The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A straightfoward business that I found most helpful”

Helpful Report

Posted 5 years ago

Hello Mr Perkins We are so glad to hear this. We always strive to make our customer experience quick, simple and effective. We hope that we are able to assist you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Quick prompt service already recommended to others”

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Posted 5 years ago

Hi Malcolm Thank you so much for the recommendation, we really appreciate your feedback. Great to hear you had a positive experience with us. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Always very happy with the service I receive As always super fast delivery What more does anyone want 5 star service”

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Posted 5 years ago

Hi Ivan Thank you so much for the kind words. We are very grateful for loyal customers like you! Hope to heat from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Quick delivery, good quality ratchets and straps, when ordering note that the total length of the strap includes the ratchet.”

Helpful Report

Posted 5 years ago

Hi Joe We really appreciate your feedback! Thank you so much for the review! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Fantastic value, product feels good quality and delivery was fast. Thankyou.”

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Posted 5 years ago

Hi Wayne Thanks so much for taking the time to leave a review. Glad you are happy with the quality of our products, we use only the best materials to provide a product which is both safe and affordable. We hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“As soon as we placed the order it was packed and shipped we received it the next day 24 hours from order to delivery excellent.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your experience! We do our best to provide a speedy service, sounds like you got just that! We hope to hear from you again very soon, perhaps we can aim for 23 hours on the next order ;) Have a great weekend! Kind regards The Ratchet Shop

Posted 5 years ago

“good product - great price - excellent delivery. would use again”

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Posted 5 years ago

Hello Nigel So glad to hear that were happy with your products and our pricing. We value your feedback and appreciate you leaving this review. We hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“very quick service”

Helpful Report

Posted 5 years ago

Hi there Thank you so much for taking the time out of your busy schedule to review our service. So glad our staff were quick in getting your order out to you. We hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Easy to find products, good quality and quick delivery”

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Posted 5 years ago

Hi Robin Thank you so much for the feedback, we value your opinion and your business very much. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Goods arrived very promptly and as expected. The ratchet straps I ordered seemed amazingly good value; each one had a certificate!”

Helpful Report

Posted 5 years ago

Hello there Thank you so much for taking the time to leave this review. We appreciate your feedback. So glad to hear that you are happy with your purchase. We now provide all of our ratchets with certificates so that you have all in order for your appropriate inspections! We hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Excellent products and quick delivery”

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Posted 5 years ago

Hello there Thank you so much for your review. We really appreciate your feedback. See you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Product was very good and service was excellent would recommend”

Helpful Report

Posted 5 years ago

Good afternoon Harold Thank you kindly for taking the time to rate our goods and services. So glad to hear you had a positive experience with us. Hope to assist you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Great products, great service”

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Posted 5 years ago

Hello Simon Thank you for taking the time out of your busy schedule to leave your feedback. We appreciate your opinion and your business very much. Hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Very helpful! Had a very large last minute order, which was dealt with swiftly and professionally! Couldn't recommend enough!”

Helpful Report

Posted 5 years ago

Hello Kieron So glad we could be there in your time of need! We understand that things can pop up last minute and we always do our very best to accommodate where we can. Thank you so much for taking the time to share your experience with us. We will keep up the good work! Kind regards The Ratchet Shop

Posted 5 years ago

“Ordering is very straightforward and is always quick and on time”

Helpful Report

Posted 5 years ago

Hello Julian Thank you for the feedback! I am so glad you found our website easy to navigate, we have been working on making it even more user friendly. Our new website is live, you should check it out! Best wishes The Ratchet Shop

Posted 5 years ago

“Excellent service,great information regarding the delivery aswell!”

Helpful Report

Posted 5 years ago

Hi there Great to hear you were kept in the loop on the whereabouts of your delivery, it's one of the things that sets our carrier apart from others of it's kind! Excellent service is what we aim for every day so we are so happy that you received just that from our staff. High fives all round! Best wishes The Ratchet Shop

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

Hi! thank you so much for taking the time to review The Ratchet Shop. We value your feedback and hope to see you again soon! Kind regards The Ratchet Shop Team

Posted 5 years ago

“Excellent product exactly as described and did the job, excellent service as well.”

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Posted 5 years ago

Hello there Glad you are chuffed with your mini ratchets! They hare very handy and great quality. We hope we can assist you with similar products in the near future. Thank you so much for taking the time to leave this review. Best wishes The Ratchet Shop

Posted 5 years ago

“Very clever gadget, very handy,well pleased with this item, would recommend to any truck driver”

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Posted 5 years ago

Hi Christopher Our easy winder is nifty isn't it?! It's a favourite in the industry and one of our best sellers. Glad it's making your job that little bit easier. We hope to assist you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Quick service. Haven't used them yet, but appear to be all good”

Helpful Report

Posted 5 years ago

Hello there Thank you so much for the feedback! Hopefully you have used your products by now and they are to your liking. See you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews