The Ratchet Shop Reviews

4.8 Rating 3,164 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top class service”

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Posted 6 years ago

Hello, We are happy to hear that you had a positive experience! We hope to hear from you again in the future. Kind Regards, The Ratchet Shop.

Posted 6 years ago

“Great price and service”

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Posted 6 years ago

Hello James, Thank you for your feedback. We're continuously working on having the best products around, so it is nice to hear your kind words. Kind Regards, The Ratchet Shop.

Posted 6 years ago

“Brilliant! Fast,effient, easy to deal with and good value!”

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Posted 6 years ago

Hi Chris, Thank you for your kind words, we're happy to hear that you're satisfied with the service we provide. We hope to see you again soon! Kind Regards, The Ratchet Shop.

Posted 6 years ago

“good easy to use ,quick service and good quality.”

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Posted 6 years ago

Hello, Thank you for your feedback, we're glad to hear that you are satisfied with the service. We look forward to working with you in the future. Kind Regards, The Ratchet Shop.

Posted 6 years ago

“no one answers phone, did not get next day delivery as stated on website and as yet I have had no reply to a email sent nearly a weekago”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear of your issue and have checked back through our records to find that there was indeed a hold up with our courier. It appears that delivery took place on the 27th. Sadly, certain variables are out of our hands here at The Ratchetshop. However, we do take great pride in our service so to hear that you have had trouble contacting us is a concern and one that we would like to rectify. We have sent you an email this morning so that we may speak further. Kind regards, The Ratchetshop.

Posted 6 years ago

“Swift delivery very efficient service as always and of course great products. Recommend highly”

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Posted 6 years ago

Hi Claude, Thank you so much for your words, and recommendation. We have grown to be what we are today by working alongside people such as yourself, doing our best at all times for our customers. To have your appreciation makes the hard work worthwhile, so thank you so very much. Kind Regards, The Ratchetshop.

Posted 6 years ago

“Great supplier of ratchet straps and chain binders, arrives promptly as promised and quality of products is good. Many thanks for latest supply of 38mm wide 3000kg straps, love this size for our service truck. Cheers.”

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Posted 6 years ago

Hi John, Thank you so much for your kind review. We do our best to ensure that we offer a great service, so to have you come back to us with such kind words makes the whole job worthwhile- we certainly appreciate it. Kind Regards, The Ratchetshop.

Posted 6 years ago

“Very reliable service - ordered on Thursday received the delivery next morning as promised - ready to use on Saturday. Excellent price - very happy, will use again for any of my ratchet needs in the future. 🔥🔥🔥”

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Posted 6 years ago

Hi Zam, Thank you very much for your kind words. It pleases us greatly to be able to work alongside appreciative people such as yourself. Your custom and kind feedback is very much appreciated by us. We can see for the picture that our straps were put to good use! We hope everyone had fun. Kind Regards, The Ratchetshop.

Posted 6 years ago

“great item, done the job perfectly”

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Posted 6 years ago

Hi Mr Flynn, Thank you for your feedback. We work hard to have some of the best products around, so it is nice to hear your kind words. Kind Regards, The Ratchetshop.

Posted 6 years ago

“Prompt delivery. Too soon to comment on durability.”

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Posted 6 years ago

Hi Chad, Thank you for your review. Do keep us updated on the products durability as we continually monitor our products through testing and customer feedback. Kind Regards, The Ratchetshop.

Posted 6 years ago

“My numerous encounters with the Ratchet Shop have been excellent from start to finish. Always really helpful service and great value for money. I can’t recommend them highly enough.”

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Posted 6 years ago

Hi Paul, Thank you for your very kind words and repeated custom. We always work hard to be the best that we can be, and reviews such as yours make it all worthwhile. We look forwards to working with you again. Kind Regards, The Ratchetshop.

Posted 6 years ago

“Goods arrived promptly. They were much heavier than I expected; this is a problem with shopping on line - you can't see everything in a picture. I don't remember whether weight was specified. If not, maybe it should be.”

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Posted 6 years ago

Hello, Sadly this is an issue with shopping online, as you have pointed out, and is one that catches me out as well (that and whether it will fit through the letterbox or not). All products listed on our website do feature weight specs, but perhaps these are not as prevalent as they should be. We will look into it and see where we can improve. Thank you for your constructive and kind review. Kind Regards, The Ratchetshop.

Posted 6 years ago

“Service was very good , and they resolved the poor service from dpd who failed to deliver on time.”

Helpful Report

Posted 6 years ago

Hello Rob Sorry to hear about this, we had not received a mail. This is perhaps a technical issue on our side and we are looking into this. A team member has sent you an email on the address attached to you and we hope we can assist you soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Quick service and excellent product, very happy”

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Posted 6 years ago

Hi Agostino, We are pleased to hear that you are happy with our efforts. Your kind words have made us very happy as well. So, thank you. Kind Regards, The Ratchetshop.

Posted 6 years ago

“good straps”

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Posted 6 years ago

Thank you, We work hard to ensure our products are always of good quality. Kind Regards, The Ratchetshop.

Posted 6 years ago

“An easy site to negotiate & order from.My order was delivered promptly & the excellent straps are already in use holding a large parcel to the back of the motor bike.Thanks.”

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Posted 6 years ago

Hi Dulcie, Thank you for your review. We have a biker among our staff who was very happy to hear that our efforts had pleased a biker. Your kind words are our reward, so thank you once again. Kind regards, The Ratchetshop.

Posted 6 years ago

“The straps very good quality. The order was dispatched quickly and delivered on time. The price was very reasonable as was the cost of shipping. I would have zero hesitation in purchasing from the Ratchet Shop again.”

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Posted 6 years ago

Hello Kevin, Thank you for your review as it put a smile on our faces when reading it. We always appreciate our customers, and it is nice to know that the feeling is mutual. Thanks again. Kind regards, The Ratchetshop.

Posted 6 years ago

“great service, ordered while in a meeting, was informed that the straps were on the way before the meeting ended (30 mins). arrived early next morning. cant ask for more thank you”

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Posted 6 years ago

Hi Philip, Thank you for your kind review. We pride ourselves on efficient service, so feedback such as yours goes to make us very happy. It is always a pleasure to work with those that appreciate our efforts. Thank you again. Kind regards, The Ratchetshop.

Posted 6 years ago

“next day delivery and straps very good at a good price. would deal with again.”

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Posted 6 years ago

Hi Martin, It is wonderful to hear that your are so please with our service. We strive to offer the best that we can at all times and feedback such as yours is very much appreciated. Kind regards, The Ratchetshop.

Posted 6 years ago

“Really good products at sensible prices”

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Posted 6 years ago

Hello, Thank you for kind words. We take great pride in receiving feedback such as yours. Kind regards, The Ratchetshop.

Posted 6 years ago

The Ratchet Shop is rated 4.8 based on 3,164 reviews