The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the 2000kg x 2.3m Mini Hand Ratchet Puller - brilliant bit of kit, good spec and build quality, far superior to the alternatives on Amazon and eBay - one broke and the other I have now scrapped. Thanks!”

Helpful Report

Posted 5 years ago

Hello there So glad that you found us! We pride ourselves on great quality so it's great to hear that the hand ratchet pullers were to your standards. Hope we can continue to impress you with more products in the future. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 5 years ago

“Great service, easy to order great website with clear concise details. Delivered as promised and at at great price. Good honest professional value for money.”

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Posted 5 years ago

Hello Simon Wow, thanks so much for the great review! Your feedback is very important to us and we appreciate you taking the time to share. We hope we can assist you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Good, efficient service”

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Posted 5 years ago

Hi Paul Thank you so much for taking the time to leave this review. Your feedback allows us to keep our standard of service as high as it is! Hope to do business with you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“At last - decent quality straps at a bargain price. Will definitely use and recommend again.”

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Posted 5 years ago

Hello Martin So glad you found us! Hope to do business with you again very soon. Thank you for sharing your experience, your feedback matters. Kind regards The Ratchet Shop

Posted 5 years ago

“very good service”

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Posted 5 years ago

Hi Gwynn Thank you so much for taking the time to review our service. We appreciate your feedback. Kind regards The Ratchet Shop

Posted 5 years ago

“Stock available and delivered the next day - perfect!”

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Posted 5 years ago

Hello there So glad we had what you needed! Thank you for taking the time to share your experience. Kind regards The Ratchet Shop

Posted 5 years ago

“Used these ratchets to secure race car on trailer, good quality, well made, tested and good price + quick delivery.”

Helpful Report

Posted 5 years ago

Hello Anthony That's pretty cool! We would love to see a pic of the straps in action! Glad you could get it from A-B safely, that is our number one priority. Hope to hear from you soon and enjoy the rest of your week. Good luck for your races! Kind regards The Ratchet Shop

Posted 5 years ago

“Although the computer said I had 6 minutes left to get next day delivery the goods never appeared. When they tried to deliver a day late even with 20 members of staff on site because the office was closed the goods were not left. In the end we had to purchase goods from another supplier to allow work to continue. We will not use this company again, and still waiting on refund and have been told that could take some time, I DON'T THINK SO..”

Helpful Report

Posted 5 years ago

Hello there Sorry to hear that you had a bad experience with us. As we mentioned to you, our cut off is at 2:45pm each day (this is displayed by static banner on our website). Your order was placed at 17h30. Our staff leave the office at 17h00 so there was unfortunately no way of dispatching this order on next day but we did dispatch it the very next day which is our standard procedure. With regards to delivery, I do apologise that DPD missed you on two occasions, it is always best to give them a call based on the calling card left or let us know as soon as your order is late. While we cannot always be with the driver to ensure the orders get out as intended, we can add delivery notes to assist them in approaching the correct entrances etc. We did report the matter to DPD in any case to prompt them to call you but you requested your parcel be returned to us instead. This can take 24-48 hours as it is still processed in the hub like regular delivery. This return reached our offices late yesterday afternoon. Your refund is currently being processed. We would never purposely delay for any reason. We will send you a credit note just as soon as the refund has been processed. Should you have any more queries on this matter you are welcome to contact me directly by telephone or email, my name is Gina: gina@theratchetshop.com, Kind regards Gina The Ratchet Shop

Posted 5 years ago

“Cheaper than buying local”

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Posted 5 years ago

Hello there Thanks for the feedback on our pricing, we're glad to hear it! Hope we can assist you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Great prices fast service. Last purchase we made there was an issue with an item. One phone call and issue was resolved. Excellent service”

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Posted 5 years ago

Hello Graham So sorry again about the issue with your order, glad we could get it resolved. While mistakes do happen, it is always our top priority to correct them as soon as possible. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Great range of product, the best I've seen, delivered promptly & as promised”

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Posted 5 years ago

Hello David Thank you so much for the kind words! We really appreciate feedback from our customers. So glad we could assist you with what you required. See it again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“good product good price good delivery what more is there to say”

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Posted 5 years ago

Hello there Your feedback is so important to us, thank you so much for taking the time to leave this review! Have a fantastic day further. Kind regards The Ratchet Shop

Posted 5 years ago

“Great service”

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Posted 5 years ago

Hello there Thank you so much for your review! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Goods delivered swiftly and well packaged after my order was placed. Unfortunately, due to a manufacturer fault two items were faulty. The Ratchet Shop dealt with this quickly and professionally, replacements were with me within 48hours. I believe customer service can best be judged when something goes wrong, in this case they were exceptional. I will certainly be using them again.”

Helpful Report

Posted 5 years ago

Hello Colin We are so grateful for customers like you! Thank you for your patience in the replacement of your faulty products. We have notified the manufacturer to monitor production on this item for future batches. We appreciate your business very much and will continue to provide nothing but the best customer care when you need it. Hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“As always, easy ordering. For the first time they were out of stock of several sizes I needed so I had to wait a couple of extra days for the re-stock but they were all delivered on the day promised”

Helpful Report

Posted 5 years ago

Hi Paul So sorry about the delay in the stock you required! We are working very hard in ensuring these kinds of issues do not happen in future. Your feedback on the matter and, of course, your patience is greatly appreciated. Hope to hear from you again (we will be stocked up and waiting!). Kind regards The Ratchet Shop

Posted 5 years ago

“Easy to use web-page, ordering is simple and delivery is super fast.”

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Posted 5 years ago

Hi Garry Thank you so much for the review. We are constantly working to make our website as user-friendly as possible so our customers get the most out of our store so your feedback is always appreciated. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Excellent service as usual”

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Posted 5 years ago

Hello David Thrilled to hear you always receive great service from The Ratchet Shop. We will be sure to issue a round of high-fives in the office in your honour. Have a great weekend, we hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Very prompt response to a question - great service!”

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Posted 5 years ago

Hello Simon Very pleased to hear our staff could assist you with your query. If you need any further assistance please do let us know! Kind regards the Ratchet Shop

Posted 5 years ago

“good quality product, very efficient delivery.”

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Posted 5 years ago

Hello Tim We appreciate you taking the time our of your busy schedule to leave us a review. Your feedback is very helpful to us. Pleased to hear you are happy with our products and had your parcel delivered safely in good time. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“High quaility and fast dispatch, 1day delivery is a real one day delivery, highly recommend!!*****”

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Posted 5 years ago

Hello there Thank you so much for the review! It is greatly appreciated. So glad to hear you had a positive experience with us. Hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews