The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Product, great price, and very fast delivery - However - let down by the courier who left it on the doorstep whilst I was away from home for several days!”

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Posted 9 years ago

thanks for your kind words Bill. We have noted what you said about the courier service and have passed this onto them

Posted 9 years ago

thanks for your kind words Bill. We have noted what you said about the courier service and have passed this onto them

Posted 9 years ago

“Fast delivery and good quality products”

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Posted 9 years ago

Many thanks for your kind words

Posted 9 years ago

“Quick delivery, shame some of the items we wanted were out of stock, those we did order we were pleased with.”

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Posted 9 years ago

Hi Robert, many thanks for your kind words. I'm sorry some of the items were out of stock, on the whole most of our items are in stock as I write, we try our utmost to keep it that way. Best wishes

Posted 9 years ago

“Good value product delivered ahead of schedule.Would recommend to others and will use again when needed.”

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Posted 9 years ago

Thanks Michael for such a brilliant review

Posted 9 years ago

“Ordered on the 6th, spoke to customer services twice but did not really know what was happening, i understand the problem was caused by the courier which should be delivering today, 13th, but will have to wait and see!!”

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Posted 9 years ago

“Came fast - good and sturdy product, but no instructions for us novice ratchet people”

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Posted 9 years ago

Hi Stephen, thanks so much for your kind review. We are in the process of producing a series of mini videos to assist our customers in using our products

Posted 9 years ago

“Very quick and efficient service”

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Posted 9 years ago

Hi Neil, many thanks for your kind words

Posted 9 years ago

Hi Neil, many thanks for your kind words

Posted 9 years ago

“I found the whole process very easy and fairly quick, the delivery went ahead without issues and I was pleased. There is one issue, I run a newly established business and could find no way of printing off a receipt of the transaction, if you could email me one through, that would complete my general good thoughts of your company, thanks.”

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Posted 9 years ago

Hi Matthew. Thank you so much for taking the time to give us such a great review Someone should have sent you a receipt by now. You will also have received an email with a PDF attached of your invoice If you have any further concerns we are only to happy to help Best wishes

Posted 9 years ago

“Easy to use and efficient service.”

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Posted 9 years ago

Cheers Elliot, we appreciate your taking the trouble to give us such a great review

Posted 9 years ago

Cheers Elliot, we appreciate your taking the trouble to give us such a great review

Posted 9 years ago

“the item was poorly packed, resulting in the packet coming open and was then delayed in the postal system awaiting rewrapping, fortunately both pieces were delivered in full”

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Posted 9 years ago

Hi Bill We're very sorry to hear of your concerns and will look into this matter straight away Our parcels come in either a box or an expresspak and we usually wrap a large amount of tape around in addition I'm sorry that we have failed you on this occasion Best wishes

Posted 9 years ago

“Good quality lifting equipment, but delivery charge eats into value for money,ok if you are placing a large order but if you only need a small amount 7.95 delivry is to much.”

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Posted 9 years ago

Hi. Thank you for taking the time to give us your review We do offer a cheaper postage which takes 5 working days for goods up to 10kg We can also offer a lower price for next day delivery for goods up to 5kg Otherwise our postage covers goods up to 30kg and if ordered by 13.30 should arrive the next day This service is fully tracked We have not been able to find a comparable service at a lower price but we are always looking for better prices which we would happily pass onto the customer for their benefit

Posted 9 years ago

“Paid for next day delivery. Items didn't arrive before I left on a trip 8 days later. I was given a refund. Items then arrived 4 days after I left and were collected and taken away same day. Charming people at Ratchet Shop, useless delivery company.”

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Posted 9 years ago

Hi Tim many thanks for taking the trouble writing us such a kind review. We're truly sorry about the courier problems and have taken this up with them Hope youre having a great stay in France the ratchetshop

Posted 9 years ago

“Very good, fast delivery, excellent service”

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Posted 9 years ago

thanks Sandy for your kind words

Posted 9 years ago

“Very helpful and quick on delivery we will be using again”

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Posted 9 years ago

Cheers Richard, we're happy we were able to have been of service

Posted 9 years ago

“We have used Ratchet Shop a few times and delivery is always spot on. The products are very reasonably priced and good quality. We will definitely shop here again.”

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Posted 9 years ago

Thankyou Cheryl, we really appreciate your kind words

Posted 9 years ago

Thankyou Cheryl, we really appreciate your kind words

Posted 9 years ago

“Excellent Service”

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Posted 9 years ago

Many thanks for this review Gary

Posted 9 years ago

“Excellent service, as the straps which I ordered were not in stock they sent the next size up at no extra cost. The only drawback being that I will now have to cut them to the length that I require. However on the plus side I can use the off cuts with a ratchet at each end.”

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Posted 9 years ago

Hi Gerald, many thanks for taking the trouble to give us such a kind review

Posted 9 years ago

“Good quality,price and service (as is normal for this company!)”

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Posted 9 years ago

“The online help was useful to me in deciding whether the products were suitable for me, the web site was easy to use and the product range extensive. Fast delivery too. I would say it pays to go to the experts and I am glad I did, instead of trawling ebay etc looking for a bargain from any old seller which I am afraid I have tended to do in the past and it has often resulted in an unsuitable product. Definitely recommend this company.”

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Posted 9 years ago

Thankyou Janet for your extremely kind review, we're happy we could be of service

Posted 9 years ago

“Hello Not yet arrived Apparently sent a week ago”

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Posted 9 years ago

Hi Michael we're looking into this with DPD and getting it put right for you best wishes Ann

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews