The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi anyone who's reading this. I ordered a 4 leg chain lifter plus hooks and shorteners on a Thursday afternoon for a very fair price. They were delivered as promised on Friday afternoon and boy am I happy both with the quality and delivery time. Thanks to you all”

Helpful Report

Posted 7 years ago

Hello Nick Thank you so much for the amazing review! Your feedback means so much to us. Delighted to hear that your chains were up to your expectations and arrived so quickly! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Good selection (although lots out of stock this time around) and all has been rapidly delivered well packed and next day as promised, as per previous occasions. Much better prices than many selling the same gear too.”

Helpful Report

Posted 7 years ago

Hello Christopher So sorry about all of the items out of stock! We recently experienced a very busy period but we have several shipments on the water as we speak! We should be back in stock in most items very soon. If you would like, you can email me the items you were after and I can give you an estimate on when they will be in? Glad to hear the items you did order were all sent off to you as needed! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Came quickly, were what they were described as and work fine.”

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Posted 7 years ago

Hello there Thank you for taking the time to leave your feedback, it is much appreciated! Kind regards The Ratchet Shop

Posted 7 years ago

“superb service thanks”

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Posted 7 years ago

Hello Richard Thank you so much for the feedback. Glad to hear that our staff took good care of you. See you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“A very prompt and accurate delivery. The items are excellent quality.”

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Posted 7 years ago

Hello there Thank you so much for taking the time to share your experience, we value your feedback. Delighted to hear that you had a speedy delivery and are happy with the products you received. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Excellent Service. Have used The Ratchet Shop for several years and will continue to do so in the future.”

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Posted 7 years ago

Hello Chris Thank you for the kind words. We appreciate your loyalty very much. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Really good service. I would recommend them to anyone requiring lifting/etc equipment.”

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Posted 7 years ago

Hello there Thank you so much for taking the time to review our service, we appreciate it very much. So glad to hear you had a positive experience shopping with us, See you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Goods as expected”

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Posted 7 years ago

Hello there Thank you so much for taking the time to leave a review, see you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“brilliant. fast delivery. what more can you ask”

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Posted 7 years ago

Hi Stephen What a lovely review, thank you so much for the kind words. So glad you received great service, we will keep up the good work! See you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Excellent well made product, just perfect for my requirement.”

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Posted 7 years ago

Hello! Thank you so much for the feedback, delighted that our products are to your liking. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Excellent service item in stock delivered next day option to change delivery site or leave without a signature”

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Posted 7 years ago

Hi Chris So glad to hear you received your parcel in good time and received good service! We appreciate your business very much, see you soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Arrived a day later than anticipated but good quality”

Helpful Report

Posted 7 years ago

Hello there! Thank you so much for the feedback, we will certainly take this up with our courier service. Sorry to hear your parcel was late but glad to hear the products are to your liking. Kind regards The Ratchet Shop

Posted 7 years ago

“Good service. Good products”

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Posted 7 years ago

Hello there Thank you so much for taking the time to leave a review of our products and service. Delighted to hear you had a positive experience. Kind regards The Ratchet Shop

Posted 7 years ago

“Good stuff but the tool box was broken”

Helpful Report

Posted 7 years ago

Hi Jon Thanks so much for the feedback. Sorry to hear about the box! I will chat to the courier company, sounds like there was some heavy handling involved! Kind regards The Ratchet Shop

Posted 7 years ago

“Good speedy service. Thank you. Not tried the big ratchets yet but small ones seem very good”

Helpful Report

Posted 7 years ago

Hello Lavinia So glad to hear you are enjoying your products. I hope they are all up to your standards! We hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Very good product with fast delivery”

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Posted 7 years ago

Hi there Thank you so much for taking the time to share your experience with us. So glad to hear you had a positive one. Hope we can assist you again in the near future! Kind regards The Ratchet Shop

Posted 7 years ago

“Good product, quick delivery, well packed. would use again”

Helpful Report

Posted 7 years ago

“Emailed customer service to report one of the ratchet mechanism did not work but received no reply and no replacement”

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Posted 7 years ago

Hello Doug So sorry to hear this! I will follow up on this and send you an email to get all of the information from you so we can replace your ratchet mechanism ASAP. Kind regards The Ratchet Shop

Posted 7 years ago

Hi Doug! Confirming that your replacement handle is on its way to you! Sorry about the inconvenience. Kind regards Gina The Ratchet Shop

Posted 7 years ago

“I ordered a 1m lifting chain from The Ratchet Shop. It arrived within a couple of days and the product looks excellent, very impressed, very good quality.”

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Posted 7 years ago

Hello! Thank you so much for sharing your experience with us! Glad to hear everything went smoothly and you are happy with your lifting chain. See you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Very fast delivery and reasonable prices I will most likely shop here again!”

Helpful Report

Posted 7 years ago

Good day Lars-Erik So pleased to hear that you had a positive experience and decided to share! We so appreciate your feedback. Hope you will be shopping with us again soon! Kind regards The Ratchet Shop

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews