years ago

“Easy site to use and a good range of products”

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Posted 10 years ago

Dear Adrian, many thanks for taking the trouble to give us such a great review

Posted 10 years ago

Dear Adrian, many thanks for taking the trouble to give us such a great review

Posted 10 years ago

“Very efficient service. Goods arrived exactly when they said they would. Thanks.”

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Posted 10 years ago

Hi Martin many thanks for such a great review

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews