The Ratchet Shop Reviews

4.8 Rating 3,112 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got exactly what I was looking for. Very quick response and delivery I highly recommend them . I would certainly use agen”

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Posted 9 years ago

Many thanks Lee for taking time to give us such a great review and many thanks for your order Ann

Posted 9 years ago

“Not knowing anything about chains, clevis pins etc i spoke to a gentleman with an american accent who explained all the jargon and talked me through what i needed and even did the order. Excellent. Delighted with what arrived; exactly what i wanted”

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Posted 9 years ago

Thankyou Alf. I made sure that Glenn who dealt with you order, was told you gave him a great review. Being American its pretty easy for us to know who served you, so there's no escape for him, ha ha! Hes a great guy and a credit to our team best wishes Ann

Posted 9 years ago

“Great service would recommend and use again thanks”

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Posted 9 years ago

Many thanks Andrew for taking the trouble to give us such a great review

Posted 9 years ago

“More than happy with the service the rachet strap shop provided.”

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Posted 9 years ago

Thanks Lee for your great review, it is very much appreciated best wishes Ann

Posted 9 years ago

“Great price and speedy delivery. Time will tell if the straps will last but they look good quality. All in all very happy.”

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Posted 9 years ago

Many thanks Geoff for taking the trouble to give us such a good review, it is very much appreciated Ann

Posted 9 years ago

“Great product, delivery was more expensive than I really wanted to pay but then again the product is very heavy so i understand why it was that much. Overall very happy”

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Posted 9 years ago

“Bought a couple of big 100mm wide ratchet straps. In fact I probably have spent that amount buying the cheap 25mm ones in the past only for them to break after a few uses. The ones from the Ratchet shop seem good quality, time will tell. John”

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Posted 9 years ago

Thankyou John for taking the trouble to give us such a good review, I hope you remain satisfied with our goods best wishes Ann

Posted 9 years ago

“Excellent Product, Excellent product knowledge and excellent service. Well Done!”

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Posted 9 years ago

Thanks a bunch Jay. I myself served you and it was a pleasure talking to you best wishes Ann

Posted 9 years ago

“Absolute fantastic service from first telephone call to items being delivered. Email confirmation of order, text messages to alert of pending delivery time, text message to inform of delivery with proof of recipients name. Items arrived on time, correct and excellent product ready for use. A pleasure to do business with, Thank you.”

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Posted 9 years ago

Cheers Paul , its so kind of you to write such great things about us; it makes our working week even better best wishes Ann

Posted 9 years ago

“Very helpful with technical advice and very helpful with general ordering enquiries”

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Posted 9 years ago

Hi Dougie Many thanks for giving us such a great review. I hope the products you bought were right for the job you had in mind Best wishes Ann

Posted 9 years ago

“Very good communication about order status. Very quick delivery and excellent strong product for use with securing 208 Litre drums of oil. We will use this company again for some lighter use straps for securing other car parts and panels in our 8 delivery vehicles.”

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Posted 9 years ago

Many thanks Brian for taking the trouble to give us such a great review. I'm glad that the straps proved useful and look forward to helping you again in the future

Posted 9 years ago

“Good prices and pretty fast shipping, recommended!”

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Posted 9 years ago

Many thanks Christian for recommending us, we greatly appreciate such a good review

Posted 9 years ago

“Very quick turnaround. I ordered items just before midday and they were delivered 13:17 the following day, outstanding,; plus I could track their progress in the van, which was spot on. The website images were not that clear for the continuous stops, as they could have been the soft strops with ends. I went for the flat strops to be on the safe side - excuse the pun. Prices were competitive even with postage. Highly recommended”

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Posted 9 years ago

Hi Jerome many thanks indeed for taking the trouble to complete our review. Ive taken note that we need to improve some of our images and put this on the to-do list I agree, the DPD tracking system is really useful Hope we can be of assistance any other time best wishes

Posted 9 years ago

“Excellent service from initial enquiry to next day delivery received on time. We were let down by our usual supplier but will always use you now for our heavy lifting gear requirements. Daniel Green - Service Manager, IMOTEK International.”

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Posted 9 years ago

Hi Daniel many thanks indeed for taking the trouble to complete our review We're happy that we were able to help you and hope that we can be of further assistance to you in the future

Posted 9 years ago

“This company has an excellent product range and they are superbly efficient regarding despatch and delivery. I look forward to dealing with them again.”

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Posted 10 years ago

Hi Gordon, many thanks for taking the trouble to complete our review We continue to look for new products all the time to make our site even more comprehensive. We're happy to be of assistance again in the future

Posted 9 years ago

“Always brilliant first class service from these guys ... just amazed how quickly the merchandise arrives after ordering. Have no hesitation in recommending The Ratchet Shop not just on brilliant service but excellent prices too. Don't bother shopping around for stuff get it here you won't be disappointed.”

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Posted 10 years ago

Hi thankyou so much for such a great review it always gives us a boost to hear we are being appreciated. Many thanks indeed

Posted 9 years ago

“Very clear details. Swift delivery. That's all I ask.”

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Posted 10 years ago

HI Ian many thanks for taking the trouble to give us such a kind review best wishes Ann

Posted 10 years ago

“Perfect transaction and genuine goods with all the appropriate safety operating limits clearly labelled. Delivered promptly and cheaply. Thank you.”

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Posted 10 years ago

Many thanks for your detailed review Ann

Posted 10 years ago

Many thanks for your detailed review Ann

Posted 10 years ago

“I had great service from this company, all my questions were answered promptly and in a professional manner. Transaction was smooth, item arrived as promised. Great product, well made at a very competitive price! I shall be using it regularly to safely tie down the luggage in the boot of my estate car. Many thanks 10/10 Gunter from Cheshire”

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Posted 10 years ago

Thanks so much for your kind review Gunter. It was a pleasure doing business with you

Posted 10 years ago

“Good quality products at a good price”

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Posted 10 years ago

Thankyou Neil for taking the time to give us such a great review best wishes Ann

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,112 reviews