The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ratchet Shop stock a wide range of cost-effective lifting, towing, load binding and safety equipment all available through their user-friendly website. The service is friendy and efficient and their dispatch is fast. I recommend them highly.”

Helpful Report

Posted 4 years ago

Hello There Ian, We are really grateful for highly positive review. Its great to hear that your items have found you well and that you have found our service friendly and efficient. We appreciate you recommendation and are always happy to hear from you anytime! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent website, very easy to use and the items always arrive very quickly I would highly recommend this company”

Helpful Report

Posted 4 years ago

Hello Julie, Thanks a lot for leaving such a positive review we are pleased that you have had a pleasant experience. Its also great to hear that you found the process so efficient, Many thanks for the recommendation and we look forward to hearing from you in the future. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent product,great service.and value for money.”

Helpful Report

Posted 4 years ago

Hello there Charlton, Thanks for getting in contact we really appreciate your very positive review! We are also glad to hear that you have had an excellent experience purchasing from ourselves and if we can help in the future please don't hesitate to contact us.

Posted 4 years ago

“Good piece of kiy”

Helpful Report

Posted 4 years ago

Hi there Phil, thanks for leaving this review. We are really pleased that you are satisfied with our product please get in contact if you need anymore help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good stuff arrived quickly”

Helpful Report

Posted 4 years ago

Hello There Stephen, thanks for writing your review we are pleased to hear that your delivery has arrived on time and that you are satisfied with our products. If you need any help in the future please don't hesitate to contact us! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Service was very good, ordering was simple. Product was as expected. Very happy with the Ratchet Shop.”

Helpful Report

Posted 4 years ago

Hi there, we are pleased that you have had a pleasant experience ordering with ourselves. Your very positive review is highly appreciated, if We can help in another way please don't hesitate to get in contact.

Posted 4 years ago

“Have used many times. Always a top service. Will use again without any doubts.”

Helpful Report

Posted 4 years ago

Hello, That's great to hear! we are pleased we have been able to help and really appreciate your very positive review. We look forward to hearing from you in the near future. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Items ordered arrived well packaged and found to be good quality. Highly recommended”

Helpful Report

Posted 4 years ago

Hello There David, thanks for leaving your review. We are really pleased to hear that you have had a very positive experience buying from ourselves. we appreciate your recommendation and look forward to hearing from you in the future. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy to use, great prices with fast delivery”

Helpful Report

Posted 4 years ago

Hi there Craig, Its great to hear you had a good experience with The Ratchet Shop. Is there anything we could improve on to help get this review to a higher rating? If so please do let us know, also a big thanks from all of us here for using Our services. Kind Regards, The Ratchet Shop

Posted 4 years ago

“A very easy company to do business with. Steve Catlin”

Helpful Report

Posted 4 years ago

Hi there Steve, Thanks for getting in touch. We are pleased that you have had a seamless experience and we really appreciate your review. If you require any help in the future please don't hesitate to contact us.

Posted 4 years ago

“First class and no other comments”

Helpful Report

Posted 4 years ago

Hello John, Its great to hear that you are pleased with our service. If you need any help in the future please don't hesitate to contact us.

Posted 4 years ago

“Very helpful staff. Item arrived on time. Would recommend this company to anyone.”

Helpful Report

Posted 4 years ago

Hi There Kevin, We are pleased to hear that we have been able to help. It's great to hear that the parcel arrived on time many thanks for the recommendation.

Posted 4 years ago

“Superb web site. Superb product and superb service thanks”

Helpful Report

Posted 4 years ago

Hello there, It's great to hear that our service and products are held in such high regard. We are very thankful for your review and pleased that everything went smoothly. If we can help in the future please don't hesitate to contact us! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Really good order put in and items sent very quickly, just what was required for the job they were needed for”

Helpful Report

Posted 4 years ago

Hi there, Its great to hear that your items did what they needed to do and that the order arrived on time. We really appreciate your review if you need any help in the future you know where to find us :) . Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great quality delivered on time, can’t say anymore sound place to buy from”

Helpful Report

Posted 4 years ago

Hi there, Thanks for getting in touch. We are pleased that your order arrived in time and that you are satisfied with the great quality of our products. If you need any help in the future please don't hesitate to contact us. Kind Regards, The Ratchet Shop

Posted 4 years ago

“We tried to use the website last night, it would not proceed to payment....after waiting 25 minutes and closing down the page and starting again...still nothing. Tried on laptop, iPad and phone. Called this morning to explain, desperate for straps as collecting son’s first car and advised as now the delivery is expected in less time (as we couldn’t order yesterday) but advised the delivery cost will now be £18 but would have been £8.50 yesterday. No goodwill gesture offered, shame have ordered from before but never again.”

Helpful Report

Posted 4 years ago

Dear Mr Lyon As I kindly explained to you, you attempted to order yesterday evening at 7:44pm. Our daily cut off is at 14:45 each day which is displayed on a static banner on our page. I also explained that we had some issues with the website last night but even if the order was successful, your order still would have been received by yourself tomorrow (Friday) as we have a daily cut off time. The delivery for the order was still £8.50, you requested to have the delivery before 12pm which is £15.00. We were under no obligation to upgrade your delivery as a "goodwill gesture" as we do not process orders in the evening. All of our staff leave the office at 5pm. We are not a 24 hour operation and do not claim to be. I did try to assist you in placing the order this morning but you were rude and aggressive throughout the entire dealings despite The Ratchet Shop not being at any fault other than having a website issue which we are working through with tech support this morning. Had you handled the matter in a calmer and more polite manner we may have been more open to assisting you with your predicament. We pride ourselves in customer service as many positive reviews will show, however we do not take lightly to rude customers. Best wishes The Ratchet Shop

Posted 4 years ago

“Ordered an endless ratchett strap to secure the cover on a large garden table and chairs, i did live chat to ask there advice, ordered the one recommend and its perfect, cover has remand in place. ratchett easy to use. Friendly professional staff, fast and efficient service, certainly will use again and certainly would recommend.”

Helpful Report

Posted 4 years ago

Good Morning, It's great to hear that the part that was recommended worked well! We really appreciate your review and recommendation, if we can help you in anyway in the future please don't hesitate to contact us. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Superfast delivery! will be using again for future purchases.”

Helpful Report

Posted 4 years ago

Good Afternoon Liz, Its great to hear that your delivery arrived on time! We are pleased that you are satisfied with our service and we look forward to hearing from you in the future, All the best! Kind Regards, The Ratchet Shop

Posted 4 years ago

“good quick service”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving a review. We are pleased that you have found our service efficient and we look forward to hearing from you in the future. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Had all items in stock, good price, rapid delivery with courier that offered 1 hour delivery slot, very pleased with the service and happy to recommend”

Helpful Report

Posted 4 years ago

Hello There, Its great to hear that you are satisfied with our service and that Your package arrived in time! Thank you for the recommendation we appreciate that you would be happy to refer someone else to us. Many thanks! Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews