The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received helpful product advice over the phone before making my purchase which also reassured me that I was dealing with a genuine company. Placed my order at 11:40 and was pleasantly surprised to get a confirmation email from the carrier at 12:15 to say that my parcel had been dispatched. Parts arrived in good condition so overall well pleased with the service and will use Ratchet shop again.”

Helpful Report

Posted 10 years ago

Dear Gareth, many thanks for taking the trouble to give us such a great review; we were delighted with your comments

Posted 10 years ago

“Very quick service and well packaged but not to excess”

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Posted 10 years ago

Cheers Richard thanks for your great review, it is much appreciated

Posted 10 years ago

Cheers Richard thanks for your great review, it is much appreciated

Posted 10 years ago

“Excellent service from Ratchet Shop apart from the packaging which let them down. The DPD carriers also let them down by being a day late and then the items escaped from the packaging and had to re shipped.”

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Posted 10 years ago

Dear Colin, many thanks for taking the trouble to give us your review. I apologise if the packaging was insufficient. We work closely with DPd the couriers to make sure their service is up to scratch and we have followed up this matter with them best wishes theratchetshop

Posted 10 years ago

“Great service, neede some straps sent down to Spain. All arrived as required.”

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Posted 10 years ago

Hi David, thanks for your great review

Posted 10 years ago

Hi David, thanks for your great review

Posted 10 years ago

“All good thank you very much, fast and well priced”

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Posted 10 years ago

Many thanks for your kind comments, they are much appreciated

Posted 10 years ago

Many thanks for your kind comments, they are much appreciated

Posted 10 years ago

“Terrific fast service and quality products.”

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Posted 10 years ago

thanks Robert for such a great review

Posted 10 years ago

“Very quick and efficient service. The ratchet straps are extremely robust and well engineered, easy to use and way better than I expected for the price. Will definitely use again and recommend to others........look no further !!”

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Posted 10 years ago

thankyou Peter for such a great review

Posted 10 years ago

“Very good service correct item arrived first time. will recommend to others. Regards Phil.”

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Posted 10 years ago

Thankyou Philip for such a great review

Posted 10 years ago

“from my first phone call received very good helpfull speedy service thank you”

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Posted 10 years ago

Dear Sheila thanks so much for such a kind review

Posted 10 years ago

“Order correct payment correct wrong items in box not good as needed straps that day sorted now”

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Posted 10 years ago

Hi Peter so sorry that there was an error with your package but we're happy it was sorted out for you as soon as possible

Posted 10 years ago

“Able to chat to a member of staff via the website whilst viewing the product pages, very helpful.”

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Posted 10 years ago

Many thanks Richard for taking the time for giving us such a great review

Posted 10 years ago

Many thanks Richard for taking the time for giving us such a great review

Posted 10 years ago

“Excellent efficient service. Too soon to say how good the product is. Not used it yet.”

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Posted 10 years ago

Many thanks for your kind review, we hope that you find the products useful best wishes

Posted 10 years ago

“Super quick delivery and the ratchet mechanisms on the straps I bought (4t and 9T) were much better than any others I had used. Smooth action even before a little WD40 was added.”

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Posted 10 years ago

thankyou so much for taking the trouble to submit this great review; we are glad that you are happy with the products best wishes theratchetshop

Posted 10 years ago

“Have bought many ratchet straps to hold down stuff in my trailer, and the ones I got from The Ratchet Shop are miles better, won't be going anywhere else in future, G Lairdy”

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Posted 10 years ago

many thanks indeed for taking the trouble to write such a great review; we are so glad that you are happy with our products best wishes theratchetshop

Posted 10 years ago

“Easy ordering and quick delivery”

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Posted 10 years ago

thankyou for your great review

Posted 10 years ago

“Very wide selection, order processed and delivered quickly. Parcel arrived well packed and best of all my order was correct. No more Ebay for me straight to the proper guys!”

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Posted 10 years ago

thanks so much for this great review Mike, we're glad that you are happy with our products theratchetshop

Posted 10 years ago

“Excellent service and communication for purchase of two ratchett straps which arrived as described.”

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Posted 10 years ago

Many thanks for your great review

Posted 10 years ago

“Very pleased with the quality of the product and prompt delivery”

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Posted 10 years ago

thankyou Jane for taking the trouble to give us a good review

Posted 10 years ago

“Happy with my purchase”

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Posted 10 years ago

Thanks so much for your kind review

Posted 10 years ago

“would use again very quick”

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Posted 10 years ago

Many thanks Kevin for your great review

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews