The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Product, Excellent product knowledge and excellent service. Well Done!”

Helpful Report

Posted 9 years ago

Thanks a bunch Jay. I myself served you and it was a pleasure talking to you best wishes Ann

Posted 9 years ago

“Absolute fantastic service from first telephone call to items being delivered. Email confirmation of order, text messages to alert of pending delivery time, text message to inform of delivery with proof of recipients name. Items arrived on time, correct and excellent product ready for use. A pleasure to do business with, Thank you.”

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Posted 9 years ago

Cheers Paul , its so kind of you to write such great things about us; it makes our working week even better best wishes Ann

Posted 9 years ago

“Very helpful with technical advice and very helpful with general ordering enquiries”

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Posted 9 years ago

Hi Dougie Many thanks for giving us such a great review. I hope the products you bought were right for the job you had in mind Best wishes Ann

Posted 9 years ago

“Very good communication about order status. Very quick delivery and excellent strong product for use with securing 208 Litre drums of oil. We will use this company again for some lighter use straps for securing other car parts and panels in our 8 delivery vehicles.”

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Posted 9 years ago

Many thanks Brian for taking the trouble to give us such a great review. I'm glad that the straps proved useful and look forward to helping you again in the future

Posted 9 years ago

“Good prices and pretty fast shipping, recommended!”

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Posted 9 years ago

Many thanks Christian for recommending us, we greatly appreciate such a good review

Posted 9 years ago

“Very quick turnaround. I ordered items just before midday and they were delivered 13:17 the following day, outstanding,; plus I could track their progress in the van, which was spot on. The website images were not that clear for the continuous stops, as they could have been the soft strops with ends. I went for the flat strops to be on the safe side - excuse the pun. Prices were competitive even with postage. Highly recommended”

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Posted 9 years ago

Hi Jerome many thanks indeed for taking the trouble to complete our review. Ive taken note that we need to improve some of our images and put this on the to-do list I agree, the DPD tracking system is really useful Hope we can be of assistance any other time best wishes

Posted 9 years ago

“Good fast service, I did not place my order online but when I phoned in the staff were more than happy to take my order, which was great. I have dealt with other Companies who just tell you they can only take orders online. Other than spelling my surname wrong, very happy. Linda Kerridge”

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Posted 9 years ago

Hi Linda many thanks for your kind review. Sorry about the spelling mistake! We're more than happy to take orders over the phone, some people call to ask us about the products and there are many people who prefer to hear a voice at the end of the phone Many thanks and best wishes from us

Posted 9 years ago

“Excellent service from initial enquiry to next day delivery received on time. We were let down by our usual supplier but will always use you now for our heavy lifting gear requirements. Daniel Green - Service Manager, IMOTEK International.”

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Posted 9 years ago

Hi Daniel many thanks indeed for taking the trouble to complete our review We're happy that we were able to help you and hope that we can be of further assistance to you in the future

Posted 9 years ago

“Failed to deliver next day as the website implies. They promote and imply next day delivery 'if ordered by 1330hrs' and cleverly appear to charge for this service. Needless to say the goods didn't turn up the next day and they just blame the couriers! nothing written in their standard delivery 'tab' terms about this STANDARD service that could take up to 4 days due to guess what.. Human error, traffic problems, weather issues or simply malfunctions ! The Ratchet Shop - its not clear, not easily found in anything other than your T&C's and so its deceptive. If i could be bothered, I would continue my claim for a carriage refund as I feel this could be challenged.. you score very low for this with 1*”

Helpful Report

Posted 9 years ago

Hi Piers we're truly sorry that you feel let down by us We have no intention of deceiving our customers I can assure you. DPD the couriers only offer a next-day service, this is their standard service. However sometimes problems crop up. We do quote that the next day status isnt binding but we always endeavour to get the product to our customer as soon as possible Once again, apologies for your discontent

Posted 9 years ago

“This company has an excellent product range and they are superbly efficient regarding despatch and delivery. I look forward to dealing with them again.”

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Posted 9 years ago

Hi Gordon, many thanks for taking the trouble to complete our review We continue to look for new products all the time to make our site even more comprehensive. We're happy to be of assistance again in the future

Posted 9 years ago

“Always brilliant first class service from these guys ... just amazed how quickly the merchandise arrives after ordering. Have no hesitation in recommending The Ratchet Shop not just on brilliant service but excellent prices too. Don't bother shopping around for stuff get it here you won't be disappointed.”

Helpful Report

Posted 9 years ago

Hi thankyou so much for such a great review it always gives us a boost to hear we are being appreciated. Many thanks indeed

Posted 9 years ago

“Very clear details. Swift delivery. That's all I ask.”

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Posted 9 years ago

HI Ian many thanks for taking the trouble to give us such a kind review best wishes Ann

Posted 9 years ago

“Helpful service, very quick despatch & delivery, very good.”

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Posted 9 years ago

Hi martin thanks a bunch for such a great review, we really appreciate it

Posted 9 years ago

Hi Martin many thanks indeed for such a kind review

Posted 9 years ago

“i did NOT agree to your mailing list, please remove me Paul Davison”

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Posted 9 years ago

HI Paul sorry to have troubled you. We only send out mailing if you click on subscribe to our newsletter. We have unsubscribed you, if that hasnt worked for any reason you can just click at the bottom of the mailshot to unsubscribe immediately

Posted 9 years ago

“Perfect transaction and genuine goods with all the appropriate safety operating limits clearly labelled. Delivered promptly and cheaply. Thank you.”

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Posted 9 years ago

Many thanks for your detailed review Ann

Posted 9 years ago

Many thanks for your detailed review Ann

Posted 9 years ago

“I had great service from this company, all my questions were answered promptly and in a professional manner. Transaction was smooth, item arrived as promised. Great product, well made at a very competitive price! I shall be using it regularly to safely tie down the luggage in the boot of my estate car. Many thanks 10/10 Gunter from Cheshire”

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Posted 9 years ago

Thanks so much for your kind review Gunter. It was a pleasure doing business with you

Posted 9 years ago

“Good quality products at a good price”

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Posted 9 years ago

Thankyou Neil for taking the time to give us such a great review best wishes Ann

Posted 9 years ago

“Found them extremely helpful and informative. The items we purchased fitted the roll”

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Posted 9 years ago

Hi Paul many thanks for such a great review, we really appreciate hearing from you

Posted 9 years ago

“Speedy turn around will use again.”

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Posted 9 years ago

thanks Jeff for writing such a good review

Posted 9 years ago

“Quality products, fast dispatch”

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Posted 9 years ago

thanks Milosz for your kind comments

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews