The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I incorrectly ordered the wrong size product, spoke to The Ratchet Shop who could not have been more helpful, they arranged for delivery of correct straps and collection of the original order all done within 24 hrs”

Helpful Report

Posted 5 years ago

Hello there So glad to hear the team assisted you with this matter. We hope that you are happy with your replacement products! We appreciate your business and your feedback. Best wishes The Ratchet Shop

Posted 5 years ago

“good service.super product.happy customer”

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Posted 5 years ago

Hi Jon Happy customer makes a happy sales team! Thank you so much for taking the time out to share your experience, we appreciate your business very much! Kind regards The Ratchet Shop

Posted 5 years ago

“Great service thank you”

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Posted 5 years ago

Hi Pauline You are most welcome! Thank you so much for taking the time to leave a review. We hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Ordered some endless straps which arrived quickly. Unfortunately I didn't do my homework properly and ordered the wrong ones. I contacted The Ratchet Shop and spoke with Michael who arranged for the new straps to be sent out straight away. Very helpful and it is this kind of customer service that sets good companies like this apart from the others. Keep up the good work.”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for taking the time to share your feedback. Glad to hear that Michael got you sorted out. We will be sure to give him a high five for you! We do our very best to assist customers in all situations, thank you for your patience in the resolution of your matter. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“As always a great service”

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Posted 5 years ago

Hello OJ Thank you so much for taking the time to review our service. It's so great to hear that our staff took good care of you. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“GOOD QUALITY PRODUCT @ A GOOD PRICE!”

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Posted 5 years ago

Hi Bernard Thanks so much for the five star review. We appreciate your feedback and your business very much. We hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Strap were much narrower than what we wanted. Website should list the width as well so that we know.”

Helpful Report

Posted 5 years ago

Hello there Sorry to hear that your straps were not suitable. The website states the webbing width on all of our ratchet straps in the product description. The straps you ordered were 38mm and I imagine you were after a 50mm so I would suggest going for a 4000kg or 5000kg. You are most welcome to return the ones ordered with their invoice within 30 days for a product refund. Happy to assist you further with this if need be. My name is Gina. Best wishes The Ratchet Shop

Posted 5 years ago

“Fantastic piece of kit drivers love them”

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Posted 5 years ago

Hello there Glad to hear it! Thank you so much for the review! If you have any suggestions to improve our service please do let us know! Kind regards The Ratchet Shop

Posted 5 years ago

“Great service, good strong straps, very pleased, thank you.”

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Posted 5 years ago

Hi Simon So glad to hear that you are pleased with the products you have received. We value your feedback and appreciate you taking the time out of your busy schedule to leave this review, Have a great weekend! Kind regards The Ratchet Shop

Posted 5 years ago

“SIX DAYS LATE! Ordered in time for same day despatch, paid for next day delivery, finally received six days late with no explanation, no apology & still charged for the "next day" delivery. Also no response to my emails.”

Helpful Report

Posted 5 years ago

Hello there We are so sorry to hear about this. We unfortunately had not received your emails so we were unaware about the delay. We had an earlier cut-off time on this day due to the festive season. I apologise if this was not reflected on the website. We apologise for any inconvenience caused by this. Please let me know if you have any further questions. Kind regards The Ratchet Shop

Posted 5 years ago

“Thanks for the perfect service.”

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Posted 5 years ago

Hi Gabor Thanks for being a great customer! We sincerely appreciate your kind words and your feedback. Have a wonderful weekend! Kind regards The Ratchet Shop

Posted 5 years ago

“Prompt delivery and contact, just as advertised. 👍👍👍👍”

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Posted 5 years ago

Hello Tim Thank you so much for taking the time to share your experience. We hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Quick turnarounds from ordering. Exactly what I was looking for. No nonsense. Just easy to navigate website. Definitely go to for me”

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Posted 5 years ago

Hi Gary Thanks so much for the kind words! Your feedback allows us to keep our high standard of service so we appreciate you taking the time to leave a review. Hope to hear from you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

“GREAT SERVICE, excellent straps”

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Posted 5 years ago

Hello Alan So glad to hear that our staff have been taking care of you! We pride ourselves on excellent products and service so your feedback means so much. We hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 5 years ago

“Great Price Good Quality. Fast Delivery!”

Helpful Report

Posted 5 years ago

Hello! Thank you so much for the review. We appreciate you taking the time out of your busy schedule to share your feedback. Glad to hear you have had a shopping experience shopping with us and we hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Great value products. Good quality straps and a quick delivery”

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Posted 5 years ago

Hello! Thank you so much for taking the time to share your experience, your feedback is greatly appreciated. We hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Perfect, ordered over the festive period, arrived far quicker than expected and very reasonably priced Thanks Robert”

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Posted 5 years ago

Hello Robert So glad to hear your product arrived early, especially over such a busy season! Thank you so much for sharing this experience, your feedback is very important. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 5 years ago

“Good product prompt delivery easy to order and use”

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Posted 5 years ago

Hello there Thank you so much for your sale, we appreciate it very much. Thrilled to hear that you had a good experience. We will keep up the good work and hopefully we will hear from you again very soon. Kind regards The Ratchet Shop

Posted 5 years ago

“Whilst I haven't use them yet, they look great just as expected, very well finished and coated with good strong hooks”

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Posted 5 years ago

Hi Robert We would love to know what you think when you have given them a spin! Thanks so much for taking the time to leave a review. We hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 5 years ago

“top class and quick service, will be useing them again, regards p,kelly”

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Posted 5 years ago

Hi Padraig So glad to hear you had a five star experience with us. We hope to assist you again very soon! Kind regards The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews