The Ratchet Shop Reviews

4.8 Rating 3,117 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at competitive prices offering excellent value for money. Website is user friendly and there are no issues finding what you are looking for, Perfect packaging and prompt delivery.”

Helpful Report

Posted 4 years ago

Hello Ian, Thanks for leaving your review. We are very appreciative of your custom. It's great to hear how pleasant you have found your buying experience. If we are able to help supply you in the future then please don't hesitate to get in touch as we would love to hear from you again, Until then all the best! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Didn’t know what I needed re ratchets. Phoned and spoke to a very pleasant chap who listened and advised. Placed order and it arrived quicker than anticipated. Excellent service given and would not hesitate to recommend to others.”

Helpful Report

Posted 4 years ago

Hello There, thanks so much for leaving your incredibly positive review. We are very pleased to hear that you are happy with both our service and delivery. We really appreciate your custom and the fact that you would recommend us to others. If we can help in any other way please get in touch, that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“First class delivery good product. Thanks”

Helpful Report

Posted 4 years ago

Hello There, Thanks for leaving your review! We are really happy to hear that you are pleased with both our product and delivery. It would be really good to hear from you once more in the future so if there is anything we can do to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service, speedy delivery”

Helpful Report

Posted 4 years ago

Hi There, Thank you for leaving your review. We are pleased to hear that You are satisfied with both our service and the delivery. We would love to hear from you in the future so if we can help in any way please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good service , prompt delivery straps just what I needed Thank you”

Helpful Report

Posted 4 years ago

Hi Henry, Thanks so much for leaving such a positive review. It's great to hear that the products you ordered have served you well. If we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Ordered some short link 8mm chain. delivered quick and was perfect for some industrial furniture I was building”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for getting in touch. We are really pleased to hear how much you have enjoyed your buying experience; We are also very pleased to hear your job went well. If there is any more we can do please get in touch, We are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fast efficient service and a good product.”

Helpful Report

Posted 4 years ago

Hello Nigel, thanks for leaving your highly positive review. We are really pleased that your experience buying from us has been so great, If there is anything we can do to help please get in touch, that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service, quick despatch. These are good quality ratchet straps not the cheap rubbish on ebay.”

Helpful Report

Posted 4 years ago

Hello There, Thanks for leaving your review your feedback is really appreciated. It's great to hear how much of a good experience purchasing from us has been and we are very pleased to hear we share the same opinion on our products! If there is anything we can do in the future please do get in contact, We are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“I ordered from The Ratchet Shop for the second time & I'm very pleased to say that my order was delivered very quickly, in just a few days. Very good service - Thank You.”

Helpful Report

Posted 4 years ago

Hello There Marvin, Well that's really good to hear! We really appreciate your returning custom and the fact you took the time to write such a positive review. We would love to hear from you again in the future so if there is any way we can help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent product and good service.”

Helpful Report

Posted 4 years ago

Hello There, Thanks for getting in touch. We are very pleased to hear that you are pleased with both our service and products. If there is anything we can do to help please get in touch, that's why we are here. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Having difficulties ordering online, The Ratchet Shop was pleased to take my order over the telephone and the staff member was very patient when dealing with an order that was to be delivered via a courier from the UK to Ireland. Excellent member of staff. Excellent service. Excellent delivery. 100% Thank you! Recommended!”

Helpful Report

Posted 4 years ago

Hello There John, Thanks so much for leaving your review it's really great to hear back from you! We really appreciate your kind words it's very gratifying to hear your appreciation for our members of staff. If there is any way we can help in the future please don't hesitate to get in touch that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fantastic service”

Helpful Report

Posted 4 years ago

Hello David, Thanks for leaving such a positive review! we are pleased to hear that you are happy with our service. If we are able to supply you in the future please get in touch we are here to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“1st class service. Very happy with the product. Thank you 👍”

Helpful Report

Posted 4 years ago

Hi There Michael, Thanks for leaving your great review. We are really pleased to hear how pleasant your experience buying from us has been. We would love to hear from you in the future so if there is anything we can help with please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy to navigate website; very helpful Customer Services staff when needed; prompt delivery”

Helpful Report

Posted 4 years ago

Hello There, Thanks for getting in touch! We are very pleased to hear how your buying experience was so pleasant. It's also great to hear that you are happy with both our service and delivery. If we can help in any way in the future please do get in contact. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Brilliant prompt service as always”

Helpful Report

Posted 4 years ago

Hello Tracey, thanks for leaving your review. We are really happy to hear from you and that you have had such a pleasant buying experience. If we are able to help you in the future please get in touch we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“perfectly prompt and just what we needed”

Helpful Report

Posted 4 years ago

Hi There, thanks for leaving your highly positive review. We really appreciate your custom and we are pleased that the items you ordered have been what you needed. If we can help again in the future please don't hesitate to get in touch. Kind regards, The Ratchet Shop

Posted 4 years ago

“Easy purchase and great product with quick delivery - well packed.”

Helpful Report

Posted 4 years ago

Hello There, thanks for getting in touch and leaving your review. It's good to hear that you are pleased with your experience purchasing from us, if there is any more we can do please get in contact, we are here to help! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Quality product as described, good value and delivered quickly in time frame promised.”

Helpful Report

Posted 4 years ago

Hi There, It's fantastic to hear how you have had such a great experience purchasing from us. Even in these trying times, we are making sure our customers are getting the best service we can provide so to hear this from yourself is very gratifying. If we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Order was dealt with dealt efficiently and the items (lifting chains) arrived swiftly by courier (DPD) very securely packaged. Thank you Ratchet Shop.”

Helpful Report

Posted 4 years ago

Hi Michael, We really appreciate hearing from you, It's great to hear how seamless your experience purchasing from us has been (especially as we are always trying to make your experience as seamless as possible) if there is any more we can do to help out please let us know, that's why we are here! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good price High quality product Delivered straight away Always use them”

Helpful Report

Posted 4 years ago

Hi There Duncan, Thanks for leaving such a positive review. It's very gratifying to hear your reasoning for coming back to us, we really appreciate your custom and if there is anything we can do in the future to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,117 reviews