The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service. Easy to use website. Very competitive pricing.”

Helpful Report

Posted 5 years ago

Hello there Thank you so much for your review, we appreciate your feedback. Glad to hear that you were happy with your service at the Ratchet Shop. If you have any suggestions to help us get that extra star we would love to hear it! Kind regards The Ratchet Shop

Posted 5 years ago

“Delivered on time. Works well”

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Posted 5 years ago

Hello there Thank you so much for taking the time to leave a review. Thank you for your business, we really appreciate it. Best wishes The Ratchet Shop

Posted 5 years ago

“Great price, great product (beam clamp) very helpful and friendly comms - thanks.”

Helpful Report

Posted 5 years ago

Hello Mr Reburn Thrilled to hear your beam clamp is doing the job for you! Thank you for shopping with us. Also glad to hear the staff took great care of you. We hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“I ordered a 12m load strap to hold down the cover on my car. It tries to blow away in the strong winds where we live. The strap arrived very quickly, and it does the job perfectly.”

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Posted 5 years ago

Hi Stuart Glad to hear your car cover is now staying put! Thanks for sharing our experience, your feedback is greatly appreciated. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Seems to be of good quality for the price, does the job it was intended for”

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Posted 5 years ago

Hi Julie Thank you so much for the feedback and for shopping at The Ratchet Shop. Glad you are enjoying your product. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Good shop.. reasonable prices for both products & postage.”

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Posted 5 years ago

Hi there Thank you so much for shopping with us and taking the time to review our service. We appreciate your business very much. Have a lovely day! Kind regards The Ratchet Shop

Posted 5 years ago

“good stuff, right price,prompt delivery , what more do you want.”

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Posted 5 years ago

Hi Andrew Thank you so much for your important feedback. We are so grateful! Glad to hear you had a good experience with the Ratchet Shop. If you have any suggestions on how we can make our service a five star experience please do let us know! Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Well packaged and very fast delivery”

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Posted 5 years ago

Hi there Your feedback is important to us so we really appreciate you taking the time to leave a review. Thrilled to hear that you received your parcel in good time. Hope to assist you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“quick !”

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Posted 5 years ago

Hello there Glad you got speedy service! Thank you for letting us know. Have a wonderful week! Best wishes The Ratchet Shop

Posted 5 years ago

“Very impressed with the quality, price and speed of service. You can't ask for more. Highly recommended.”

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Posted 5 years ago

Hello Duncan Thank you so much for the review. Your feedback is so important to us. So glad to hear that you were impressed, we hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 5 years ago

“What can say apart from the products are excellent, prices are excellent and delivery terms are excellent, quality is far to none, I would deff recommend to anyone, no matter how small or big your business is they will cater for you and your requirements.”

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Posted 5 years ago

Wow! Thank you Shajade you are so kind. We appreciate your review very much. We will issue a round of high-fives in the office so everyone feels the love! Hope to hear from you again soon. Kind regards Gina Gordon

Posted 5 years ago

“EXCELLENT SERVICE FROM ORDERING TO DELIVERY”

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Posted 5 years ago

Hello there Thanks so much for the positive review. So glad to hear our staff have taken good care of you. We appreciate your business and hope to hear from you again soon. Kind regardds The Ratchet Shop

Posted 5 years ago

“everything as ordered and delivered promptly, good service and good prices”

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Posted 5 years ago

Hello James Thank you so much for your review. Your feedback is so important to us. Glad to hear your experience at The Ratchet Shop has been positive. Hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 5 years ago

“Iv not received them yet !!! Waiting for them desperately need them for Xmas present. Well still not had my order ☹️☹️☹️☹️”

Helpful Report

Posted 5 years ago

Hello Mrs Broomhall So sorry to hear that! We have unfortunately been experiencing slight delays on our economy delivery due to the Christmas rush period. I can confirm that your item left our warehouse as planned on the day I am sure that you will have your product by Christmas. I have added it to my watch list and will watch it closely and update you. Apologies for the inconvenience caused! Kind regards The Ratchet Shop

Posted 5 years ago

“Excellent service, prompt delivery and excellent products”

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Posted 5 years ago

Hi Darren Thank you so much for taking the time to share your feedback, it means a lot. So glad to hear our service and products were up to your standards, we promise to keep up the good work. See you again soon! Best wishes The Ratchet Shop

Posted 5 years ago

“Excellent and quick service. Would use them again.”

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Posted 5 years ago

Hello there! Thanks so much for the five star review! We hope to hear from you again soon. Happy holidays! Best wishes The Ratchet Shop

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hello! Thank you so much for taking the time to review our service. We really appreciate it! Hope to hear from you soon. Best wishes The Ratchet Shop

Posted 5 years ago

“I brought some ratchets and they arrived in the post.”

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Posted 5 years ago

Hello James Thrilled to hear your order arrived! Enjoy your products, Kind regards The Ratchet Shop

Posted 5 years ago

“I would like to review the rachet strap that I bought and paid for two weeks ago, only it never arrived! The link to the distributor, DPD, suggests that they have not yet received it from the Rachet Shop's distributor, Hermes, who are possibly the most unreliable carrier in the UK.”

Helpful Report

Posted 5 years ago

Hello Susan We are so sorry to hear that your product was delayed. We have been relentlessly chasing up with Hermes this week as we are now aware that they have quite a backlog this festive season. We have certainly taken your feedback to heart and we are actively looking at ways to improve our economy delivery for the new year. We apologise for any inconvenience caused. While I know this delivery is quite late, the courier has confirmed it should be with you today. We will keep a close eye on it. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 5 years ago

“Excellent service , good quality product , reasonable price , quick delivery , What else is there to say 5 star”

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Posted 5 years ago

Hello Jim You're making us blush! Thank you so much for the kind words. Hope to see you again really soon! Kind regards The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews